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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Missing Devices in My Contribution |
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Thread Status: Active Total posts in this thread: 591
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi Installed a new device: Please add it so I can see it on the WCG website: <master_url>http://www.worldcommunitygrid.org/</master_url> <userid>859280</userid> <hostid>8706674</hostid> Best regards Bernardo Hi Bernardo, I forwarded your comment to a member of the tech team who will add your device manually if it does not appear in the next few days. |
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FJT
Cruncher Joined: Nov 17, 2004 Post Count: 10 Status: Offline Project Badges: 
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Hi these devices are still missing Cyclops have posted several times, that their mail system is down, or at least that it doesn't work as it should, and that they are working on it. So far, it doesn't look as if they have managed to fix their mail system.several mail sent since 05 april Hi, some of my devices are missing. I have no data in in history / device <hostid>8686776</hostid> <hostid>8699214</hostid> Regards So, they are probably not getting your mails. thanks @cyclope One of these device is now ok but this one still missing :<hostid>8686776</hostid> |
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mwroggenbuck
Advanced Cruncher USA Joined: Nov 1, 2006 Post Count: 87 Status: Offline Project Badges: 
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I still have 3 new devices that are not associated with my profile.
----------------------------------------8705099 8705219 8705228 Please add them. P.S. I have made this request on 5/3, 5/10, and now 5/17. I would appreciate it if something could be done. I really miss seeing my number go up.  [Edit 1 times, last edit by mwroggenbuck at May 17, 2023 11:59:48 AM] |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi these devices are still missing Cyclops have posted several times, that their mail system is down, or at least that it doesn't work as it should, and that they are working on it. So far, it doesn't look as if they have managed to fix their mail system.several mail sent since 05 april Hi, some of my devices are missing. I have no data in in history / device <hostid>8686776</hostid> <hostid>8699214</hostid> Regards So, they are probably not getting your mails. thanks @cyclope One of these device is now ok but this one still missing :<hostid>8686776</hostid> I still have 3 new devices that are not associated with my profile. 8705099 8705219 8705228 Please add them. P.S. I have made this request on 5/3, 5/10, and now 5/17. I would appreciate it if something could be done. I really miss seeing my number go up. love struck Hi FJT & mwroggenbuck, I'll ask the tech team to look into why your devices have not been added yet. Hopefully, they should be added within the next couple of days. |
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gordoncarruthers
Cruncher United Kingdom Joined: Jul 24, 2005 Post Count: 7 Status: Offline Project Badges: 
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@cyclops
I'm not sure if this fits into the "Missing Device" category or not. In short, after the replatform and subsequent outage I only used a number of core machines for processing. After the system had stabilised however I turned back on one of my other existing devices for processing. This *WAS* successfully processing and returning results which was being successfully reported. *HOWEVER* on checking today it is still apparently returning results according to the internal logs however My Devices last reports a result from 25th April...... The hostid is 4198107 ("experimental-ii"). If this could be followed up, it would be much appreciated. |
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FJT
Cruncher Joined: Nov 17, 2004 Post Count: 10 Status: Offline Project Badges:
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Hi these devices are still missing Cyclops have posted several times, that their mail system is down, or at least that it doesn't work as it should, and that they are working on it. So far, it doesn't look as if they have managed to fix their mail system.several mail sent since 05 april Hi, some of my devices are missing. I have no data in in history / device <hostid>8686776</hostid> <hostid>8699214</hostid> Regards So, they are probably not getting your mails. thanks @cyclope One of these device is now ok but this one still missing :<hostid>8686776</hostid> I still have 3 new devices that are not associated with my profile. Hi FJT & mwroggenbuck, I'll ask the tech team to look into why your devices have not been added yet. Hopefully, they should be added within the next couple of days. Ultimately all devices are associated but this one with a old removed computer name instead of the real computer name. The most important is that result are taken into account <hostid>8686776</hostid> ---------------------------------------- [Edit 1 times, last edit by FJT at May 18, 2023 10:07:14 AM] |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
@cyclops I'm not sure if this fits into the "Missing Device" category or not. In short, after the replatform and subsequent outage I only used a number of core machines for processing. After the system had stabilised however I turned back on one of my other existing devices for processing. This *WAS* successfully processing and returning results which was being successfully reported. *HOWEVER* on checking today it is still apparently returning results according to the internal logs however My Devices last reports a result from 25th April...... The hostid is 4198107 ("experimental-ii"). If this could be followed up, it would be much appreciated. Hi gordoncarruthers and sorry for the late reply. I'm not sure what could cause a device to go from displaying results to not displaying results so I asked another team member if they could figure out the cause. I will reply if they are able to find a solution. |
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pnmrvvtl
Cruncher Joined: Sep 25, 2013 Post Count: 1 Status: Offline Project Badges: 
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@cyclops , please help me. I also cant see my device and results from my device 8707288 , DESKTOP-F71RNRG . Thank you for help.
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
@cyclops , please help me. I also cant see my device and results from my device 8707288 , DESKTOP-F71RNRG . Thank you for help. Hi pnmrvvtl and welcome to the WCG Forum! I have forwarded your message to a member of the tech team so they can add your device manually. |
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ajggv
Cruncher France Joined: May 16, 2020 Post Count: 6 Status: Offline Project Badges:
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Hi Cyclops,
this is still outstanding after your reply 10 days ago (and multiple weeks since my email to tech team): device still missing while churning out results, and results still not accounted for. It would be helpful if the tech team would now publish a note on why this is happening to multiple volunteers, what is being done to fix the issue, and the timeline to a stable solution being in place. I have been contributing since 2020. Frankly, I am not keen to continue to bear the significant cost on my domestic electricity bill of supporting this project if the situation is not corrected in the very near future. Thanks and Regards André |
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