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World Community Grid Forums
Category: Retired Forums
Forum: UD Windows Agent Support [Read Only]
Thread: No protein display; no error message |
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Thread Status: Active Total posts in this thread: 4
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Gordonlh
Cruncher Joined: Jan 10, 2005 Post Count: 2 Status: Offline Project Badges: 
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I have two cpu's working on the project. One (the newest and fastest) completes projects just fine but never shows a display and never shows an error message. When the screen saver is active, all I see is "World Community Grid" floating around on the screen. The other cpu shows the protein. Was ist los, por favor? Merci.
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hello Gordonlh,
That sounds familiar. A long time ago something was wrong on one member's computer, and they got a screen saver that only showed the WCG icon floating around, since the application was not running to supply a display. I cannot remember the details. Does your newest computer have DEP enabled, blocking UD.exe? Does Task Monitor show everything running? Could you describe your system and the security software on it? If you check Device Statistics in 'My Grid' on the website, are both computers returning results? mycrofth |
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Gordonlh
Cruncher Joined: Jan 10, 2005 Post Count: 2 Status: Offline Project Badges:
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Hello Gordonlh, That sounds familiar. A long time ago something was wrong on one member's computer, and they got a screen saver that only showed the WCG icon floating around, since the application was not running to supply a display. I cannot remember the details. Does your newest computer have DEP enabled, blocking UD.exe? Does Task Monitor show everything running? Could you describe your system and the security software on it? If you check Device Statistics in 'My Grid' on the website, are both computers returning results? mycrofth - "My Grid" indicates results have been regularly returned, including today (11/30). - Don't know about DEP (how does one know?), tho serv pack 2 is running. - Norton is only security other than router. Windows Firewall is off. Norton says WCG is 'permitted' in all directions. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hello Gordonlh,
I want to be sure that both computers are returning results normally. If you select 'My Grid', then 'Device Manager' and then select 'Device Statistics', you should see a page giving the 'Statistics last updated' time in UTC. Below that you should see both of your computers with a 'Last Result Returned' time (before the statistics update time) and a total 'Results Returned' number. How does the computer with the screen saver problem compare with the other computer?  Looking through the website, I see that I have not been pointing you to posts that Viktors has made in this area in 'Known Issues'. So here they are: Anomalous Screen Saver Mode Behavior of the Grid Agent http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=3082 Agent communicates with server frequently http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=1883 Another reason for a paused agent http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=1297 Also see: Problems with Anti-Virus and Firewall Programs http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=1804 Useful Utilities http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=2490 Please tell us what is happening. mycrofth |
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