Well, including this, we've now got 4 (yes, four) threads reporting that there's an issue with the Stats update.

EDIT: After reading this, if anyone wants to respond, let's do that in this thread --> https://www.worldcommunitygrid.org/forums/wcg/viewthread_thread,40344
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First off, my apologies if this is redundant as this first point was mentioned in one of these four threads:

Topic: Stats not completing properly
Link: https://www.worldcommunitygrid.org/forums/wcg/viewthread_thread,40343
Forum: Suggestions / Feedback

Topic: My Contribution History update seems to be incorrect
Link: https://www.worldcommunitygrid.org/forums/wcg/viewthread_thread,40346
Forum: Microbiome Immunity Project

Topic: problem with daily update?
Link: https://www.worldcommunitygrid.org/forums/wcg/viewthread_thread,40344
Forum: Website Support

Topic: Oct 7, 2107 results not complete
Link: https://www.worldcommunitygrid.org/forums/wcg/viewthread_thread,40347
Forum: Website Support

All four are about the same issue - the end of day statistics not updating correctly last night (for 07 October 2017). This is an issue that the admins will have to correct. It may be the case that tonight's end of day statistics update might correct all of the latest numbers, cumulatively speaking (speculation on my part). If that happens, there is not much of a point of the admins doing anything about this latest instance of this problem. The totals for the 7th will be off but the 8th would be higher than usual. It seems that that was what would happen with the mid-day update in cases like this prior to the move to the cloud, unless the admins intervened sooner. Well, at least for user statistics. Team statistics only update in the end of day process and the admins usually intervened before the next end of day run. I am not really certain that tonight will be any better though depending on the source of the problem. The admins could have a bit of a mess on their hands in the morning. Clearly, they do not have their monitoring fully updated for the cloud move. They would usually get alerted to problems like this before the cloud move. Transitioning their monitoring alerts does not appear to have been something that was or could have been transitioned as part of the move to the cloud. For now, when problems like this happen, we are DOA until the admins find out. Many times, they do pop in to the forums and see issues like this but, technically speaking, emailing their support id is the "official" channel. Not sure how much better that is over a weekend.

It is typical that we get multiple threads across the various forums when this issue arises. In all honesty, Website Support is probably the forum best suited for them as there is clearly an issue with the website when the statistics do not update correctly. It is not always easy to spot an existing thread since a lot depends on what is used for the thread topic. To be really honest, the REAL problem is that the proper monitoring/alerts are not in place to notify the admins when problems like this occur. It leaves me a bit concerned about what other potentially far more serious problems can go unawares.

Finally, my apologies for posting this to each of the four threads but the intent is to help get everyone on the same page, so to speak.

This thread is being locked. As keithhenry posted, please keep this discussion to this thread: https://www.worldcommunitygrid.org/forums/wcg/viewpostinthread?post=551093

The dev team is aware of the issue and will post an update when they are able.

Thank you for your patience,
ErikaT