Information

[mrozwood]

Please start emailing when an order ships. This is the only company that doesn't do that. I depend on that to know when and where the box will be arriving.

[Sandi0805]

I get emails with a tracking number when my orders ship.  Not sure why you aren't getting them.  

[Charleneanne]

Yes I get an email when an order ships from ACOT. Maybe yours goes into your junk email and you don’t see it

[emmapaige]

I also always get an email when my ACOT order ships. Also I get an email when I place my order.

[Deanna13]

I also always get an email when my ACOT order ships. Also I get an email when I place my order.

Same here! 

[CarrieG]

I also always get an email when my ACOT order ships. Also I get an email when I place my order.

ditto

[MTCanuk]

I always get am email when my order ships!

[sdwhru]

I always get an email, too.  

[blbabe1234]

I too always get an email when it ships

[mrozwood]

I always get 1 when I order. I'll start checking my spam folder for when they ship. Thanks for the suggestion.

[pawprints]

I also always get an email when my ACOT order ships. Also I get an email when I place my order.

Same here.

[VickiR]

Yep, me too!  Maybe check your SPAM...add the ACOT address to your contacts and hopefully that will work!

[VickiR]

Please start emailing when an order ships. This is the only company that doesn't do that. I depend on that to know when and where the box will be arriving.

I've been ordering from ACOT for years and always get a "your order has shipped" notice along with tracking info.  Does it go to your SPAM mail?

[joannie]

Please start emailing when an order ships. This is the only company that doesn't do that. I depend on that to know when and where the box will be arriving.

Melanie, There are email settings in your ACOT "My Account". I guess you can double check to see if all your "notifications" are checked!