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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Missing Devices in My Contribution |
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Thread Status: Active Total posts in this thread: 583
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TOMinAZ
Cruncher United States Joined: Feb 11, 2007 Post Count: 40 Status: Offline Project Badges: 
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I have the same problem. I went to look at the progress of tasks for my laptop, "aborted by project" on both the Open Pandemics and Marking Cancer Markers tasks. Didn't seem to affect the desktop machine, just the laptop (my 2nd device). No history after January 27th.
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi Cyclops. Can you get mine added too please. I contacted you on twitter and sent an email too. device is host ID 8692662 Thanks Hi gibbcorp, sent your request too! |
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AgrFan
Senior Cruncher USA Joined: Apr 17, 2008 Post Count: 365 Status: Offline Project Badges: 
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Krembil seems to have some glitches in synchronizing their databases, but they eventually get around to it. I'm still waiting for my renamed device name issue to be resolved. Several forum posts and two support emails so far. I did receive one email stating "Missing devices are an issue we have heard from many volunteers and the tech team are working on fixing it. I'll redirect your email to them so they can help you figure it out once they have a solution.". All my devices are appearing in Devices. I renamed one device. The old device name is still appearing in Devices. This is a different issue. I sent another support email last week clarifying the issue. No reply from Krembil. I've been waiting for a couple months to get this fixed. This shouldn't be this difficult. All that's needed is to run this SQL (or something similar) on the Web database ... update <device-table> set device-name = 'Dell-Optiplex-990' where device-id = 8649578; WCG tech support - #2791 Cyclops, Chiara.p, Cubes, Can I please, please, please get an update on this? I've not received any reply to my support emails or forum posts ... I've renamed the machine again and the new name is still not being reflected in Devices. This is obviously a problem that should be fixed. Thanks, AgrFan [Edit 6 times, last edit by AgrFan at Feb 7, 2023 4:13:46 PM] |
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gibbcorp
Advanced Cruncher Joined: Nov 29, 2005 Post Count: 76 Status: Offline Project Badges: 
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thank you :)
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Krembil seems to have some glitches in synchronizing their databases, but they eventually get around to it. I'm still waiting for my renamed device name issue to be resolved. Several forum posts and two support emails so far. I did receive one email stating "Missing devices are an issue we have heard from many volunteers and the tech team are working on fixing it. I'll redirect your email to them so they can help you figure it out once they have a solution.". All my devices are appearing in Devices. I renamed one device. The old device name is still appearing in Devices. This is a different issue. I sent another support email last week clarifying the issue. No reply from Krembil. I've been waiting for a couple months to get this fixed. This shouldn't be this difficult. All that's needed is to run this SQL (or something similar) on the Web database ... update <device-table> set device-name = 'Dell-Optiplex-990' where device-id = 8649578; WCG tech support - #2791 Cyclops, Chiara.p, Cubes, Can I please, please, please get an update on this? I've not received any reply to my support emails or forum posts ... I've renamed the machine again and the new name is still not being reflected in Devices. This is obviously a problem that should be fixed. Thanks, AgrFan Hi AgrFan, that's really strange, all emails about missing devices should receive immediate responses...I'll ask the tech team about this since some other volunteers were also reporting not getting email responses. In the meantime, you could send your missing device's information here and I will send it to the tech team through a more reliable method. |
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AgrFan
Senior Cruncher USA Joined: Apr 17, 2008 Post Count: 365 Status: Offline Project Badges:
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Hi Cyclops, all of my device IDs are appearing in Devices.
----------------------------------------Here's the issue ... The device name for Device ID 8649578 in Results does not match the device name in Devices. --> Results shows 'Dell-PC' which is correct. --> Devices shows 'DESKTOP-3GO6IMC' which is incorrect. This issue started after I renamed the machine in Windows. I renamed it again last week and the device name in Devices still did not get updated. This should be pretty easy to replicate in your environment to verify it's happening. It's obviously broken and should be fixed. I sent support emails including screenshots on 12/15, 12/20 and 1/24. I received only one email response (12/19). Thanks, AgrFan [Edit 8 times, last edit by AgrFan at Feb 8, 2023 1:44:46 AM] |
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Cyclops
Senior Cruncher Joined: Jun 13, 2022 Post Count: 295 Status: Offline |
Hi Cyclops, all of my device IDs are appearing in Devices. Here's the issue ... The device name for Device ID 8649578 in Results does not match the device name in Devices. --> Results shows 'Dell-PC' which is correct. --> Devices shows 'DESKTOP-3GO6IMC' which is incorrect. This issue started after I renamed the machine in Windows. I renamed it again last week and the device name in Devices still did not get updated. This should be pretty easy to replicate in your environment to verify it's happening. It's obviously broken and should be fixed. I sent support emails including screenshots on 12/15, 12/20 and 1/24. I received only one email response (12/19). Thanks, AgrFan Thanks for sharing this with me, I will pass it on and hopefully we it will be resolved soon. |
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FJT
Cruncher Joined: Nov 17, 2004 Post Count: 10 Status: Offline Project Badges: 
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my device Is missing.
I have returned data in result but no in history <hostid>8693181</hostid> Host Name FRVZYNB26008 email sent |
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FJT
Cruncher Joined: Nov 17, 2004 Post Count: 10 Status: Offline Project Badges:
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Hi email sent but still the same issue
<hostid>8693181</hostid> Host Name FRVZYNB26008 |
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gibbcorp
Advanced Cruncher Joined: Nov 29, 2005 Post Count: 76 Status: Offline Project Badges:
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Hi Cyclops can you give me an update on this please. I've contacted WCG on Twitter, sent 2 emails and posted on here. I sent my first email on the 2nd Feb. thanks
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