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twilyth
Master Cruncher
US
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Re: Retention of 'Long-Term' Crunchers.

The main issue with it is the fact that it doesn't provide most of the functionality of any other forum that virtually anyone coming here would expect. And what features have been added, like topic watch, are kludgy, unwieldy and essentially useless anyway.

The example of not being able to send private messages has been mentioned repeatedly. But even the topic watch is useless since a) you have to navigate through two menu layers just to get to it, b) you can't even sort the list and c) your watched topic aren't tagged or highlighted in any way when you look at recent topics. Plus you don't have the option to automatically watch threads that you post to. And these are just the problems I can think of off the top of my head. I try NOT to think about these things because it just frustrates me when I do.

edit: but it's not about features per se. Features facilitate communication and communication builds community. THAT is the REAL issue.
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[Edit 1 times, last edit by twilyth at Aug 2, 2014 5:25:30 PM]
[Aug 2, 2014 5:22:47 PM]   Link   Report threatening or abusive post: please login first  Go to top 
KLiK
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cool Re: Retention of 'Long-Term' Crunchers.

Coleslaw: You may very well be right, but the fact of the matter is that sending out one survey in a decade is not the way to address the issue. As I've noted previously, if WCG were a business, its customer service model would be most similar to the DMV - you'll get it OUR way when and IF we feel like giving it to you.

Granted, there were improvements in response to that survey, but do we really have any doubt that the only reason it was done was because WCG was forced to do it? I mean come on. It was the first time in a decade that they really made an effort, a serious effort to reach out to volunteers in a truly meaningful way and that was only because of the drop in active users. If there had been no drop off, I'm confident the survey never would have been done. This is the sort of 'brushfire' mentality we're dealing with - if something doesn't look like it's getting ready to burn the house down, it's not a priority.

It's this apathetic attitude that is the issue. In this regard I once again come back to the issue of the forum software. If WCG really wanted to retain members, what they would do is try to build a community. Communities require a place to interact and this software makes that about as easy as sending smoke signals to one another. But upgrading the forum doesn't even make the to-do list.

I'm with you in that....tried to find forum over Tapatalk, so I could send messages over my phone...

Nope, can't do...forum is not listed in Tapatalk... :/
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non-profit org. Play4Life in Zagreb, Croatia
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noderaser
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Re: Retention of 'Long-Term' Crunchers.

I would also like the capability to discern new posts from those already read, a feature which is offered in both the simplistic default BOINC message board system, as well as more common contenders like phpBB.
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Former Member
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Re: Retention of 'Long-Term' Crunchers.

I would also like the capability to discern new posts from those already read, a feature which is offered in both the simplistic default BOINC message board system, as well as more common contenders like phpBB.


Scroll to the bottom of this page and you will see that it does......after a fashion! wink
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cjslman
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Mexico
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Re: Retention of 'Long-Term' Crunchers.

I really don't think that the forums app is an ingredient for the long term crunchers to run away. If they were that passionate about not liking the forum app and it's features, they probably would never have become 'Long term' crunchers (I know of at least one case like this).
What I would suggest (not sure if this has already been done before) is to open a new forum titled "New forum wish list" (or something to that effect). Everybody interested can chime in and list what they would like to be added and maybe throw in a couple of suggestions of other forum apps that they have good experiences with (I would like a better search engine).
To be sincere, I don't think there is going to be a new forum app in the short term, but it might be good idea to list what is wanted/liked for when it does happen.

CJSL

Crunching for a better world...
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I follow the Gimli philosophy: "Keep breathing. That's the key. Breathe."
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twilyth
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Re: Retention of 'Long-Term' Crunchers.

CJSL: That would make a lot of sense if a new forum were even on the to do list, but we've been explicitly told that it's not. And while we could make a list for improving this software, if WCG can invest the time in doing that, that time would be much, much, much better spent migrating to a commercial package that we at least know will be supported with security patches, bug fixes and feature enhancements so we don't have to continually BEG for these things.

Also, I would point out that I never said that the forum software was a cause for people leaving. My concern is for any new people we might recruit in the future as the result of new initiatives like the one for climate change that was mentioned in another thread.

