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Help with Connection Problems

Help, It has been three days since my last WU actualy was downloaded, It keeps trying, getting it very slowly for a while and then timeing out. Then after it times out it starts over from scratch. This is nuts it's a 3mb file and I had no problems untill 3 days ago, then suddenly they stoped d/l. I have run speed test to see if it was me and it's not I'm connected atm at 2800kbps downstream, 3meg files should be done in about 15 second or less, not 3 days. I have checked all settings, even made an exception in windows firewall and still no change. If this was my first WU i would assume that I had something configured wrong but I have done 5 already before this problem started, oh and if it wasn't for the problem would have 10 wu's done by now most likely. (get about 1.8 per day between my two comps)

Help please. If I still haven't gotten one by tomorrow I'm uninstaling and giving up!
[Nov 27, 2004 4:15:20 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Help with Connection Problems

ok well did some searching, it looks like 129.33.82.49 which is an IBM registered IP is trying to come in on a blocked UDP port, I have ports 114, and 80 open for world comunity grid but I am not going to nor should I need to open any UDP ports for this. If this is the problem then you need to either change the server settings or count me out.

Saturday, November 27, 2004 12:07:55 PM Unrecognized access from 129.33.82.49:41801 to UDP port 33457
Saturday, November 27, 2004 12:07:56 PM Unrecognized access from 129.33.82.49:41801 to UDP port 33458

this is about the time that WCG started it's most recent attempt to update. Guessing 129.33.82.49 is WCG but why is it trying to come in on a UDP port?
[Nov 27, 2004 5:19:43 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Help with Connection Problems

Well thanks everyone, after 3 days of trying. Opening god knows how many ports on my router disabiling software firewalls. Several requests for asistance on forums, reading every thread in fourms regarding connection problems, uninstalling and reinstalling 4 time, uninstaling cleaning registry and signing up with a new account. I still can not maintain a connection that is fast enough to get a WU. so for my 3 active days I managed to get 5 WU's done your welcome for that.

When you guys decide to take this seriously let me know I will be glad to help out. Until then I'm done screwing around.
[Nov 28, 2004 12:52:50 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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cool Re: Help with Connection Problems

A good try, TaoWarrior. In a few months, i hope we will have a well organized community with some step-by-step problem solving FAQs, but right now we are still finding out what all the problems are. Please drop by occasionally and look at the FAQs, to see if we have finally identified and solved a problem like yours. Best wishes and thanks for trying!!
[Nov 28, 2004 1:00:12 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Alther
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Re: Help with Connection Problems

ok well did some searching, it looks like 129.33.82.49 which is an IBM registered IP is trying to come in on a blocked UDP port, I have ports 114, and 80 open for world comunity grid but I am not going to nor should I need to open any UDP ports for this. If this is the problem then you need to either change the server settings or count me out.

Saturday, November 27, 2004 12:07:55 PM Unrecognized access from 129.33.82.49:41801 to UDP port 33457
Saturday, November 27, 2004 12:07:56 PM Unrecognized access from 129.33.82.49:41801 to UDP port 33458

this is about the time that WCG started it's most recent attempt to update. Guessing 129.33.82.49 is WCG but why is it trying to come in on a UDP port?

See this thread regarding this "port scan":
http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=696

First review this page on Network Settings

Second, you shouldn't need to touch your firewall, unless you have to authorize specific applicaitons access to the Internet. For the most part, if you can surf the web, the agent should work. This is indicated by the fact that you said you start receiving some data but then it ends, so you are at least connecting.

Finally, I'm not sure why you're not getting data. Work units aren't 3MB in size, so maybe the agent is trying to download the updated application. You can surf the web, so I understand why you would think the problem is at our end, but I know my machines and thousands of others have downloaded this update and work units in the past several days with no delay. Based on this, I don't see a problem at our end. The only thing I can think of is that the partition that you installed the Agent in is full.

I'm sorry I can't help you more. Is there any other information you can provide? How far does the download get? Does it always end at the same byte count? Does it complete the download then fail afterwards somehow? What does the agent do before and after?
----------------------------------------
Rick Alther
Former World Community Grid Developer
[Nov 28, 2004 6:03:40 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Help with Connection Problems

Alther,

Ok it would connect and download to varrious points. The farthest I got was around 200000 bytes, the least was around 68000. After it worked at trying to download for around an hour it would give me the error which I honestly don't remember exactly, but eneded with ... backing off. Then it would try and get it again for a while and do the same thing. This actualy confused me for a bit because I wasn't watching all that closely and did not see the error and restart for about the first day of trouble. As of now it's is uninstalled until I hear a resolution. As you said I will continue to check forums and FAQ for answers if I see one you can count on me comeing back.

In the mean time and I only mention it because it might help, I went to grid.org and have had no connection problems which since you both use UD kinda suprised me I was expecting to have the same issues.
[Nov 28, 2004 9:30:38 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Help with Connection Problems

Additional Update.

I did not uninstall WCG on my laptop and as soon as I got to work It imediatly connected and is alreadey working.

So it is my router at home but I'll be darned if I know what.
[Nov 29, 2004 1:52:20 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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cool Re: Help with Connection Problems

Good to hear from you, TaoWarrior.

Now we are getting somewhere. Could you post the exact model of router, firmware, etc. sometime when you are home? I have been wondering about this one. I am certain that you are not going to be the last with this sort of connection problem.
[Nov 29, 2004 5:25:47 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Help with Connection Problems

TaoWarrior --

I am not sure if you have seen the "unable to connect" message from this thread. If you are seeing that, perhaps you have the Storage in your device profile set too high. That was a problem on one of my systems. I had it set to 10 GB. After reducing that to 5 GB, the system completed a download and started to work. To check to see what you have it set to, click the Storage button on the WCG Agent window on your system. If it reports something around 10 GB (I don't know why, but it always reports slightly under what it is set for), then you might try to set it down some. Go to the Member Area page and you will see "Device Manager" in the list at the left. Click that and you should see your systems listed and the profile they are using. I am going to guess that the profiles are all named DEFAULT as they are on mine. Anyway, click one of the profiles. In the page that is returned, the second line indicates the Hard Drive Space to Allocate. If you presently have 10 GB selected. Click open the pull-down and you can change the value to any value from 10 MB up to 10 GB. I have my systems set for 5 GB (there were posts earlier in the support forums indicating people were having trouble connecting when they assigned 10 GB and I had that problem on one of my systems until I reduced it to 5 GB). After you have made the change, click the save button at the bottom. After you have made this change, your local systems will not show the new value until the next time they return a work unit and get the next one. Hope this helps.

-- Dave Bell
[Nov 29, 2004 9:43:47 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Help with Connection Problems

Dave,

I have mine set to 2GB, with 15GB avalible on one machine and about 40GB avalible on this machine. The reason that it lists a smaller size than what you set it too is because when you set it to 10GB it's really setting it for 10,000,000 bytes which is not true 10GB, in reality 10GB = 10,320,000 bytes, or there abouts.

Forgot to look at router last night will rember to do that tonight ... hopefuly and post it. I do remember that it is an SMC router other than that I don't remember off the top of my head.

The wirelesss access point I connect to here at work is a D-Link access point going through a Cisco router. And no I'm not buying a Cisco router for home tongue
[Nov 30, 2004 7:36:23 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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