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Spiderman
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United States
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Re: Missing Devices in My Contribution

Q: Is the Support Email system broken again?

I sent a note regarding Missing Devices 5-6 days ago and in times past it used to generate an auto-reply with Ticket #. I've not seen that to date, so wasn't sure.

Thanks...

[Jun 22, 2023 12:18:10 PM]

Stubby
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Re: Missing Devices in My Contribution

i am also missing a device hostid 8710989 and i've sent emails on 6/11, 16 and again today. can you help?

[Jun 22, 2023 10:52:49 PM]

Aperture_Science_Innovators
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Re: Missing Devices in My Contribution

Hello Cyclops, got a new device I need added. Device ID is 8712838.

Thanks!

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[Jun 23, 2023 1:50:51 PM]

TigerLily
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Re: Missing Devices in My Contribution

Hi Spiderman,

It is possible that there are currently issues with the auto-reply function. If you send the details of your missing device request here, I can forward it to someone from the tech team.

[Jun 23, 2023 4:12:15 PM]

TigerLily
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Re: Missing Devices in My Contribution

Hi Stubby and Aperture_Science_Innovators,

I have forwarded your messages to someone from the tech team who will look into getting your devices added.

[Jun 23, 2023 4:14:30 PM]

TPCBF
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50 year badge for Smash Childhood Cancer

50 year badge for Microbiome Immunity Project

5 year badge for Africa Rainfall Project


Re: Missing Devices in My Contribution

Well, it's not that there aren't any "manual" replies either. It rather seems to be just another black hole of communication... sad

Ralf

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[Jun 23, 2023 5:06:35 PM]

Aperture_Science_Innovators
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Re: Missing Devices in My Contribution

Hi Stubby and Aperture_Science_Innovators,

I have forwarded your messages to someone from the tech team who will look into getting your devices added.

Appreciate it!

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[Jun 23, 2023 6:03:20 PM]

Spiderman
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United States
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Re: Missing Devices in My Contribution

Hi Spiderman, It is possible that there are currently issues with the auto-reply function. If you send the details of your missing device request here, I can forward it to someone from the tech team.

Hello TigerLily.

I'm missing Host ID 374583040 / 8711169.

Thanks...

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[Edit 1 times, last edit by Spiderman at Jun 25, 2023 3:44:07 PM]

[Jun 25, 2023 3:02:42 AM]

mathieubodin44@gmail.com
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Re: Missing Devices in My Contribution

hello, I also have a device that does not appear in my dashboard. here is the Device ID: 8712180
Thanks

[Jun 25, 2023 8:59:41 AM]

KayDee
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Re: Missing Devices in My Contribution

Hello, got same problem with Device ID : 8712757

Results are updated, but devices/contributions are not

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[Edit 1 times, last edit by KayDee at Jun 26, 2023 6:49:12 AM]

[Jun 26, 2023 6:48:19 AM]

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