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ErikaT
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Re: New website design!!!

Tedi/ Ericka

Any news/progress on fixing the glitches in the last update (10 days ago)?

In oarticular the problem associated with the forum and the Result Status pop-out.


Should be quite soon...thank you for your patience smile


ErikaT


Erika, any news on the challenges issues. I'm not expecting anything besides a confirmation someone is looking at how to address them. I imagine everyone is barely recovered from the upload problem.


keithhenry,

I will get you an update! Thank you for your patience!

ErikaT
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[Edit 1 times, last edit by ErikaT at Apr 16, 2014 11:19:07 AM]
[Apr 16, 2014 11:18:38 AM]   Link   Report threatening or abusive post: please login first  Go to top 
ErikaT
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Re: New website design!!!

keithhenry,

Can you please elaborate on what's been buggy with the team challenges?

Thanks,
ErikaT


Okay, here goes:

1. Current challenges do not display rank value on My Team page

I routinely create team challenges that run monthly. It is usually between the 10th and 15th before they display a value in the Rank column on the My Team page. However, it is not limited to just challenges I create. Here's a copy/paste of what I see currently:
Current Challenges 
Challenge Name: Challenge Type: Challenge Project: End Date: Rank:
Bunny Race 2014 Points All Projects 04/20/2014 5
To Eliminate AIDS - Apr 2014 Points FightAIDS@Home 04/30/2014
MOT Apr 2014 Points Points All Projects 04/30/2014
MOT Apr 2014 Run Time Run Time All Projects 04/30/2014
MOT Apr 2014 Results Results Returned All Projects 04/30/2014


Only the last three are ones I created and only the first displays a rank.

2. The rank displayed on the My Team page for a challenge does not match that shown when viewing the challenge itself.

This is either a +1 or -1 difference and is intermittent in that it doesn't happen with every challenge. I do believe once a challenge is off, it remains off.

3. When submitting a challenge, I get an error about submitting the challenge twice.

I don't recall the exact error message but I can re-complete the Create screen and submit the challenge fine after the error.

4. I cannot create a challenge that starts more than 30 days in the future.

I can understand not wanting folks to create challenges that don't start until months from now but this is a real annoyance if you're trying to do one just a month ahead. As half the months of the year have 31 days, you can't create a challenge for the following month until the 2nd. I normally report on challenge results once they end. Since that is the last day of the month, that often happens on the 1st but I have to wait another day and come back to create my new challenges. Simply changing the limit from 30 to 31 days would solve this.

5. When inviting teams to a challenge, I have to enter them one at a time.

This isn't a problem if you're talking about one or two challenges with just a few teams invited. It quickly becomes impractical if you're dealing with a larger number of teams to invite or multiple challenges. The search field needs to be able to accept a list (CRLF delimited perhaps) then you simply check a box next to each result you want the invite to go to. I can nderstand that you may need to limit the numbe of items in the list (say 50) to prevent someone from trying to invite every team out there (or a lot of teams) but you could still do more than one search if you really do have more than 50 teams you want to invite.

6. I cannot invite a team to join a challenge after the challenge has been submitted.

I can see understandable reasons for not allowing a team to be added to a challenge that is active but if it is still before the start date of the challenge, shouldn't I be able to edit the challenge to invite an additional team?

This is all the comes to mind off the top of my head. There may be more bt these are the ones that stick out. I've sent emails more than once to the support id in the past, mainly for the first one. Seems that someone "kicks" something and clears it up for that month.


keithhenry,

Here is an update for you...we have addressed items #2 and #4 from this list, and they will be released the next time we do a production build. We have not been able to reproduce issue #3, so that will take further investigation. We are still trying to tackle the rest of them.

Thank you!
ErikaT
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keithhenry
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Re: New website design!!!

Thanks Erika! #3 is not that common. I do see it but never can see a pattern. I fill out the Create screen and hit submit and get the error. Maybe it's something wierd like not handling packets in the right order or something not getting cleared out. Great news on the two. #5 & 6 will make for major usability improvements! #1 is very frustrating and thus at the top of the list.
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[Apr 17, 2014 6:24:13 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: New website design!!!

FWIW, I occasionally see #3 in Device Manager if I leave a Selected Profile open too long before saving it, so I wondered if there might be some similar coding in both places. In a test environment, Erika, try leaving the create challenge screen open for different lengths of time before submitting it. I haven't experimented in Device Manager to see what lengths of time cause the error, but I'd try 5 minutes, 10 minutes, 30 minutes, 60 minutes etc.
[Apr 17, 2014 6:48:02 AM]   Link   Report threatening or abusive post: please login first  Go to top 
ErikaT
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Re: New website design!!!

Thanks for the additional information (on #3), and thoughts on the other issues. They've been passed on to the team!

ErikaT
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Re: New website design!!!

The 'log-in' left top continues to show even when logged in and just having made a post. Only when opening a second tab from a shortcut or navigating to settings then continuing on to the forums shows to be logged in. Of course, on the index page at bottom it tells me that i am.

The real reason of opening this thread again is that the whole box header has disappeared. Where's the 'my contributions', 'community', 'news' etc gone? Do we now have to go to settings first to get at that part?

Logging in and out and in and out makes no difference, but it must be stated. The pages build on screen is much faster. Unfortunately my tablet is not getting the benefit with the same expand and shrink experience other also have reported as jitter.
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[Edit 1 times, last edit by Former Member at Apr 25, 2014 4:20:52 PM]
[Apr 25, 2014 4:17:42 PM]   Link   Report threatening or abusive post: please login first  Go to top 
ErikaT
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Re: New website design!!!

The 'log-in' left top continues to show even when logged in and just having made a post. Only when opening a second tab from a shortcut or navigating to settings then continuing on to the forums shows to be logged in. Of course, on the index page at bottom it tells me that i am.

The real reason of opening this thread again is that the whole box header has disappeared. Where's the 'my contributions', 'community', 'news' etc gone? Do we now have to go to settings first to get at that part?

Logging in and out and in and out makes no difference, but it must be stated. The pages build on screen is much faster. Unfortunately my tablet is not getting the benefit with the same expand and shrink experience other also have reported as jitter.


lavaflow,

What browser are you using?

The login issue was addressed and should no longer be an issue. The 'Community', 'News', etc. headers are located at the top of the page (under the Forums, Settings, etc. links) as they have been since the redesign.

Please close your browser - even reboot, maybe - and try again. Let us know...

And if anyone else is experiencing this - please speak up!

Thanks!
ErikaT
[Apr 25, 2014 4:44:00 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Mumak
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Re: New website design!!!

I cannot see the header now either. Using Firefox 28.0


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[Edit 1 times, last edit by Mumak at Apr 25, 2014 4:48:12 PM]
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Former Member
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Re: New website design!!!

Whatever changed, we're used to silent changes and updates, the restart of client did not help, but manually clearing the cache and restarting firefox did return the header box. In fact, suddenly see Sign Out left top, two birds with one stone.

cheers
[Apr 25, 2014 5:18:19 PM]   Link   Report threatening or abusive post: please login first  Go to top 
ErikaT
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Re: New website design!!!

Whatever changed, we're used to silent changes and updates, the restart of client did not help, but manually clearing the cache and restarting firefox did return the header box. In fact, suddenly see Sign Out left top, two birds with one stone.

cheers


Mumak,

Please try the same thing lavaflow did - clear your cache and restart your browser.

Thanks,
ErikaT
[Apr 25, 2014 7:59:15 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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