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Crashing - Who wants the error log ?

Afternoon All

I've been experiencing a number of crashes on most of workstations over the last month or so which I haven't been able to pin down to anything in particular. During that period, BOINC has been upgraded to 5.4.9 and the projects here have had a number of revision aswell, so I'm wondering who would like the stderrdae.txt error log? (I only crunch WCG units.)

Thanks

Slug

Here is a snipet of the log that may help

BOINC Windows Runtime Debugger Version 5.4.9

Dump Timestamp    : 07/06/06 08:04:36
Debugger Engine   : 4.0.5.0
Symbol Search Path: C:\Program Files\BOINC;C:\Program Files\BOINC;srv*C:\WINDOWS\TEMP\symbols*
http://msdl.microsoft.com/download/symbols;sr...inc.berkeley.edu/symstore

LIST OF LOADED MODULES (There's quite a lot, so I didn't post them)

*** UNHANDLED EXCEPTION ****
Reason: Access Violation (0xc0000005) at address 0x0033B014 read attempt to address 0x00000008

*** Dump of the (offending) thread: ***
eax=00a3f840 ebx=00944178 ecx=00000000 edx=00944268 esi=009ed6c0 edi=00944268
eip=0033b014 esp=0105fee0 ebp=00a3f8e0
cs=001b  ss=0023  ds=0023  es=0023  fs=003b  gs=0000             efl=00010202

ChildEBP RetAddr  Args to Child
SymFromAddr(): GetLastError = '126' Address = '0033b014'
SymGetModuleInfo(): GetLastError = '126' Address = '0033b014'
00a3f8e0 44ac8d7f 00000000 00000000 00030003 0108014b !+0x0 
SymFromAddr(): GetLastError = '126' Address = '44ac8d7f'
SymGetLineFromAddr(): GetLastError = '126' Address = '44ac8d7f'
SymGetModuleInfo(): GetLastError = '126' Address = '44ac8d7f'
00a3f8e4 00000000 00000000 00030003 0108014b 00c4afa8 !+0x0 

Exiting...

[Jul 6, 2006 1:41:38 PM]

rebirther
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Re: Crashing - Who wants the error log ?

*** UNHANDLED EXCEPTION ****Reason: Access Violation (0xc0000005) at address 0x0033B014 read attempt to address 0x00000008

Same error the second time happened to me after downloading tanpaku wus, something very bad with this version (5.4.9) but I have libcurl error logs.

[Jul 6, 2006 5:10:59 PM]

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Re: Crashing - Who wants the error log ?

So if its happening with other projects, I guess it's probably BOINC rather than any of the work units distributed here.

Thanks rebirther

[Jul 7, 2006 4:37:11 AM]

Sekerob
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Re: Crashing - Who wants the error log ?

Before hitting BOINC alarm bells, run a thorough ram test like memtest86. These science calculations are big ram consumers, thus when they grow they might hit on a bit in the higher regions not touched too often. Lawrence has posted a useful utility list recently in Problem PC

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[Jul 7, 2006 7:51:49 AM]

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Re: Crashing - Who wants the error log ?

I'll give that a try, but it has been happening on 5 different types of workstation/servers with XP (Vista hasn't been a problem).

Thanks for the tip

Slug

[Jul 8, 2006 5:55:03 AM]

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Re: Crashing - Who wants the error log ?

I just got this same error December 6th (same offset address even) on a later BOINC client. Any update on what's going on? I've got plenty of dump to share, if needed.

BOINC client version 5.4.11 for windows_intelx86
libcurl/7.15.3 OpenSSL/0.9.8a zlib/1.2.3
Processor: 2 GenuineIntel Intel(R) Pentium(R) 4 CPU 3.40GHz

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[Edit 1 times, last edit by james-lund at Dec 13, 2006 5:24:00 PM]

[Dec 13, 2006 5:17:39 PM]

Sekerob
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Re: Crashing - Who wants the error log ?

Here's a little work in progress checklist, for which u are asked to complete the relevant parts (even if u already provided some items in your initial post):.

0. Device / Computer ID... a 5 (soon 6) digit number found in message log.
1. BOiNC version.
2. Mode it is run in, client, service, screensaver.
3. Operating System.
4. Update level like SP2
5. Antivirus program and version
6. Software Firewall and version
7. Spam filter if any and version
8. CPU brand, type, speed.
9. Ram Size.
10. Video card and status of drivers.
11. What browser IE7, IE6 (these are OS integrated for Windows)
12. Any other u feel relevant
13. Cuts and past of the quorum detail for the problem work unit(s).
14. Relevant portions of messages / error logs.

If a work unit crashes, one of the first ports of call is the Result Status page, Work Unit Detail (point 13), to see if others turned in the WU and if they were successful. Vista was mentioned... does anyone have a BOiNC dev confirmation that that OS has been okayed?

