screenshot of no graphics, now 15.7% complete. also, there are no moving dots after the words "IDENTIFYING CLUSTERS" that would indicate it is identifying anything:

let me just say one thing to the techs, i don't really care about graphics

if i knew the problem was being solved, by just seeing a progress bar, i would be quite happy even with no graphics whatever. obviously to me, the only issue is "is the work unit
being processed"?

however i am under the impression, from HPF-2 problems, that if there are no graphics then there is no real work being processed either.

yes i see what you mean. however, in the first example above there is no apparent identification going on (no moving dots), and no graphics ever, even
when the work unit was 15% complete already.

it is now 54% complete after 3 hours 37 minutes, same message, same lack of graphics.

Off the top of my head, it sounds like the graphics code got into a strange state. A quick way to test this is to go to another screen on the UD agent and then switch back to the graphics screen. The graphics DLL is loaded only when the graphics are being displayed and is unloaded when not. Thus, each time you switch from any non-graphic UD panel to the graphics panel, the graphics reinitialize themselves.

It does sound like the WU was progressing normally but there is perhaps a bug in the graphics initialization code. While bugs in the graphics code have no effect on the WU, bugs in the app that generate data for the graphics could indicate a problem, but I don't think that's the case. I'll take a look at it.

For future reference, when you report a problem like this, could you please provide your device ID so we can track down the WU in case we need to try and replicate it.

Thanks,