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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Unable to see my device in the Devices tab. |
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Thread Status: Active Total posts in this thread: 5
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a2aaron
Cruncher Joined: Jan 20, 2024 Post Count: 4 Status: Offline Project Badges: 
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For some reason, I am not able to see my Macbook Pro in the Devices tab of my profile page. However, I do see the workunits that my computer has completed if I go to the Results tab. For example, this workunit displays just fine in my Results tab, and is even set to Valid. How can I make my computer appear in the Devices tab?
----------------------------------------EDIT: If it helps, my "Computer ID" as it appears in the Properties window for WCG is 8795523 [Edit 2 times, last edit by a2aaron at Jan 21, 2024 8:16:21 PM] |
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Sgt.Joe
Ace Cruncher USA Joined: Jul 4, 2006 Post Count: 7846 Status: Offline Project Badges: 
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On the devices page make sure you look under the "install date" option and click "anytime all devices".
----------------------------------------Hope this helps. Cheers
Sgt. Joe
*Minnesota Crunchers* |
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a2aaron
Cruncher Joined: Jan 20, 2024 Post Count: 4 Status: Offline Project Badges:
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Hm, I tried doing this, but even setting both the "Last result returned" and "install date" filters to "anytime all device", my device still doesn't appear in the table.
----------------------------------------Here is a screenshot of what I see on the Devices page [Edit 4 times, last edit by a2aaron at Jan 21, 2024 11:19:00 PM] |
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Sgt.Joe
Ace Cruncher USA Joined: Jul 4, 2006 Post Count: 7846 Status: Offline Project Badges:
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Hm, I tried doing this, but even setting both the "Last result returned" and "install date" filters to "anytime all device", my device still doesn't appear in the table. Here is a screenshot of what I see on the Devices page Do you perhaps have another account where your results may be appearing ? Edit: I also see you just joined on Jan 20, so it may take a couple of days for all the databases to properly populate. If your machine does not show up in a couple of days, notify WCG under the contact setting at the bottom of the overview page. Cheers
Sgt. Joe
----------------------------------------*Minnesota Crunchers* [Edit 1 times, last edit by Sgt.Joe at Jan 22, 2024 4:17:34 AM] |
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TigerLily
Senior Cruncher Joined: May 26, 2023 Post Count: 280 Status: Offline Project Badges: 
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Hi a2aaron,
As Sgt.Joe mentioned, when a device is first added, it might take a couple of days for it to appear on your profile. If your device is still missing, you can post the host ID in the Missing Devices thread or you can send it to us using the contact form that Sgt.Joe described. |
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