Preview causes firefox crash

[Drahomir]

Hi,

when I use the preview button next to the .pdf file, everything works ok, but only until I press the "x" button and try to escape the preview.
Suddenly firefox crashes. I have the newest version of firefox and there isn`t any problem in IE.
Have you seen any similar problem yet?

[Jan]

Hmmm, can I see the site where this occurs?

[chilie]

I encountered the same problem. I came on this forum to see if I was the only person having this problem. I'm running Firefox 3.6.11. When I uploaded a preview version of the pdf (which was basically the same file just listed in the preview section) I could preview the file, but when I would close the window, the screen would still stay dark and Firefox would crash. I have just been tinkering with Phoca Downloads so I haven't tried to see if it occurs with other file formats. I originally installed Phoca Downloads for the purpose of posting PDF files for my clients.

[Jan]

Hi, seems like there is some bug in Firefox, I am trying to test it with chrome, ie, safari, opera and get no such problem, seems like some conflict between - Browser, PDF plugin for browser, (maybe modal box)

[chilie]

Right now I just have this PDF file as a "test" for me to set up the system. I'm setting up the system so just my clients will be able to view their specific file.

I can make a fake client file that you could test publicly if you'd like. Have you been able to reproduce the crash at least with firefox?

I am open to helping you in anyway I can.

[Jan]

Hi, yes, I get the same problem with firefox but it is not a problem of pdf document itself, this is a problem of browser x pdf plugin x (maybe OS) x (maybe modal box)

Jan

[chilie]

Well I'm glad you are able to at least reproduce the error. This means I'm not doing something wrong

If I can be of any further help, please let me know.

[Jan]

Ok, but for now I think we can only send this kind of error to mozilla developers (maybe they will know something more)

[Drahomir]

Thank you for testing the issue Jan. As you cas see, it is too big problem, that causes very annoying crash. In this case, the preview is unusable. I hope that firefox developers will find a solution.

Thank you.

[Jan]

I hope too.