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World Community Grid Forums
Category: Retired Forums
Forum: UD Windows Agent Support [Read Only]
Thread: no devices show |
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Thread Status: Active Total posts in this thread: 15
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
My agent is showing my username correctly, and it shows that I have a few thousand points. It uploads results, increases the points, and downloads more work.
BUT, on the WCG website after I log in (with the same username as the agent shows) it does not show any device installations, and the stats are completely empty. What went wrong? |
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Sekerob
Ace Cruncher Joined: Jul 24, 2005 Post Count: 20043 Status: Offline |
Hi bkforbes,
----------------------------------------yes i see in the member stats comparison that you have no score although you registered on 5/11. Would you mind making a scree-nprint of the UD agent and post here. How to do that (if you dont know) is described in the here: http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=8344 If member of a team, have you visited the team page and seen if you are listed? Meantime, do not worry as this has happened once or twice during a system disturbance, though I'm not sure we had one on the 11th. TTYL Sekerob
WCG
Please help to make the Forums an enjoyable experience for All! |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hello bkforbes,
Normally this means that the name that the UD client is registered under is different from the name used to sign in to the website. Lawrence |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hello all,
I am having the same problem. I have results on my client machine, but when I login, it doesn't show my points or anything in my device manager. Please help! Thanks in advance. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Well, I uninstalled, manually deleted the installation folders, and reinstalled. When I ran it again for the first time it asked for my username and password again.
It seems to be working fine now! Thanks for your help, everyone. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Sorry, forgot to mention that I signed up with a new username when I reinstalled. Perhaps that's what fixed it.
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Anything that works!
But I think that reinstalling using your website member name and password would have worked too. I don't know what name your old points are stored under. If you know your old computer ID number, you could query the staff using 'Contact Us'. Lawrence |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hi everyone. I believe I am having the same problem. 3 people who joined my team this month must have missed a step in the registration process because they are accumulating individual points, but on the team page they show 0 points and no device installed. My question----is it possible to edit their profile or devcice manager to properly register their computer or do they have to unistall/reinstall? I am hoping it is possible to edit the existing profile as these people are inexperienced computer users and I would like to minimize the impact to them.
Thanks for any insight you can offer. The Grid is a great tool. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
With the current registration process, it is really easy to end up with two usernames. It's unfortunate, sorry.
Anyway: give a list of the member names in question, and we shall see what we can do. The member name is shown in the top right of the agent screen - please ask your members to check there. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hi Didactylos. Thanks for responding so quickly, I have been away for a while. Visited my parents where I uninstalled and reinstalled the grid on my father's computer. He is now OK, but the other 2 users are still showing no points on the team page. The member names are:
Johnna Benson rockschuler Both are members of Jessica's Team. I do not know if Johnna is registering individual points or not. Rock tells me he is getting individual points/run time but nothing at the team level. Any advice/insight you can offer on the quickest way to fix them is appreciated. I am giving a talk to a large group tomorrow about joining the Grid and want to make sure I am giving people proper direction on registering. Thanks very much. |
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