Those of us that are still here are used to this PoS and have adapted to it. It sucks, but we deal with it. Plus many of us have our team web sites which have real communities with real forums where we can congregate and share.

The point however is that we need and should have both, especially for people who aren't especially team oriented.
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[Edit 1 times, last edit by twilyth at Aug 3, 2014 9:58:02 PM]
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KLiK
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Re: Retention of 'Long-Term' Crunchers.

Don't get me wrong...but in last few days I just made 3y on project of MCM...and I'll continue doing that, 'cause I lost 2 of my dear people from cancer...

But:
- no mail from the project, saying thx (in SETI they do get "certificates" for similar things)
- no mail from the WCG, saying thx
- no recognition on any of the "social platforms"
- no advertising through recognition's (people don't get enough of that)
etc.

And we all wander about "why experienced crunchers leave"?
That is why...they do a lot of numbers...for who? for what?

Don't get me wrong:
- I donate blood, 'cause I want to...but I also get free meal that day & one day off from work - taken on my choosing and employers agreement that there is availability to leave...so I do get something out of it! and if i donate 35x (or more), I get free health endurance by the state...
- I donated blood & money for making a donor bank for bone marrow donations...I didn't get thx from the bank, or the union...I didn't get thx for the donation...so no, I don't donate money anymore for the cause...only if they call me, I'll donate the bone marrow to somebody who is ill...
2 cases...different actions, different results...you pick the one you want for WCG! ;)
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non-profit org. Play4Life in Zagreb, Croatia
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noderaser
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Re: Retention of 'Long-Term' Crunchers.

I would also like the capability to discern new posts from those already read, a feature which is offered in both the simplistic default BOINC message board system, as well as more common contenders like phpBB.


Scroll to the bottom of this page and you will see that it does......after a fashion! wink

That just shows you which topics have new posts, which I could already tell from the icons. However, once you're in a topic there is no way of jumping to the first unread post, only the "newest" one--and in a hot topic where the most recent posts may be a page or two away from the one last read, it can be a rather annoying hunt re-reading posts to find where you left off.

Regarding the question of the forums, I have only recently come to be a regular visitor even though I have been crunching for many years--so it's not the make or break feature for me. One of the reasons I keep coming back to WCG, is that you can actually see some progress with the research, especially when you get a good team of researchers who keep in touch with the users. I also like the fact that they are assisting smaller research teams that might not have the resources or technical experience to get their project out on a grid computing platform. It is nice to have WCG as a "clearing house" for the sub-projects, it is much easier to choose who to crunch for here and get info about what the project data will be used for. There are many fly-by-night projects out there that have little information about what it is they are doing, and who will benefit from the results. I feel like I can trust that WCG is choosing researchers that have their stuff together, and will actually be doing something productive with our crunching time.

Admin responsiveness is always an issue; even though people are not always satisfied with the responsiveness here, it is still much better than a lot of the BOINC projects I have tried over the years.
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KLiK
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Re: Retention of 'Long-Term' Crunchers.

Just crunched 34y of CPU time...and NO EMAIL from WCG...not even a Thanks for another CPU year I donated to WCG...

So till they "don't care more"...people will fall out!
:(
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Sgt.Joe
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Re: Retention of 'Long-Term' Crunchers.

Just crunched 34y of CPU time...and NO EMAIL from WCG...not even a Thanks for another CPU year I donated to WCG...

So till they "don't care more"...people will fall out!
:(

First, congratulations on your 34 years of crunch time.

Second, I spent the last 10 years of my career in a management position after many years as a worker bee. I know there are people who function better when they get a pat on the back or some acknowledgement for their accomplishments. Sometimes they even need some show of your appreciation for the job they are already doing and you are paying them to do. There are others who do not need this external affirmation because they already know they are doing a good job. Their job satisfaction comes not from glad handing or rah-rah-rah from the boss but from the confidence which is accorded them from fellow workers and their own self-confidence in their abilities.
Personally, I was content to let my work speak for itself. However, I do acknowledge that public recognition is an important aspect for some. Your crunching is appreciated even if there is no WCG notice of it.
Cheers
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Sgt. Joe
*Minnesota Crunchers*
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