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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Unexpected Outage |
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Thread Status: Active Total posts in this thread: 33
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges: 
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Greetings,
----------------------------------------We were unexpectedly taken offline last night and we are in the process of restoring service. The website should be back to normal and we are working on restoring the ability to upload/download work. We apologize for the inconvenience. - Kevin [Edit 3 times, last edit by knreed at Sep 8, 2019 4:28:33 PM] |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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In order to restore access to the main filesystem where files are uploaded to and download from we need to run a couple of extra maintenance steps for the cluster.
Due to the size of the fs these commands are likely to take a couple of hours to run. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Ok, is this why I can't upload tasks?
----------------------------------------[Edit 1 times, last edit by Former Member at Sep 8, 2019 2:12:44 PM] |
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fufu
Cruncher Joined: Mar 20, 2006 Post Count: 46 Status: Offline Project Badges: 
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Seems like it.
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gb009761
Master Cruncher Scotland Joined: Apr 6, 2005 Post Count: 3010 Status: Offline Project Badges:
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Okay - glad to hear that the 'issue' is at WCG's end (not that I like to hear of any 'issues', but at least, as ever, Kevin is 'on it' - thus, it's in the process of being resolved)
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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We just finished the bringing the system back online. You should be able to upload/download files and report/be assigned jobs. Thanks for your patience.
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Thanks!
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Seoulpowergrid
Veteran Cruncher Joined: Apr 12, 2013 Post Count: 823 Status: Offline Project Badges: 
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I was able to upload most of the completed on my main machine at home but 4 are stuck; 2 FA@H and 2 Zika, and I am unable to download new WUs.
----------------------------------------Error message for FA@H is: 9/9/2019 1:13:01 AM | World Community Grid | [error] Error reported by file upload server: can't open file 9/9/2019 1:13:01 AM | World Community Grid | Temporarily failed upload of FAH2_002331_zinc04738514_000001_000018_141_0_r1799496485_0: transient upload error Error for Zika is: 9/9/2019 1:14:08 AM | World Community Grid | Started upload of ZIKA_000453426_x5hmz_DENV3_NS5_pol_s3_0687_0_r679791339_0 9/9/2019 1:14:10 AM | World Community Grid | [error] Error reported by file upload server: Server is out of disk space 9/9/2019 1:14:10 AM | World Community Grid | Temporarily failed upload of ZIKA_000453426_x5hmz_DENV3_NS5_pol_s3_0687_0_r679791339_0: transient upload error When i click the Update button to get new WUs the messages read: 9/9/2019 1:15:04 AM | World Community Grid | Requesting new tasks for CPU 9/9/2019 1:15:06 AM | World Community Grid | Scheduler request failed: HTTP service unavailable It is 1 AM local time so I am going to run off to bed. Sorry for this issue to be happening on your weekend and thank you for all your work to get everything back up.  |
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PMH_UK
Veteran Cruncher UK Joined: Apr 26, 2007 Post Count: 786 Status: Offline Project Badges: 
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Similar messages here, appears to be broken again.
----------------------------------------Paul.
Paul.
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Sabrina Tarson
Advanced Cruncher United States Joined: Jun 27, 2012 Post Count: 149 Status: Offline Project Badges:
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Can confirm, still having issues uploading.
----------------------------------------9/8/2019 11:23:46 AM | World Community Grid | [error] Error reported by file upload server: Server is out of disk space 9/8/2019 11:23:46 AM | World Community Grid | [error] Error reported by file upload server: can't open file 9/8/2019 11:23:46 AM | World Community Grid | Temporarily failed upload of FAH2_002524_zinc02895617_000004_000073_145_0_r2024238033_1: transient upload error 9/8/2019 11:23:46 AM | World Community Grid | Backing off 00:13:12 on upload of FAH2_002524_zinc02895617_000004_000073_145_0_r2024238033_1 9/8/2019 11:23:46 AM | World Community Grid | Temporarily failed upload of FAH2_002459_zinc19794660_000004_000076_148_0_r1202619378_0: transient upload error 9/8/2019 11:23:46 AM | World Community Grid | Backing off 00:15:53 on upload of FAH2_002459_zinc19794660_000004_000076_148_0_r1202619378_0 |
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