World Community Grid - View Thread

World Community Grid Forums

Category: Retired Forums

Forum: UD Windows Agent Support [Read Only]

Thread: Can't Register

Quick Go »

No member browsing this thread

Thread Status: Active
Total posts in this thread: 6

[ ]

Author

This topic has been viewed 1223 times and has 5 replies

john@schneider.name
Cruncher
USA
Joined: Oct 8, 2005
Post Count: 11
Status: Offline
Project Badges:

5 year badge for Human Proteome Folding - Phase 2

45 day badge for Help Cure Muscular Dystrophy

45 day badge for Discovering Dengue Drugs - Together

45 day badge for Nutritious Rice for the World

2 year badge for Help Fight Childhood Cancer

2 year badge for Help Cure Muscular Dystrophy - Phase 2

14 day badge for The Clean Energy Project - Phase 2

45 day badge for Outsmart Ebola Together

45 day badge for FightAIDS@Home - Phase 2

180 day badge for OpenPandemics - COVID-19


Can't Register

My daughter has installed the latest software on her new computer, but she is unable to get it going. After the install, she filled out the registration screen and hit the "Login" button, but gets the error "Error in contacting or registering with the Grid Server. Please try again later." She tried a number of times yesterday, but got that error each time.

When she booted up this morning, she got the registration screen again, but is still getting the error. We have tried different member names and grid agent names, but still get the error. I have checked firewall settings and network connectivity and everything should be fine.

What else could be causing this?

[Jan 1, 2007 5:12:00 PM]

davidhobbs
Senior Cruncher
England
Joined: Dec 30, 2004
Post Count: 151
Status: Offline
Project Badges:

20 year badge for Human Proteome Folding

10 year badge for Human Proteome Folding - Phase 2

2 year badge for Help Cure Muscular Dystrophy

2 year badge for Discovering Dengue Drugs - Together

1 year badge for Nutritious Rice for the World

14 day badge for The Clean Energy Project

90 day badge for Influenza Antiviral Drug Search

1 year badge for Help Cure Muscular Dystrophy - Phase 2

2 year badge for The Clean Energy Project - Phase 2

180 day badge for Computing for Clean Water

1 year badge for Drug Search for Leishmaniasis

1 year badge for GO Fight Against Malaria

14 day badge for Computing for Sustainable Water

50 year badge for Mapping Cancer Markers

1 year badge for Uncovering Genome Mysteries

2 year badge for Outsmart Ebola Together

2 year badge for FightAIDS@Home - Phase 2

5 year badge for Microbiome Immunity Project

2 year badge for Africa Rainfall Project

2 year badge for OpenPandemics - COVID-19


Re: Can't Register

There is a problem,

See Rick Alther's announcement in the Known Issues forum. This is always a good place to start if there seems to be a general website problem. It sounds as if it may take a little while to resolve.

Don't give up though - you can be confident it will be fixed.

David.

[Jan 1, 2007 5:18:50 PM]

john@schneider.name
Cruncher
USA
Joined: Oct 8, 2005
Post Count: 11
Status: Offline
Project Badges:


Re: Can't Register

Thanks for the info. I saw that message, but the error mentioned there is different from what we are getting. Our's doesn't mention anything about licensing.

We'll keep trying!

Thanks

[Jan 1, 2007 5:28:49 PM]

Sekerob
Ace Cruncher
Joined: Jul 24, 2005
Post Count: 20043
Status: Offline


Re: Can't Register

If it's not the licensing issue reported by various and posted about in the known issues, it may well be another thing like the security software. Suggest to re-register when that is switched off.

Given that the licensing issue is bound to be encountered even if other problems are resolved, suggest to either wait for the all clear on the UD agent or try installing the BOINC agent. Also because 'your daughters new computer' is likely dual core it is able to run twice as many work units.

----------------------------------------

WCG

Global & Research > Make Proposal Help: Start Here!
Please help to make the Forums an enjoyable experience for All!

[Jan 1, 2007 5:44:49 PM]

Former Member
Cruncher
Joined: May 22, 2018
Post Count: 0
Status: Offline


Re: Can't Register

Thanks to davidhobbs and Sekerob for the quick replies!

I just tried signing in here with my daughter's member name, and it did already exist. She then remembered signing up for WCG about a year ago and even rembered the password. We checked the "existing member" check box on the registration screen and are now getting the licensing issue.

She will continue to try and register.

Thanks again, and Happy New Year!

[Jan 1, 2007 7:46:39 PM]