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World Community Grid Forums
Category: Retired Forums
Forum: Member-to-Member Support [Read Only]
Thread: tough to troubleshoot |
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Thread Status: Active Total posts in this thread: 4
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Dreamshaper
Advanced Cruncher Joined: Jan 8, 2005 Post Count: 96 Status: Offline Project Badges: 
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last week I moved from the US back home to Canada. My computer had been a dual-boot Windows/Linux box. Now my wife has the Windows harddrive (until she can join me in Canada in about 4 months) and I have the Linux harddrive.
----------------------------------------When I left, WCG was not working on her WinME drive, even though I performed a "factory condition" restore to the software and then a fresh install of WCG. All her other web related software works properly. She doesn't have a firewall or router that could be screwing things up, the agent just stays paused. It appears to contact the WCG servers properly but is unable to retrieve a work unit. Off hand I can't think of anything that should give her trouble, but I know it hasn't corrected itself since I haven't gained any stats points in the week I've been gone... Any ideas? hopefully it's an easy fix so that I can walk my wife through it...
O God, I could be bounded in a nutshell and count myself a king of infinite space, were it not that I have bad dreams. (Hamlet)"
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Dreamshaper,
All I can think of is the system requirements which you can check in the 'Help' menu. The most common problems with requirements are the 128 MB memory requirement and the Virtual Memory. (Rosetta adds 200 MB to the VM needed, which is too much for some people who have set a fixed size for their swap space.) Lawrence |
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Dreamshaper
Advanced Cruncher Joined: Jan 8, 2005 Post Count: 96 Status: Offline Project Badges:
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(Rosetta adds 200 MB to the VM needed, which is too much for some people who have set a fixed size for their swap space.) IIRC, the default option on WindowsME (all Win flavours, I assume) is to have Windows manage VM automatically, so 128MB RAM and a 20GB harddrive (75% disk space free) would be plenty. I'm somewhat at a loss since the Grid worked fine on my computer, but doesn't work fine on my wife's computer (which was the original box for the Windows drive), I even put my ethernet card into her computer to eliminate the connection as a suspect. All other software worked fine in both boxes. I'll check with my wife tomorrow about RAM and VM, but am I at least correct in saying that automatic VM management should do the trick (i.e. I should find another explanation)? Thanks for your help
O God, I could be bounded in a nutshell and count myself a king of infinite space, were it not that I have bad dreams. (Hamlet)"
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Viktors
Former World Community Grid Tech Joined: Sep 20, 2004 Post Count: 653 Status: Offline Project Badges: 
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Just check the amount of RAM you have in your machine. If it is less than 128MB, the server will not send your agent work to do for the current project (Human Proteome Folding). If you have moved your computer lately, make sure one of your memory dimms has not worked itself out. If your VM settings are too low, it would let the Rosetta program start, but it would quickly crash, and do this over and over again.
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