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Category: Support Forum: Website Support Thread: Missing Devices in My Contribution |
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Thread Status: Active Total posts in this thread: 583
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hey, there!
Can u please help me to attach my host to my list of devices the host-id: <hostid>8710214</hostid> I bought this machine specifically for cruncing24/7 and it saddens me that my results show up in the results tab, even accepting valid states and such, but it isn't showing on my overview page, nor do i get credit for my work done. Thanks in advance!! |
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges: |
Hi Firestarter, pterosoft, Vato, eXperience Points, and GreyWX,
I have forwarded your messages to a member of the tech team. |
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Spiderman
Advanced Cruncher United States Joined: Jul 13, 2020 Post Count: 113 Status: Offline Project Badges: |
mwroggenbuck,
----------------------------------------I've added five (soon to be (6)) in the past 3-4 mos and have yet for any to automatically come-over. Currently waiting to see if two new ones added in May show... [Edit 1 times, last edit by Spiderman at Jun 5, 2023 9:50:38 PM] |
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daichi
Cruncher Joined: May 24, 2006 Post Count: 9 Status: Offline Project Badges: |
Oh sigh - seems like this is a lingering problem. For a member that decided to start re-contributing, it's weird that this hasn't been fixed yet.
I already got disappointed and removed the client from one of my other hosts after it wasn't updateing. Go ahead and provide your manual fix so that I can get credit for the host I still have processing: Username: ekodak Computer ID: 8710061 |
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges: |
Hi Spiderman and ekodak,
I have forwarded these messages to a member of the tech team. |
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Lucas Medeiros
Cruncher Joined: Mar 24, 2020 Post Count: 2 Status: Offline Project Badges: |
Hello! Can you link this device to my account? (just reinstalled BOINC and now it's broken)
----------------------------------------It's not showing up on the contributions page nor giving me the points. Device name: R5-3500U Device ID: 8709762 Thanks! [Edit 1 times, last edit by Lucas Medeiros at Jun 6, 2023 6:13:10 PM] |
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_Absinthe_
Cruncher Joined: Aug 10, 2010 Post Count: 26 Status: Offline Project Badges: |
After a few years offline, I decided to come back to the fold (pun intended!). However, I seem to be caught by the missing device issue - I've had an i9-12900 grinding away for a week now expecting the device and results data to at some point appear on my profile, but nothing as yet.
I work for Dell and had planned to add a couple of dual-socket R7625 and R6625 servers I have here in my test lab as well, so I can have them doing something useful instead of just sitting there, but if the app is so broken that new devices aren't showing up and statistics aren't getting reported correctly, I'm not sure I'm going to bother. I'll give it another week on my workstation but if still not fixed I'll probably uninstall and try again in another 6-12 months when things are [hopefully] fixed. |
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chunny
Cruncher Joined: Feb 4, 2007 Post Count: 3 Status: Offline Project Badges: |
Hello, I still haven't had a reply to my following devices I need added:
----------------------------------------8706917 8709729 8707007 8707181 8707180 8707550 8509878 5914370 8707705 8709745 8709765 8709770 8709792 8707178 8707057 8528738 8705867 8706003 8706402 7147752 8706558 8085349 3650603 8708385 I've sent an email to support and didn't hear anything back either. [Edit 1 times, last edit by chunny at Jun 7, 2023 2:19:24 AM] |
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hchc
Veteran Cruncher USA Joined: Aug 15, 2006 Post Count: 758 Status: Offline Project Badges: |
Honest questions:
----------------------------------------1. Why don't the WCG technical teams just browse this forum directly instead of relying on communications intern role to act as the intermediary? Seems more efficient to just read this forum directly and also post directly when issues are found. 2. I realize the importance of good communication, but since money is so extremely tight, why not use that budget towards a part-time WCG technical position who has the appropriate database and IBM systems expertise? 3. It makes more sense to me that instead of manually adding hundreds upon hundreds of device IDs to people's profiles to address the root cause of the issue. 4. Is there a way I can get in touch with Jurisica Labs to volunteer my expertise for free? I'm sure there are quite a few volunteers here with legitimate IT experience who would love to chip in for free. I'd love to take a look at some of this. Maybe UHN or the datacenter has a lot of bureaucratic red tape like most large organizations and would rather default to "No" and let a project suffer? Edited to Add: Heck, I'm even willing to manually add the backlog of device IDs to profiles even though it's just a workaround at this point.
[Edit 1 times, last edit by hchc at Jun 7, 2023 3:41:09 AM] |
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gibbcorp
Advanced Cruncher Joined: Nov 29, 2005 Post Count: 76 Status: Offline Project Badges: |
Any idea when my device will be added? It's been over a month now. Host ID 8705584
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