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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Website Database Outage |
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Thread Status: Active Total posts in this thread: 23
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges: 
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We experienced a 2 hour outage due to an unexpected issue with out database. The database is in a correct state now and full access to the website is available again.
We are still investigating the root cause. We know that we need to run the stats but I want to investigate a little more before I do that. We apologize for the inconvenience. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Thanks for the heads up, saves me chasing round here looking for why points don’t look correct.
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cjslman
Master Cruncher Mexico Joined: Nov 23, 2004 Post Count: 2082 Status: Offline Project Badges: 
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Ah, ok... I saw that there was maintenance going on, but since it came back up, the stats haven't updated. Thanks for the heads up on that. Saves me having to report it. Good luck on investigating the root cause.
----------------------------------------CJSL Crunching like there's no tomorrow... |
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 2173 Status: Offline Project Badges: 
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We experienced a 2 hour outage due to an unexpected issue with out database. The database is in a correct state now and full access to the website is available again. Thanks for the info! We are still investigating the root cause. We know that we need to run the stats but I want to investigate a little more before I do that. We apologize for the inconvenience. Just got home today and noticed that the stats on BONICstats page in fact had updated, but not on the WCG web site. Let's hope it's just a one off issue and that you find the cause soon, Ralf |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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Ok - we have it figured out. I've started the stats and they will be done in an hour or so. I'm heading off to bed so I'll check that they finished correctly in the morning. Thanks for everyone's patience!
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 2173 Status: Offline Project Badges:
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Ok - we have it figured out. I've started the stats and they will be done in an hour or so. I'm heading off to bed so I'll check that they finished correctly in the morning. Thanks for everyone's patience! Thanks again, though I am not sure if the stats are actually correct, it still seems to be missing something...  |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Ok - we have it figured out. I've started the stats and they will be done in an hour or so. I'm heading off to bed so I'll check that they finished correctly in the morning. Thanks for everyone's patience! Thanks again, though I am not sure if the stats are actually correct, it still seems to be missing something... Indeed, like over half of yesterday, it'll get sorted though, always does. |
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keithhenry
Ace Cruncher Senile old farts of the world ....uh.....uh..... nevermind Joined: Nov 18, 2004 Post Count: 18667 Status: Offline Project Badges:
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Yep, Kevin has more work in the morning. Stats clearly didn't pick up all the data for the day.
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keithhenry
Ace Cruncher Senile old farts of the world ....uh.....uh..... nevermind Joined: Nov 18, 2004 Post Count: 18667 Status: Offline Project Badges:
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Hopefully, Kevin will be checking on things soon. Clearly, yesterday is wrong and I am not 100% sure today's half day is right either.
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TPCBF
Master Cruncher USA Joined: Jan 2, 2011 Post Count: 2173 Status: Offline Project Badges:
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Hopefully, Kevin will be checking on things soon. Clearly, yesterday is wrong and I am not 100% sure today's half day is right either. Yes, it seems that even since the last fix, two quarter day updates are missing. The first one seemed to have made it to the exported stats (to BOINCstats etc), but it seems to be short on the one this morning...Ralf |
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