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World Community Grid Forums
Category: Retired Forums
Forum: UD Windows Agent Support [Read Only]
Thread: no devices show |
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Thread Status: Active Total posts in this thread: 15
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retsof
Former Community Advisor USA Joined: Jul 31, 2005 Post Count: 6824 Status: Offline Project Badges: 
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If a member is registering a second (or higher) computer, it is very easy to miss the box to check that says that they are already a member. Ideally, the devices would be tied to the same membername. Unfortunately many can get lost if you don't do that, because it forces you to devise a new member name.
----------------------------------------Another showed up this week with and without merely the period after the middle initial, C and C. (DING! New member name.)
SUPPORT ADVISOR
----------------------------------------Work+GPU i7 8700 12threads School i7 4770 8threads Default+GPU Ryzen 7 3700X 16threads Ryzen 7 3800X 16 threads Ryzen 9 3900X 24threads Home i7 3540M 4threads50% [Edit 1 times, last edit by retsof at Jun 11, 2007 1:13:06 PM] |
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TKH
Former World Community Grid Admin USA Joined: Aug 13, 2005 Post Count: 775 Status: Offline Project Badges:
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Hello Rotondo,
With a UD registration it is very easy to accidently register twice. The new member enters one member name when they register on our website and then when they download the software another registration screen (UD registration) pops up which may be automatically populated with their Windows username. If they do not catch this and change it to the same member name that they entered on the World Community Grid website, a new member name is created. It is this second member name that is associated with the software on their computer and which will reflect their World Community Grid statistics. Have them check and see if the member name that is on their World Community Grid software running on their computer is the same member name that is on the team. It probably is not. They will need to sign on to the website under the member name reflected on their computer software and join "Jessica's Team". http://www.worldcommunitygrid.org/help/viewTopic.do?shortName=teams#121 Hope that helps. Tedi |
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retsof
Former Community Advisor USA Joined: Jul 31, 2005 Post Count: 6824 Status: Offline Project Badges:
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They can join (or retire/join) whichever team they want. We've got a whole team thread area for recruiting.
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SUPPORT ADVISOR
Work+GPU i7 8700 12threads School i7 4770 8threads Default+GPU Ryzen 7 3700X 16threads Ryzen 7 3800X 16 threads Ryzen 9 3900X 24threads Home i7 3540M 4threads50% |
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TKH
Former World Community Grid Admin USA Joined: Aug 13, 2005 Post Count: 775 Status: Offline Project Badges:
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Hi Retsof,
I only mentioned Jessica's team, because that is the team that she said they were on.  |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hi Tedi.
Thanks for the guidance on straightening out the member name/device issue. Followed your instructions and they were right on. Member is now registered properly and racking up points. Thanks again for your prompt help. Larry Rotondo Jessica's Team |
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