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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Email Team not working |
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Thread Status: Active Total posts in this thread: 7
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nickgreyden
Cruncher Joined: Mar 7, 2010 Post Count: 12 Status: Offline Project Badges: 
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Hey guys. For the past couple of days I've been trying to send out an email to my team and each time I try I get an error "The application is unavailable at this time, please try again later." Anyone know what is causing this and, if it is on WCG's side, when it will be fixed?
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nickgreyden
Cruncher Joined: Mar 7, 2010 Post Count: 12 Status: Offline Project Badges:
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More information. Some people have gotten all 8 attempts, others haven't received anything at all even though they know they are on the list to recieve emails from the team.
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges: 
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I'm taking a look at this and will update you when we know what is causing it.
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nickgreyden
Cruncher Joined: Mar 7, 2010 Post Count: 12 Status: Offline Project Badges:
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Thanks knreed
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SekeRob
Master Cruncher Joined: Jan 7, 2013 Post Count: 2741 Status: Offline |
Hey guys. For the past couple of days I've been trying to send out an email to my team and each time I try I get an error "The application is unavailable at this time, please try again later." Anyone know what is causing this and, if it is on WCG's side, when it will be fixed? It's WCG's cookie monster, in amongst [and some script blocking possibly. If you use NoScript add-on, check if the status icon is white or has a stop sign on top, then selectively approve, or do a temp.all.allowed to see if it goes away]. Also try Ctrl+F5. |
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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Please try your team email again. This should be fixed.
The issue was that one or two of your team members has an invalid email address which threw an exception. This caused the sending to break out of the loop and show the error that you saw. We are now catching that exception and logging the error, but continuing on with all valid email addresses. |
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SekeRob
Master Cruncher Joined: Jan 7, 2013 Post Count: 2741 Status: Offline |
There's 3 parts in which the problem can be sliced:
1) the "The application is unavailable at this time, please try again later." which members get to see one time or the other. 2) the email team distribution that 3) AND for years and years, members being told that their email address is not valid, when in fact it is valid [I've seen it quite a few times for my hotmail.com account]. Because it is base for my CPID since as long as I crunch, basically shrug and let it be. Go figure. |
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