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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Missing Devices in My Contribution |
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Thread Status: Active Total posts in this thread: 583
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges: 
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Hi, I'm not sure if this is the right place, but I also don't have any devices showing on my contribution dashboard to the world community grid - and also no progress being shown on the dashboard - and was told someone here 'tech' would be able to add it/ associate it with my account. I think my host ID is 8714861. Hi bazzi_compute, I'm sorry to hear that your missing device has not been added yet. Thanks for including your host ID. I have forwarded this message to a member of the tech team who will add the device manually to your account at their earliest opportunity. Please don't hesitate to reach out if the device is still missing in a week. |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1934 Status: Recently Active Project Badges: 
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Hi, I'm not sure if this is the right place, but I also don't have any devices showing on my contribution dashboard to the world community grid - and also no progress being shown on the dashboard - and was told someone here 'tech' would be able to add it/ associate it with my account. I think my host ID is 8714861. Hi bazzi_compute, I'm sorry to hear that your missing device has not been added yet. Thanks for including your host ID. I have forwarded this message to a member of the tech team who will add the device manually to your account at their earliest opportunity. Please don't hesitate to reach out if the device is still missing in a week. Ralf  |
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vaughan-AMD
Cruncher Australia Joined: Nov 19, 2004 Post Count: 25 Status: Offline Project Badges: 
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How do I find all my device IDs?
I have crunched WCG for years and have a mix of computers that were attached in the IBM days and some more recent arrivals in the current ownership. I notice that there are no machines displayed under My Devices. Why? But if I drill into anther section of my account I can see some older machines (IBM ownership era) but these devices are not listed under My Devices. So your website internally contradicts itself. Please fix this mess. |
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges:
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Hi vaughan-AMD,
Under My contribution > Devices, at the top right of your listed devices, there is an option to download an Excel file of your devices. This file should list all your devices along with the device IDs. If your devices are missing from your dashboard, I will forward this message to a member of our tech team, who will add them at their earliest convenience. |
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CaffeinatedSloth
Advanced Cruncher United Kingdom Joined: Nov 12, 2014 Post Count: 80 Status: Offline Project Badges: 
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Hi Cyclops, The missing stats still aren't showing on my page if you could look into this, please :) All new stats have been showing correctly since the new devices were added - just the stats from before they were showing that are still off. Thanks, Chris Hi Chris, I will ask the rest of the team about this issue. I remember my old results taking a while to appear when my device was added so it might still be an issue we need to look into. Hi Cyclops, Results prior to the device showing still haven't updated - is it possible to chase again, please? Thanks, Chris Hi Cyclops/TigerLily, Are you able to look into this further, please? I've just checked back and the stats before the device was manually added to my profile still aren't there... This is currently meaning the difference between bronze & silver for ARP for me as I completed enough before the device error was fixed that it would tip me over to silver now! I know badges aren't the be all and end all, but they're a nice was to track contributions! I appreciate any further support you can give on this, particularly as it has been ongoing for so long. Best, Chris    [Edit 2 times, last edit by CaffeinatedSloth at Jul 12, 2023 8:12:30 PM] |
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges:
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Hi Cyclops/TigerLily, Are you able to look into this further, please? I've just checked back and the stats before the device was manually added to my profile still aren't there... This is currently meaning the difference between bronze & silver for ARP for me as I completed enough before the device error was fixed that it would tip me over to silver now! I know badges aren't the be all and end all, but they're a nice was to track contributions! I appreciate any further support you can give on this, particularly as it has been ongoing for so long. Best, Chris Hi Chris, I'm sorry to hear that your old results are still missing! I have forwarded this along to a member of the tech team who can investigate this further, and I will keep you updated on the issue. |
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gb009761
Master Cruncher Scotland Joined: Apr 6, 2005 Post Count: 2978 Status: Offline Project Badges: 
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Hi TigerLily, what's the progress (and timeline) for getting this issue resolved, 'once and for all'?, as then, you're not being hassled/having to hassle the 'backroom techies', and also, once it's resolved, focus can be put into getting the missing stats issue resolved, 'once and for all'.
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Blount
Senior Cruncher Joined: Aug 19, 2005 Post Count: 411 Status: Offline Project Badges: 
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TigerLily, My machines crashed because of power loss. It was several days before they could be powered up. Thus the MCM tasks all went past deadline. I am no longer receiving MCM tasks. I get SCC and CP tasks. Did I get blacklisted somehow for MCM tasks? Can you reset the flag for my devices? Thank-you in advance.
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 1934 Status: Recently Active Project Badges:
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TigerLily, My machines crashed because of power loss. It was several days before they could be powered up. Thus the MCM tasks all went past deadline. I am no longer receiving MCM tasks. I get SCC and CP tasks. Did I get blacklisted somehow for MCM tasks? Can you reset the flag for my devices? Thank-you in advance. They need to get this mess working again for everyone in the first place, or so we would hope...Ralf |
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Vato
Cruncher United Kingdom Joined: May 20, 2019 Post Count: 7 Status: Offline Project Badges:
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please can you add the following host to my profile userid 1087086
8716850 thanks in advance |
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