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Baywhale
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Re: Extended support for groups of 'unsophisticated' computer users

Thanks again, guys.

Personally as soon as I read about it I was really impressed with the idea of using Instant Messenger for helping someone with a computer problem – but for computer-phobes such as my potential recruits it would just be an extra level of technology to get their head around. However, it's good to know the possibility is there – thanks, retep57.

I've done a search on the term 'Community Adviser' and I see they have a very specific role within the Forums. Their most important role seems to be: "Provide guidance and answer questions to the World Community Grid members at large". What I'm looking for is someone to give advice about WCG to people who aren't yet members and won't be using the Forums. The ability of such a person to advise on the work of WCG is as important as Community Advisers helping existing members, perhaps more so as this role offers far more scope for increasing the size of the grid.

If a non-Community Adviser wants to volunteer for the role I'd like to nominate that member to the CA team. I don't see any reason for calling such a person anything other than a Community Adviser like any other, but if a separate title is needed how about the title 'New Member Adviser'? The only difference in qualifications needed is an awareness that the easily solved problems of ordinary computer users are at least as important to the grid as the technical conundrums offered by computer whizzkids.

Ideally I would like to be able to say something like: "We now have 'Bob' in our (photography) group, he's a New Member Adviser from WCG, he's been a volunteer on their forum for the last year to help existing members and now he'd like to help us with any questions we might have about joining the grid. He's had a long career in computing but he's able to advise people who haven't.'"

Please let me know your thoughts here and I'll bring the thread to the attention of the support team.
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[Edit 1 times, last edit by Baywhale at May 4, 2006 9:48:42 PM]
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Re: Extended support for groups of 'unsophisticated' computer users

Baywhale,

I commend you for your good work in recruiting new members. Crunchers are special just because they crunch but those who crunch and take the time to recruit are extra special.

However, there is something that just isn't adding up for me. You seem to be saying you have prospects who are able to negotiate their way around your forum but they do not have the ability to negotiate their way around the WCG forums. Odd.

One of the facts of life on the net is that to participate in the community you need to get involved in various forums if not as an active poster then at least as a reader. If you hold your breath waiting for somebody to feed it to you on a spoon then you'll die either of starvation or lack of oxygen.

There are prerequisites for any activity in life. I submit to you that one of the prerequisites for being a cruncher is having the ability and the time to download the software and keep it running (which is not hard) or, failing that, being able to come to these forums or read an FAQ or contact the WCG support team directly. If that's not good enough for your prospects then I further submit to you that they just don't have the prerequisite skills and/or attitude at this time. I am certain that if they work at it they can develop those skills and attitudes. I am also certain that you will be uncommonly lucky to find an advisor here who will go to your forum and spoonfeed it to them. Nevertheless, good luck in all your endeavors.

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retsof
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Re: Extended support for groups of 'unsophisticated' computer users

However, there is something that just isn't adding up for me. You seem to be saying you have prospects who are able to negotiate their way around your forum but they do not have the ability to negotiate their way around the WCG forums. Odd.
I was wondering the same thing. We have thousands of teams. The advisors are concentrating their efforts here, and we even get annoyed if there is more than one thread talking about the same problem. I have small forums on my own website discussing precancelled postage stamps and fruit and vegetable stickers. Should I answer grid computing membership concerns there? Hmmm. That's an idea. Each advisor should have his/her own forum to answer questions...only questions to that advisor though. You would need to check ALL advisor forums to see whether any of their answers are added. We don't have threads. We have multi-forum answers to the same question. Maybe not. In addition to my own lovable vultures, I see teams on homebrewed beer, coconauts and all kinds of stuff. That's ten thousand five hundred sixty eight teams to date and less than ten advisors, stretched thin just looking around here. Some of us even have other lives. Yes, I know something about f-stops and light meters myself, but don't talk about grid computing on those kinds of places. It's off topic.

This is the place for grid computing discussions. Right here --- in the appropriate thread for each discussion.
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[Edit 5 times, last edit by retsof at May 7, 2006 3:37:07 PM]
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Baywhale
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Re: Extended support for groups of 'unsophisticated' computer users

Thanks, Dagorath and Retsof. I think I can deal with all those points.

The photography forum is simple, there are no features for people to 'negotiate' their way around. All the forum normally consists of is exchanging comments on each other's pictures (it's not a place for technical discussions or issues). So it's basically just an opportunity for human beings to interact socially. It's even more simple for the people using it because for most of them it's part of their daily life, like a conversation about the weather over the garden fence. No doubt the WCG forum serves social needs also but for people discussing different and more specialised interests.

There was a day when the only reason people owned a computer was because they were fascinated by computing; that concept is a 20th century relic. To most people a computer is a tool; they're no more interested in discussing how it works than their washing machine. So for most people this forum is of no interest whatsoever and they'll only be coming here if they have to.

