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World Community Grid Forums
Category: Support
Forum: Suggestions / Feedback
Thread: Retention of 'Long-Term' Crunchers. |
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Thread Status: Active Total posts in this thread: 155
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deltavee
Ace Cruncher Texas Hill Country Joined: Nov 17, 2004 Post Count: 4855 Status: Offline Project Badges: 
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Just crunched 34y of CPU time...and NO EMAIL from WCG...not even a Thanks for another CPU year I donated to WCG... So till they "don't care more"...people will fall out! :( I have crunched for several Boinc projects and WCG is the ONLY one that has ever sent me a congratulatory email.
4729 Yrs
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
... about badges, at least in testing the 'settings > communication preferences' and only ticking the 'member news' box, for all 3 columns of communication. The 'view sample' is only showing badge milestones, as it says in the member news description, nothing on overall years cobblestones or quadrillion fpops, you name it.
Noticed today that technically the member active retention has dropped to 10.0%, or 67,519, those having returned a result in the past 30 days on 673,473 members per the community front page. When looking at boincstats, it says there's global 3,089,471 volunteers ever installing boinc and scoring credits, with active users 389,963 (12.62%), including wcg. Remove wcg boinc registrations from those numbers and you get 2,625,381 ex wcg and 322,444 active or 12.2 percent. Can twist out more numbers to show wcg has a higher 'boinc' retention than everywhere else, but it's wcg advertising they have still 200k more members, who never moved to boinc, just left before ud was phased out. Take away from this: Overall global volunteer computing retention is poor, not just a wcg issue, so giving a credit bonus for years served do anything but at the 3rd decimal? Observing the leadership here, no interest in small change, cost benefit analysis negative most likely. Where's the ibm focus today? Grow that 30% of contributions by 62,519 small volunteers to 40% or more large crunching partners? Honestly, no idea how ibm is going to move anyone science group to go for 100,000 computing years, fully self funded through completion, unless they have something already in the bag and working it up towards a launch in the not too distant future. It will be interesting to watch the developments here the coming 6-12 months. |
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twilyth
Master Cruncher US Joined: Mar 30, 2007 Post Count: 2129 Status: Offline Project Badges: 
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Retention seems to be a problem for all of the DC projects. I looked at Seti, Einstein, Rosetta and CP in addition to WCG and except for Rosetta, they're all under 10% active/total users. And Rosetta would be too except they've somehow managed to add over 100k users in the past week. I'd really like to know what they're giving away over there because that is d@mned impressive.
----------------------------------------I don't think it's too surprising that you will have stats like this for any long running project. What really need is a statistic that shows us how many people have stopped returning results during the past 3, 6 and 12 months so we can see what the trends are. But more importantly, we need to survey these people when they stop returning results so we know what if any problems there are than can be addressed. Yes it was good to do a survey last year to help address some of the issues people had but again, one survey per decade simply isn't going to cut it. Let me give you an example. Today I had a problem with one of my HDD docks. I got online with Startech and told them that the PSU had died and I needed another one. After a 5 minute chat and printing to pdf the receipt for the dock, I emailed that to the tech and hopefully within a week, my problem will be resolved. THAT is what you call customer service. Now of course I don't expect a charitable organization like WCG to do something like that - have live chats with members - but come on, we can at least try to find out why people are leaving, can't we? And if the techs don't have time to review those sorts of surveys, let's get some volunteers from here to do that. Don't we badly need some new CA's anyway? So where is the thread asking for CA applications? Doesn't that need to be pinned in one of the forums. These things can be done if there is the will to do them.   |
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Coleslaw
Veteran Cruncher USA Joined: Mar 29, 2007 Post Count: 1343 Status: Offline Project Badges: 
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twilyth, if I'm not mistaken, they (Rosetta) recently got a bump from Charity Engine.
----------------------------------------Edit: Source http://boinc.bakerlab.org/rosetta/forum_threa...701&nowrap=true#77262     [Edit 1 times, last edit by Coleslaw at Aug 8, 2014 9:05:39 PM] |
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jonnieb-uk
Ace Cruncher England Joined: Nov 30, 2011 Post Count: 6105 Status: Offline Project Badges: 
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KLiK
Master Cruncher Croatia Joined: Nov 13, 2006 Post Count: 3108 Status: Offline Project Badges: 
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Just crunched 34y of CPU time...and NO EMAIL from WCG...not even a Thanks for another CPU year I donated to WCG... So till they "don't care more"...people will fall out! :( First, congratulations on your 34 years of crunch time. Second, I spent the last 10 years of my career in a management position after many years as a worker bee. I know there are people who function better when they get a pat on the back or some acknowledgement for their accomplishments. Sometimes they even need some show of your appreciation for the job they are already doing and you are paying them to do. There are others who do not need this external affirmation because they already know they are doing a good job. Their job satisfaction comes not from glad handing or rah-rah-rah from the boss but from the confidence which is accorded them from fellow workers and their own self-confidence in their abilities. Personally, I was content to let my work speak for itself. However, I do acknowledge that public recognition is an important aspect for some. Your crunching is appreciated even if there is no WCG notice of it. Cheers thx...I know I'm getting the job done... the thing is...I'm not like most of guys...I know what I'm here for, exactly! so I do crunch on all available machines...many more are coming online soon! :D but image a social post of that thing I said...then image your best friend who you talked about joining WCG, calls you and say "I didn't know WCG was such a good thing...can you help me install it at home?" image an email (not a big deal to program) which doesn't cost a thing...saying "well done, we are proud of you...keep doing what u do!", and he stays... wouldn't that be JUST GREAT? ;) |
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twilyth
Master Cruncher US Joined: Mar 30, 2007 Post Count: 2129 Status: Offline Project Badges:
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twilyth, if I'm not mistaken, they (Rosetta) recently got a bump from Charity Engine. Edit: Source http://boinc.bakerlab.org/rosetta/forum_threa...701&nowrap=true#77262 Interesting concept. Thank you for the information. I hope they can keep it going. I wonder if they approached WCG or decided instead to focus on smaller projects. They obviously have enough work to spread around. [Edit 1 times, last edit by twilyth at Aug 9, 2014 4:39:48 AM] |
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noderaser
Senior Cruncher United States Joined: Jun 6, 2006 Post Count: 297 Status: Offline Project Badges: 
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Yes it was good to do a survey last year to help address some of the issues people had but again, one survey per decade simply isn't going to cut it. What survey are you referring to?---------------------------------------- [Edit 1 times, last edit by noderaser at Aug 9, 2014 5:11:40 AM] |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
The survey that WCG carried out amongst its members covering all manner of things.
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cjslman
Master Cruncher Mexico Joined: Nov 23, 2004 Post Count: 2082 Status: Offline Project Badges: 
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What survey are you referring to? 2013 Member Study: Findings and Next Steps CJSL Gotta keep crunching... there's a world to save !!! |
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