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Former Member
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Machines have double entries in the 'Device Statistics' page

Most (but not all) of my devices have double entries in the web portal - both in the 'Device Statistics' page and in the 'Device Manager' page. You can see this in this screenshot:

https://ibb.co/c9akfv

Also, the device installations on my member ID page is incorrect - it should be 5 devices, not 9:

https://ibb.co/eUx1na

Could tech support please go in and edit my device IDs so that I no longer have this doubling up of machines?
[May 31, 2017 7:20:06 AM]   Link   Report threatening or abusive post: please login first  Go to top 
SekeRob
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Re: Machines have double entries in the 'Device Statistics' page

Hover with mouse over the device name links and watch the 7 digit number show up in the status area link (firefox has it left bottom). If the numbers are the same for the various entries, there's a problem. If they're different, you made multiple installs from the same device, and you'll be stuck with that forever.

Normally the default view only shows active devices of the past 1-2 weeks, so they'll disappear after a while.
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[Edit 1 times, last edit by SekeRob* at May 31, 2017 8:15:03 AM]
[May 31, 2017 8:13:22 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: Machines have double entries in the 'Device Statistics' page

I didn't exactly make multiple installs from the same device. I uninstalled an old and buggy client and installed an updated version. Seems to me the updated version of the client should have recognised the existing machine and not created a new machine ID, thereby duplicating machine entries.
[May 31, 2017 9:17:30 AM]   Link   Report threatening or abusive post: please login first  Go to top 
SekeRob
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Re: Machines have double entries in the 'Device Statistics' page

You may argue with the management, but, a new version does not require you to Uninstaller the old. By pointing the new version to the old data directory it may have been avoidable, many succeed in doing so.

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[May 31, 2017 11:04:32 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: Machines have double entries in the 'Device Statistics' page

Well, I had to uninstall the old version, because the version I downloaded by clicking on the "Download" link on the main page of WCG was (a) an out of date version, and (b) was the 32 bit version, and I have a 64 bit system with a high core count and it was maxing out at 32 cores. I wanted to utilise the full core count of the system and to do this I had to download the client from the Berkeley BOINC site instead, and uninstall the WCG version, which as I said was out of date anyway, as well as being 32 bit and installed in a different directory. So I see this whole mess as arising directly out of policies implemented by WCG and nothing that I did "wrong".

And I'm starting to get the feeling around here that somehow I'm not really all that welcome, it's all "my fault", despite being willing at my own cost and time to donate my free CPU cycles (probably more than a million points a day when other work is not being done).
[May 31, 2017 11:38:19 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Sgt.Joe
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Re: Machines have double entries in the 'Device Statistics' page

Yes, you are welcome. We all periodically have our troubles with various issues. I have several machines which have gone through various iterations of hardware and operating systems. Good luck to you.
Cheers
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Sgt. Joe
*Minnesota Crunchers*
[May 31, 2017 1:02:22 PM]   Link   Report threatening or abusive post: please login first  Go to top 
knreed
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Re: Machines have double entries in the 'Device Statistics' page

Noetus,

You are most welcome and we are sorry that you have had troubles getting things running easily.

Just a couple of pieces of information to let you know why things are the way they are:

1) We link to a specific version of the BOINC agent because when we adopt a new version, we have run it through various forms of testing and security scans that go beyond the standard preparations done for a version of the BOINC agent. These are somewhat cumbersome processes on our side so we don't update our recommended version very often. However, we are due for an upgrade and we will be starting this work soon (after our next project launch). Your 56 core issue is definitely an example of the fact that we need to update.

2) There are a very large number of installation scenarios that the client has to handle correctly. One of them is when places like an institution like a University has a computer lab and they re-image their labs computers on a daily or weekly cycle. In these cases, the client is installed identically on all of the computer (with even the exact same contents of the data directory). Since tasks are assigned to a specific device, then if multiple computers think they are that device things then strange things can happen (including multiple computers running the same task). As a result, there are various checks made when a the software starts up and when it contacts the servers and if anything looks wrong, the system will treat the installation as a new device so that it gets its own work. These leads to multiple devices being listed in your profile, but it ensures the proper functioning of the system.

Hopefully you have made it past these startup issues and are able to participate without further issues. Welcome!
[May 31, 2017 1:32:10 PM]   Link   Report threatening or abusive post: please login first  Go to top 
ErikaT
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Re: Machines have double entries in the 'Device Statistics' page

Hello,

We have updated the FAQ about seeing what appear to be duplicate devices in your device list. We have also added an FAQ that deals with merging and deleting devices.

Thank you for your support,
ErikaT
[May 31, 2017 7:44:14 PM]   Link   Report threatening or abusive post: please login first  Go to top 
SekeRob
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Re: Machines have double entries in the 'Device Statistics' page

"and how many times the device has communicated with the server. Each time the device communicates with the server, it compares various details about the device with its record on the server in an attempt to identify if it is the same device contacting the server. If anything appears different, the system will create a new record for the device

The device contact counter an-sich does not do that, speak the counter on the server is different than the one on the client, it will initiate an abort of the tasks on the client and assign new (if requested). Better to state it's a sum of a number of checked parameters. As members have posted, even recently, WCG's checks are passed if they move certain control files across hardware, even with different OSses, to include from Windows to Linux?]

But, the reason I came back here was this snippet "(after our next project launch)". The intel community has failed to start bouncing on this outlook statement ;o)))
[Jun 2, 2017 7:12:19 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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