Hi,


Since a few days now I have problems to run the UD client (I want to install it to be able to get work units for a computer which cannot connect directly to the site).

I was using this account (TheVegaWarrior) and tested everything (disabled firewall and anti-virus, changed the DEP settings, tried many proxy settings, on LAN, Cable modem and dial-up connection... All my attempts to set up my UD client with this account failed with error:

"Unable to connect to the Grid Server. Please try again.
If you are using a proxy server, please verify the settings with your network administrator."

However, during 1 of the tests, I made a mistake in the password and received another error message:

The username or password that you have provided does not match the one in our records.


So, this was a big surprise as the client could at least communicate the user and password to the server. I then tried creating a new account from the client and this worked. After that, I even tried to create a new account on the WCG site and for this one, I could connect. I retried a few times and it's always the same: one account can't never connect and the other can always connect...

I don't want to switch to another account, as I don't want to loose the few credits I got up to now... So, has anyone an idea of what an account can have that prevents it to be used with the UD client ?

(note: both accounts are working well with the BOINC client...)

Kind regards,