Weird things happening...

[RCheesley]

Hi all,

Initially I was having problems with the email sending function - it said that the IDnR module wasn't present, but then when I tried to run the check to see if they are installed, I got a permissions error saying I didn't have permission to access the module when logged into the back end as administrator.

Now I'm getting more weirdness. I can create the PDF files ok, this is working, but then when I try to email them, a) it gives receipt rather than Invoice as an attachment, alongside delivery note, and b) it throws an error when trying to email!

Ultimately I would like the invoice to be automatically emailed to the client once the warehouse updates the order to "shipped" - is this possible?

Anyone got any experience with troubleshooting the email feature, as I'm not really a coder so not sure where to start really! May have to uninstall the entire thing and start again which I'm not too keen on doing really

Go live date is 1st September so getting a bit close for comfort right now!

Ruth

[Jan]

Ultimately I would like the invoice to be automatically emailed to the client once the warehouse updates the order to "shipped" - is this possible?

No, there is no such option

The standard way for sending email with e.g. invoice:

invoice1.png

you will create e.g. invoice and if you click on the email button, the form for sending e-mail will be displayed in the popup... under the textarea there are atachments which can be sent, in case invoice:

- invoice
- delivery note

invoice2.png

in case receipt:
- receipt
- delivery note

Jan

[RCheesley]

I understand that this is the way it happens, my client is a bit concerned that if they start getting large volumes ordered, this is very time consuming.

Obviously they need to log in to enter the number shipped and whatnot, but once this is entered and the item is shipped, they have asked whether the invoice could be sent automatically. Any ideas if this is remotely possible with your current system?

Ruth

[Jan]

I know that some users here in the forum have implemented such solution (after changing the status, the email was sent) but I didn't get some solution and it is a long time ago , try to search this forum, maybe you find some information about this...

But with this solution it is not possible and I don't know how to do some solution. becuase how to do some automatically creation when you should decide if you create invoice or receipt and when you should add other information too (days for payment, %, ...)


Jan

[RCheesley]

Jan,

I don't need to add any other information - while I use the term invoice, it's technically a receipt, as the person buying the goods will be paying in full at the time of checkout. There will not be any other system, so for the purposes of this client I would just need to send out Details of the order, invoice number, order number, what was purchased, what was despatched, and the total amount payable.

Does this make sense?

Initially I may be able to get away with using a manual creation but ultimately I would like it that as soon as the status is updated to "shipped", the PDF is fired off to the client (and if poss, a delivery note to the warehouse, but this could be grabbed and printed manually I guess)

Ruth

[Jan]

Yes it make sense but I think for this you need some extra solution

[niels77]

Hi Jan,

I'm looking for the same solution. Still one of VM's biggest flaws is the number of clicks it takes te get an order processed.
Sending invoice/receipt upon 'status changed' would be an big step ahead in the automatisation of the process.
If you'd encounter any solution, please inform me. I'll look out for you too

niels@combo.be

[Jan]

Hi, I want to look at it, so it will be automatically send but I have on my list cca 1200 feature requests and cca 200 - 300 questions per day so I don't know when I find time for doing such solution (in fact all my freetime I spend with answering the questions so no there is no time for developing new features )

Jan