The only possible motivation to come here would be to help charity. The (main) problem WCG faces is the well-known one of getting people to contribute to charity – this process has to be as painless as possible or they simply won't join up. I am suggesting that the majority of computer users do not consider themselves knowledgeable enough to think joining WCG will be painless. They expect it to be a hassle. No doubt they would find their way through the system as it stands 'if their life depended upon it' but as it is just for charity it's easier to simply not join.

***

The only prerequisite for being a cruncher is the ability to download the software onto your computer. There is no other. The ability to research information in a forum is as irrelevant as a knowledge of how the medical data is actually used. WCG doesn't need people with computer expertise, it needs people with computers – it so happens that the way information is currently being provided it is only going to be accessed by the people with expertise.

I would agree that it takes only a little expertise to negotiate your way around the help pages and this forum, but I suspect that the people attracted here have rather a lot of expertise. This forum is a great way to give information to a small section of the population – but WCG should not be marketed to only people interested in discussing computing problems, because the actual activity to be marketed is merely crunching numbers with a simple software download that anyone could use. This forum is not reaching anyone.

***

The people in my group have the simple concerns that anyone could expect to have – how safe will this be for my computer, what impact will it have on performance and so on. They don't know anyone with any experience of this programme – I've only been a member of WCG for a few weeks; in fact one person is currently contacting some friends using the SETI software to get their opinion on whether that is safe.

It's clear that what's needed in my group is a reassuring 'presence'. People aren't going to contact the Support team to ask 'Is it safe?'; they simply won't bother to join – and if they did contact the Support team with such questions it would just clog up the system.

In case it's not clear, the group I've set up exists solely for people interested in WCG. People have joined this group on the basis of the information I've given them but I need to ask for the help of an 'adviser' to answer any doubts that I can't quell.

I would like to add that it is a small test group – I've only invited a select few. It was clear from the start that people really like the concept so when I open invitations to the photography forum at large the group will grow considerably, even without the help of an adviser. But until someone is available to come and offer reassurance the ratio between the photography group and the WCG team will not rise.
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[Edit 1 times, last edit by Baywhale at May 7, 2006 3:38:50 PM]
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Re: Extended support for groups of 'unsophisticated' computer users

You are quite right, retsof.

Frequently, UF members ask for help on UF. That's fine; I do what I can, or direct them here if I fail. But it gets really confusing!

I do my best to transfer any resolved issues back here, so that everyone can benefit.
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retsof
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Re: Extended support for groups of 'unsophisticated' computer users

It's clear that what's needed in my group is a reassuring 'presence'. People aren't going to contact the Support team to ask 'Is it safe?'; they simply won't bother to join – and if they did contact the Support team with such questions it would just clog up the system.
After millions of workunits being sent on secure sockets with encrypted text, NO viruses have ever been encountered on either here or the similar grid.org systems in over six years of intense effort. Your computers are much more unsafe by doing ANYTHING else. For that and other reasons, some even have dedicated crunchers that do nothing but run the grid. It's all of that other computing that is unsafe, not the background crunching.
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Baywhale
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Re: Extended support for groups of 'unsophisticated' computer users

Thanks, Retsof! But I've already given people the facts (though I wouldn't know where to find those particular statistics) but the point is that coming from me it carries no weight at all – and however brilliantly and quickly you can repond to the question no one is going to come here to read your answer.

I do indeed very strongly suggest that you should be promoting WCG on your other websites (especially if you can form people into a separate group). If anyone is even capable of asking a technical question they can be sent here but you'll find that most people do not have enough knowledge of computers to even come up with a technical question. The only concerns you would be asked by stamp collectors would be of the same old 'Is it safe?' variety. So there's no danger of important threads overlapping.

I'm sure that within each team there is one person who knows most about WCG – but I've only been a member for a couple of weeks so I need someone to join me.
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Re: Extended support for groups of 'unsophisticated' computer users

You could always merge with an existing team, if you don't feel you have the resources alone. You're always welcome at User Friendly!
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Baywhale
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Re: Extended support for groups of 'unsophisticated' computer users

Thanks, D, something to think about there. The idea of 'merging with another team' is interesting, thank you for coming up with practical solutions.

I think this team is likely to become very large so it would be more a case of your team merging with us! Really! The net result would be the same – I need someone knowledgeable to come to another website to deal with basic concerns (otherwise it won't become particularly large).

The 'marketing concept' of the Amazing Secret Angels involves a strong group identity – the only way that concept could work is if the current identity of any team joining us would disappear. It seems unlikely that any existing team will agree to that.

I think the only way forward is for a knowledgeable WCG volunteer to join our photography group. Automatically I would give them Joint Admin status of that group. I'm not sure what would happen on WCG – is there a facility for adding their name alongside mine as Captain?
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Re: Extended support for groups of 'unsophisticated' computer users

Baywhale, I had a look at your forum, and to be frank you're doing just fine by yourself.
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