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Dark Angel
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Australia
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Re: Stats late...

Still suspicious the hosting mob have allocated far too little CPU resources, or too many slow cores rather than enough decent ones, to cope with the single threaded loads.
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Currently being moderated under false pretences
[Jun 2, 2019 12:48:45 AM]   Link   Report threatening or abusive post: please login first  Go to top 
BladeD
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Re: Stats late...

Wow, when was the last time the stats was finished by now since this problem started?
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[Jun 2, 2019 2:05:34 AM]   Link   Report threatening or abusive post: please login first  Go to top 
BladeD
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Re: Stats late...

The page you requested is currently unavailable because the statistics are being updated.

The statistics update will finish in aboutĀ 151 minutes 48 secondsĀ .


Well, this message is displaying early/on time today! shock
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[Edit 1 times, last edit by BladeD at Jun 5, 2019 12:36:42 AM]
[Jun 5, 2019 12:35:48 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: Stats late...

Yesterday's reveal was that techs were using an 'installed devices' multiplier. Maybe there's now and additional step, to divide the individual stats by the installed devices number to counter the multiplying. Now I understand why the lockout exists. The whole system would get confused if you installed a new client in between ;o)))
[Jun 5, 2019 9:30:50 AM]   Link   Report threatening or abusive post: please login first  Go to top 
uplinger
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Re: Stats late...

Greetings,

I know it has been a few days since my last update. We are waiting for some specific network related scans. This is done by a team outside of the WCG team. As we wait for this I have no updates, but it is appearing that the connection to the SAN storage is having packet transmission issues and that is causing the IO load of the system to spike. We are still working to resolve this and get things back to normal.

Thanks,
-Uplinger
[Jun 5, 2019 5:43:09 PM]   Link   Report threatening or abusive post: please login first  Go to top 
BladeD
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Re: Stats late...

Statistics Last Updated: 6/6/19 00:06:02 (UTC) [14 hour(s) ago]


Not normal for this time of the day! angry

ie. Stats late! sad
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[Edit 1 times, last edit by BladeD at Jun 6, 2019 3:06:03 PM]
[Jun 6, 2019 2:23:11 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Jean-David Beyer
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Re: Stats late...

It has been saying this for quite a while now. Clearing the browser cache does not help at all.

The page you requested is currently unavailable because the statistics are being updated.

The statistics update will finish in about 0 minutes 0 seconds .
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[Jun 7, 2019 2:53:38 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: Stats late...

1:50 hours after official stats start and not even the XML has loaded, albeit some piece ran as the Statistics history shows midday figures.

Edit: 1:52+ it happened, the xml part
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[Edit 1 times, last edit by Former Member at Jun 7, 2019 2:01:22 PM]
[Jun 7, 2019 2:00:35 PM]   Link   Report threatening or abusive post: please login first  Go to top 
uplinger
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Re: Stats late...

Greetings,

Thursday nights are tougher on the database as we run more statistics that slow things down more. Normally this is not an issue, but as we are still working through the problem, it makes things slower than the slow daily ones we are already seeing. We are having hosting examine the firewall over the weekend to see if they see the issue with that device not handling the load properly. Since that device is not within WCG control, I can not do the captures and examination. We have a meeting scheduled with them Monday morning to review the results.

Thanks,
-Uplinger
[Jun 7, 2019 5:07:12 PM]   Link   Report threatening or abusive post: please login first  Go to top 
uplinger
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Re: Stats late...

As I should have mentioned in previous posts, but thank you for your patience. I know when things aren't normal, it raises concern. We are still working towards a fix.

Thanks,
-Uplinger
[Jun 7, 2019 5:08:25 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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