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keithhenry
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Re: Did anyone notice? Team Stats Update

And there is still this wrong timestamp for the detail by project in the individual stats page.
But only the timestamp seems to be wrong, the total of all projects matches the individual totals shown above.


Actually, the timestamp seems okay but the x hours ago part seems off by about the same difference in UTC and US ET. I don't seen that on the timestamps referring to the team stats. If different servers are involved, I have to wonder if something is out of sync time-wise so the team stats aren't running normally. Wonder if they have some version of the old "update the server and the time settings get messed up" problem they've been cursed with lately?
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[Aug 21, 2009 1:50:54 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Steve WCG
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Re: Did anyone notice? Team Stats Update

stats are running now???
I did not see any announcement.

At the risk of sounding like an ascii ... this is so typical WCG ... treat crunchers like mushroom :-(

Let's guess at what is going on (surely I won't make something up that is worse than what is really going on cause it has to be real deep kimchi if they need to keep it a secret right???)

... the time typically gets screwed up during upgrades ... so I will make the assumption (yes, an assumption) they did make an update that they did not think required bringing the server(s) down and therefore did not need an announcement. BUT it did screw up the time (yet again) which I think is probably what screwed up the team stats. Perhaps they are now trying to fix is after three days without taking anything down and kicking off a stats run at a very peculiar time. Any takers on a bet it does not fix the times and stats issue?

Why can't they just talk to us?
[Aug 21, 2009 7:16:00 PM]   Link   Report threatening or abusive post: please login first  Go to top 
gb009761
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Re: Did anyone notice? Team Stats Update

Why can't they just talk to us?


Probably because they're busy just now - attempting to resolve the issue... also, there's not that many of them in the team (as far as I know, 3 Admin type people and 5 techies...).

I'm sure that uplinger, knreed or perhaps nelsoc will come back to us with a full explaination - as, after all, they appear to be the most talkative of the techs.
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[Aug 21, 2009 7:20:58 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Steve WCG
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Re: Did anyone notice? Team Stats Update

I can almost guarantee they have not been working three days straight on this and even if they have bee, then taking 1 minute to splash us an update once a day should not be too much to ask. I will also bet that right after this incident we will have a higher than usual number of posts by techs in general for a few days but then it will be back to *normal* again. I really do like WCG and am certain everyone is working hard but I just think that dropping us a line now and then when things are not working peoperly would be nice.
[Aug 21, 2009 7:39:16 PM]   Link   Report threatening or abusive post: please login first  Go to top 
keithhenry
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Re: Did anyone notice? Team Stats Update

Well, the timestamps all appear to look correct now, including the x hours ago part. The team stats data appears to be correct for the 20th as well. It would seem the problem has been fixed but the true test will be seeing all of the stats processes run correctly at their normal times tonight.

EDIT: Actually, I believe the team totals on the My Team page and in the section on the My Grid page didn't change with this last unscheduled stats run. However, the underlying data for the teams for the 20th was not there, or at least not accessible, as that is there now and the three graphs on the My Team page have data for the 20th too. It may actually be that the team totals were correct all along and it was just the underlying details that we couldn't get to/see. The timestamps for the team data all still point to midnight UTC on the 20th. Bottom line is still the same - the real test will still be tonight.
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[Edit 1 times, last edit by keithhenry at Aug 21, 2009 9:09:00 PM]
[Aug 21, 2009 8:22:12 PM]   Link   Report threatening or abusive post: please login first  Go to top 
keithhenry
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Re: Did anyone notice? Team Stats Update

I can almost guarantee they have not been working three days straight on this and even if they have bee, then taking 1 minute to splash us an update once a day should not be too much to ask. I will also bet that right after this incident we will have a higher than usual number of posts by techs in general for a few days but then it will be back to *normal* again. I really do like WCG and am certain everyone is working hard but I just think that dropping us a line now and then when things are not working peoperly would be nice.


I strongly suspect that the WCG admins and techs are first off scattered across most of North America and not all in the same physical location. Secondly, I'll wager that they are responsible for the WCG data, processes and such that are specific to WCG. The actual server management (OS, software upgrades and such) are handled by a different group that quite likely is in a totally different part of the world that may not even be on a time zone remotely near that of the WCG folks. The WCG folks probably design and code changes to the website, work with the outside project folks on the science stuff and develop the changes to the back end WCG processes. All of that probably has to be handed off to this other group to actually install it on the servers. The WCG folks probably can coordinate things with this other group but I doubt they have much of any real control over them. They are probably just as frustrated as we are. As for updating us, that would depend on them being kept updated by this server management group which it most likely not a sure thing for them either. Sounds crazy? This is pretty common in the large IT companies.
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[Aug 21, 2009 8:31:44 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Did anyone notice? Team Stats Update

[Aug 23, 2009 9:02:16 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Johnny Cool
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Re: Did anyone notice? Team Stats Update



Sorry JP, that is incorrect. It is normal to understand that if the WCG stats have now been updated, 3rd party Boinc websites like the one we use (like Free-DC, will keep updating throughout the day/night). If you notice, the stats at Free-DC (at this very time) show the same stats as yesterday's and thus, it is normal. Stats sorted by "Yesterday" is the correct way to show the updated stats to 'jive' with the WCG.

I am guessing that "Today" at this very moment (at Free-DC stats,may be correct). It will soon be back to normal for all 3rd party 'Boinc websites. Yet another reason to "synch' everything to Boinc points as I have suggested for eons. biggrin

It will soon be fine (the recent updates by WCG to be updated by aforementioned Boinc websites. wink
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[Edit 1 times, last edit by Johnny Cool at Aug 23, 2009 3:46:23 PM]
[Aug 23, 2009 3:44:57 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Johnny Cool
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Re: Did anyone notice? Team Stats Update

Now it is correct at Free-DC stats. The "Yesterday" stats have now refreshed just like I thought. biggrin
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[Aug 23, 2009 4:09:34 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Steve WCG
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Re: Did anyone notice? Team Stats Update

Messed up again ... says it ran but no changes from the mid day run are apparent.
[Aug 24, 2009 1:32:43 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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