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Sgt.Joe
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Re: The forums at least is back up again, for now...

I would think they could just post a static screen when the entire site has an outage with a little message stating why the site is down/under construction/etc. Us non social media types would appreciate that. It would be better than what they are now doing.
Cheers

Hi Sgt.Joe, I sent your suggestion to the team and they are also interested in providing a more detailed error message than a simple "System Error".

Thank you
Cheers
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Sgt. Joe
*Minnesota Crunchers*
[Oct 21, 2022 9:49:44 PM]   Link   Report threatening or abusive post: please login first  Go to top 
TPCBF
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Re: The forums at least is back up again, for now...

I would think they could just post a static screen when the entire site has an outage with a little message stating why the site is down/under construction/etc. Us non social media types would appreciate that. It would be better than what they are now doing.
Cheers

Hi Sgt.Joe, I sent your suggestion to the team and they are also interested in providing a more detailed error message than a simple "System Error".
Let's just hope nobody spends too much time on changing the error message instead of spending time properly fixing the current mess... confused

Ralf
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[Oct 21, 2022 11:22:00 PM]   Link   Report threatening or abusive post: please login first  Go to top 
TPCBF
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Re: The forums at least is back up again, for now...

And of course, to start the new week, the forum went down, yet again.

This, together with the total lack of communication by Krembil, is really getting old.... crying

EDIT: And Krembil is always good for a new joke (or not): Trying to get back on to the web site to check/retrieve today's Result file, I am greeted with a "Become a partner" page. Are the folks at Krembil really getting this desperate?

Ralf
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[Edit 1 times, last edit by TPCBF at Oct 24, 2022 6:40:16 PM]
[Oct 24, 2022 6:36:34 PM]   Link   Report threatening or abusive post: please login first  Go to top 
alanb1951
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Re: The forums at least is back up again, for now...

And of course, to start the new week, the forum went down, yet again.
Yup - it was out for between an hour and 90 minutes according to the output of a little script I've got that tries to log in to the v3 API once every 15 minutes or so. Partial output for the period in question:

2022-10-24 15:07:50 (UTC) -- starting login test
2022-10-24 15:07:52 (UTC) -- Success!
[response took 2105 milliseconds]
2022-10-24 15:22:53 (UTC) -- starting login test
2022-10-24 15:22:53 (UTC) -- 500 Server Error: Internal Server Error
[response took 736 milliseconds]
...
2022-10-24 16:25:13 (UTC) -- starting login test
2022-10-24 16:25:19 (UTC) -- 503 Server Error: Service Unavailable
[response took 6050 milliseconds]
2022-10-24 16:25:19 (UTC) -- will retry 2 more time(s)
2022-10-24 16:25:29 (UTC) -- 503 Server Error: Service Unavailable
[response took 5116 milliseconds]
2022-10-24 16:25:29 (UTC) -- will retry 1 more time(s)
2022-10-24 16:26:40 (UTC) -- 500 Server Error: Internal Server Error
[response took 66553 milliseconds]
2022-10-24 16:41:41 (UTC) -- starting login test
2022-10-24 16:41:43 (UTC) -- Success!
[response took 2111 milliseconds]

I wonder if it was a planned outage? -- it was certainly short, so either it was deliberate or someone spotted it fairly quickly (unless there's now some sort of script in place to try to cleanly restart whatever within the access control stuff breaks!)

Bearing in mind that it is still not an official production system I personally can live with short outages with no notice -- however, for a proper live system there needs to be somewhere (and not Twitter/Facebook) where such things can be (and will be) announced. (The WCG home page really should not fail to load properly unless the entire infrastructure is down, so information could be added there once that dependency on the authentication mechanism is resolved)

Cheers - Al.

[Edit - there was a textual error in the output code -- those timings were milliseconds (not microseconds!), so I've edited the above to reflect that.]
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[Edit 2 times, last edit by alanb1951 at Oct 26, 2022 3:28:31 AM]
[Oct 24, 2022 11:32:02 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Robert Stubbs
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Re: The forums at least is back up again, for now...

Why don't they use the BOINC Manager Notices system for outages etc instead of/as well as FB/Twitter... I'm sure someone could show them how.
[Oct 25, 2022 7:43:43 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Sgt.Joe
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Re: The forums at least is back up again, for now...

Why don't they use the BOINC Manager Notices system for outages etc instead of/as well as FB/Twitter... I'm sure someone could show them how.

Makes sense to me.
Cheers
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Sgt. Joe
*Minnesota Crunchers*
[Oct 25, 2022 4:59:16 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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