Researched this is ongoing since October 31. The network update of Feb 21 you refer to at https://secure.worldcommunitygrid.org/about_us/viewNewsArticle.do?articleId=464 hopefully does indeed do something... it's clearly per one freshly posted event log [Still] coming from the softlayer cloud.

We have fixed this issue.

The core of the issue (as SekeRob noted) was that a few of the slideshow files were referenced as this:

http://bdd7.https.cdn.softlayer.net/80BDD7/gr...slideshow/cep2_03_v02.png

when they should have been referenced as this

https://BDD7.https.cdn.softlayer.net/80BDD7/g...slideshow/cep2_03_v02.png

(note the http vs https)

We have changed the references so that they all use the proper https references thus future attaches/resets will pick up the proper references.

In the meantime, we have modified things so that the http connection works so that the machines that are currently stuck will work correctly. We will leave this in place for about a week and then we will remove it since it will not longer be required.

Can you provide the messages log? As that is part of either the get project configuration or the account lookup request that is something different.

It would be really helpful if you enabled these options in the cc_config.xml file before retrying:

<cc_config>
   <log_flags>
       <file_xfer_debug>1</file_xfer_debug> 
       <http_debug>1</http_debug> 
       <http_xfer_debug>1</http_xfer_debug> 
       <proxy_debug>1</proxy_debug> 
   </log_flags>
</cc_config>

Kevin,

Just before leaving for the snow, powered up into W10-Pro [the failing project-add device], selected WCG, found my name even pre-filled and WCG attached without a hitch, and funny, the 2 files as main problem makers in the topic, were downloaded together. Seems issue after at least 3 months and 18n days [RESOLVED]. Let's see if the overdue fix has impact on the https://bit.ly/WCGMACD chart.

Can you enable the additional log flags indicated above and post your log messages?

thanks,
Kevin