download fails for large files

[Raffael]

Hi,

I have the problem that downloads of larger files fails always after a certain download time period of about 8 minutes.

On "faster" broadband connections all downloads, which terminate before about 8 minutes, are running well.
On "slower" connections all downloads which needs more than these 8 minutes fail.
The problem seems independent of files size an depends only of the passed download time.

By testing download of these "larger" files directly via file link (i.e. http//:xxxxxxxxxxxxxx\phocadownload\xxxxx.xxxx) there is no problem at all!

I wondered if there is any time limit downloading via Phoca?

[Jan]

Hi, no, Phoca Download does not set any limits. When it comes to download then the communication goes between server and the user's browser, so I think, maybe on the server, there is some limit for downloads. If possible, try to ask your webhosting provider

Jan

[Raffael]

Hello Jan,

thanks for your reply. I did already contact the provider. The answer was the same: no limit!
But what I do not understand: What's the difference between:
- putting the link to the file directly to the browser - download never fails ...
- Phcoa establishes the communication between server/browser for this file - at the end I got the same link which fails as mentioned above)

I'll contact the provider once more...

[Jan]

Hi, you can check the headers which will be set when downloading, see:
administrator\components\com_phocadownload\libraries\phocadownload\download\download.php

There the headers which are set as response from the server, are set, so you can ask your provider, if there is something not in conflict, etc.

Jan