Update: The exact error has been reported at BOiNC dev forum a number of times without a clearcut answer.

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[Edit 1 times, last edit by Sekerob at Dec 13, 2006 5:51:30 PM]

[Dec 13, 2006 5:43:25 PM]

james-lund
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Re: Crashing - Who wants the error log ?

0. Device / Computer ID - 51529
1. BOiNC version - 5.4.11
2. Mode it is run in, client, service, screensaver - client mode
3. Operating System - Win XP Pro Version 2002
4. Update level like SP2 - SP2
5. Antivirus program and version - Symantic AntiVirus 9.0.0.338
6. Software Firewall and version - Windows Firewall
7. Spam filter if any and version - none
8. CPU brand, type, speed - Intel P4 HT T2500 @ 2.00GHz
9. Ram Size - .99G
10. Video card and status of drivers - Mobile Intel 945GM
11. What browser IE7, IE6 - IE 7.0.5730.11
12. Any other u feel relevant
BOINC Windows Runtime Debugger Version 5.4.11

Dump Timestamp : 12/16/06 13:01:55
Debugger Engine : 4.0.5.0
Symbol Search Path: C:\Program Files\BOINC;C:\Program Files\BOINC;srv*C:\DOCUME~1\James\LOCALS~1\Temp\symbols*http://msdl.microsoft.com/download/symbols;sr...inc.berkeley.edu/symstore
...
<ModLoad list removed>
...
*** UNHANDLED EXCEPTION ****
Reason: Access Violation (0xc0000005) at address 0x0034B014 read attempt to address 0x00000008

*** Dump of the (offending) thread: ***
eax=00dbbd78 ebx=00d343e8 ecx=00000000 edx=00d344d8 esi=00e24ed8 edi=00d344d8
eip=0034b014 esp=00f2fee0 ebp=00dea0c0
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010202

ChildEBP RetAddr Args to Child
00f2fee0 0034adcd 00d344d8 00000000 00e24ed8 00000022 libcurl!Curl_llist_insert_next+0x5 (c:\boincsrc\sdks\curl\lib\llist.c:78) FPO: [3,0,0]
00f2ff00 0033f7b3 00d343e8 00d344d8 00000022 00dea0c0 libcurl!Curl_hash_add+0xb (c:\boincsrc\sdks\curl\lib\hash.c:165) FPO: [4,0,0]
00f2ff24 0033fae5 0125ebf0 00de2ba8 00da2f70 000001bb libcurl!Curl_cache_addr+0x19 (c:\boincsrc\sdks\curl\lib\hostip.c:361) FPO: [4,1,0]
00f2ff48 0033fb52 003c75d8 0033fd7c 00a223b0 00000000 libcurl!addrinfo_callback+0x15 (c:\boincsrc\sdks\curl\lib\hostasyn.c:131) FPO: [0,1,0]
00f2ff50 0033fd7c 00a223b0 00000000 003c75d8 00000000 libcurl!Curl_addrinfo4_callback+0x12 (c:\boincsrc\sdks\curl\lib\hostasyn.c:161) FPO: [3,0,0]
00f2ff80 7c349565 00000000 00000000 00000000 00ddf1c0 libcurl!gethostbyname_thread+0x0 (c:\boincsrc\sdks\curl\lib\hostthre.c:335) FPO: [1,4,0]
00f2ffb4 7c80b683 00ddf1c0 00000000 00000000 00ddf1c0 MSVCR71!__endthreadex+0x0 (c:\boincsrc\sdks\curl\lib\hostthre.c:335)
00f2ffec 00000000 7c3494f6 00ddf1c0 00000000 00000000 kernel32!_BaseThreadStart@8+0x0 (c:\boincsrc\sdks\curl\lib\hostthre.c:335)

Exiting...

Let me know what I'm missing... Happened twice thus far this week on this machine.

[Dec 20, 2006 10:18:37 PM]

Alther
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Re: Crashing - Who wants the error log ?

One more piece of info: What project was running when it crashed?

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Rick Alther
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[Dec 21, 2006 5:00:30 AM]

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Re: Crashing - Who wants the error log ?

This isn't an error in the project applications, but in the BOINC core client itself. It always seems to happen when the client is downloading a file from a project server. No one started seeing the crashes until about 7th November (but the significance of that date is unknown - it's a whole week before the November Windows Updates went out).

There are many people seeing the same crashes at the same code addresses who are crunching different projects. There's a long thread about it over at the BOINC Message Boards here.

For anyone wondering if upgrading the BOINC client will help, it won't. The same crashes have been seen on 5.4.*, 5.6.*, 5.7.* and 5.8.0.

[Dec 21, 2006 8:46:26 AM]

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