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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Stats late... |
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Thread Status: Active Total posts in this thread: 161
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 2173 Status: Offline Project Badges: 
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In someway I am shocked to read some ironic/aggressive remarks to the tech team for a non-vital issue like statistics. Well Ives, I wish it would be THAT simple.If the members would not be able to be fed timely and they would run dry, or if computed results would be irrecoverably lost, I would consider the issue being critical/vital. After 30+ years in process control and IT, I learned to set priority and to assess risks as adequately as possible. Statistics could represent a nice motivation, but it is nothing vital or related to money in anyway. Don't worry, don't be stressed, be relax and happy  Yves What I have learned in 43 years of IT, is that misbehavings like with the stats are an indicator for the possibility of something more sinister lurking in the background. And specially when unexplained things happen, as insignificant they might be in the larger picture, just after an OS upgrade, that has me rather worried that it might just be a matter of time before it might effect the returned (or the return itself of) WUs. And all of this happening when WCG seems to get into gears introducing a new project, this just doesn't look good. At least from my side, I do not fault the techs themselves, but if conditions like this persists for weeks now, this leaves me a bit uneasy in general... Ralf |
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Falconet
Master Cruncher Portugal Joined: Mar 9, 2009 Post Count: 3315 Status: Offline Project Badges: 
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Hmm I hadn't read this thread yet but today just before 9 am (GMT) I noticed the "stats are running will finish in 0 minutes and 0 seconds" message for the first time. It took around half an hour till I got access to My Contribution.
----------------------------------------Good luck fixing it.  - AMD Ryzen 5 1600AF 6C/12T 3.2 GHz - 85W - AMD Ryzen 5 2500U 4C/8T 2.0 GHz - 28W - AMD Ryzen 7 7730U 8C/16T 3.0 GHz |
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges: 
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Greetings,
I don't have good news yet to give everyone. We are still working with our hosting to figure out what is causing the issue. They are exploring both the storage that hosts the database as well as the network connection to that storage. As for last night, we had 3 things happen at the same time that exasperated the problem worse than before. We have stopped some of these extra processes to help keep the stats running. Thanks, -Uplinger |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Thank you for the info uplinger
- and good luck  |
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BladeD
Ace Cruncher USA Joined: Nov 17, 2004 Post Count: 28976 Status: Offline Project Badges: 
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The page you requested is currently unavailable because the statistics are being updated. The statistics update will finish in about 51 minutes 55 seconds . Doubly late tonight!  |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 2173 Status: Offline Project Badges:
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Greetings, Thanks, good to know that this wasn't the new normal... I don't have good news yet to give everyone. We are still working with our hosting to figure out what is causing the issue. They are exploring both the storage that hosts the database as well as the network connection to that storage. As for last night, we had 3 things happen at the same time that exasperated the problem worse than before. We have stopped some of these extra processes to help keep the stats running. Thanks, -Uplinger  Ralf |
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KerSamson
Master Cruncher Switzerland Joined: Jan 29, 2007 Post Count: 1684 Status: Offline Project Badges:
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What I have learned in 43 years of IT, is that misbehavings like with the stats are an indicator for the possibility of something more sinister lurking in the background. And specially when unexplained things happen, as insignificant they might be in the larger picture, just after an OS upgrade, that has me rather worried that it might just be a matter of time before it might effect the returned (or the return itself of) WUs. @Ralf, I totally agree with you regarding the importance of monitoring activities and operation and that the statistics issue could maybe be only the roof of an "iceberg" of performance trouble. My post was related to the unfair comments related to the possible "laziness" of the tech team. I always strongly advocate for investigating IT troubles as soon as they occur, since I did never experience that such problems resolved themselves on their own. Cheers, Yves ---------------------------------------- [Edit 1 times, last edit by KerSamson at Jun 1, 2019 7:53:13 AM] |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Could it be that the graphs did not update?
As I see it, the graphs for Base Camp's present host team Christians did not move since yesterday which they certainly should do considered the influx of Base Campers   |
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BladeD
Ace Cruncher USA Joined: Nov 17, 2004 Post Count: 28976 Status: Offline Project Badges:
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Could it be that the graphs did not update? Could be...   |
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BladeD
Ace Cruncher USA Joined: Nov 17, 2004 Post Count: 28976 Status: Offline Project Badges:
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The page you requested is currently unavailable because the statistics are being updated. The statistics update will finish in about 147 minutes 46 seconds . Well, at least we're starting earlier today!  |
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