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World Community Grid Forums
Category: Support
Forum: BOINC Agent Support
Thread: Server Outage |
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Thread Status: Active Total posts in this thread: 25
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges: 
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The server hosting the BOINC database has gone offline. We are working with the datacenter team to find out what happened. Once we have confirmation that the system is completely down and thus does not have our database SAN storage mounted, we will be able to failover the database to another server and resume normal activities.
----------------------------------------However, until we are able to confirm that, BOINC clients will be unable to contact the scheduler to report completed work or fetch new work. We apologize for the disruption. - Kevin [Edit 1 times, last edit by knreed at Apr 30, 2020 3:21:03 PM] |
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Falconet
Master Cruncher Portugal Joined: Mar 9, 2009 Post Count: 3315 Status: Offline Project Badges: 
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Good luck
---------------------------------------- - AMD Ryzen 5 1600AF 6C/12T 3.2 GHz - 85W - AMD Ryzen 5 2500U 4C/8T 2.0 GHz - 28W - AMD Ryzen 7 7730U 8C/16T 3.0 GHz |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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The server is up and the database is going through crash recovery. Hopefully we will be back online in a few.
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Warped@RSA
Senior Cruncher South Africa Joined: Jan 15, 2006 Post Count: 440 Status: Offline Project Badges: 
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Thanks Kevin
----------------------------------------Normal service has been resumed.
Dave
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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Yes - we have restored normal service. Thanks everyone for your patience!
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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We found the root cause. There is a bad memory module on the server. We are failing over to our other server now so that the memory module can be replaced.
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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Failover complete. Things are operating normally again. We will stay on this server until the bad memory module(s) are replaced.
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KerSamson
Master Cruncher Switzerland Joined: Jan 29, 2007 Post Count: 1684 Status: Offline Project Badges: 
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Thank you Kevin for the up-dated information.
----------------------------------------Looking on such issues, I always astonished when I listen colleagues mentioning that the today reality of IT infrastructure is "Infrastructure as a Code" and consequently IT infrastructure hardware is not any more a topic ! Nevertheless without healthy hardware, there is no infrastructure, even as a code  Cheers, Yves |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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We are starting the process of moving the BOINC database back to its original server. There will be a short period of time when client cannot report results or fetch new work.
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