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World Community Grid Forums
Category: Support
Forum: Website Support
Thread: Investigating server issues impacting volunteers |
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Thread Status: Active Total posts in this thread: 9
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jhindo
Former World Community Grid Admin Joined: Aug 25, 2009 Post Count: 250 Status: Offline Project Badges: 
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NOTICE: We are currently experiencing a server issue, which may affect uploading and downloading work units for our volunteers.
We apologize for this inconvenience, and our technical team is working to resolve the issue. Thanks to all volunteers for your patience. |
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Barnsley_Tatts
Senior Cruncher Joined: Nov 3, 2005 Post Count: 291 Status: Offline Project Badges: 
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I can now upload & report completed tasks (OET) but none to download.
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gb009761
Master Cruncher Scotland Joined: Apr 6, 2005 Post Count: 3010 Status: Offline Project Badges: 
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Is this the reason for the OET validator being switched off?
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knreed
Former World Community Grid Tech Joined: Nov 8, 2004 Post Count: 4504 Status: Offline Project Badges:
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Is this the reason for the OET validator being switched off? yes |
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges: 
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Greetings everyone,
A few days ago, we temporarily switched away from using our Content Delivery Network due to a change that was implemented designed to help with file downloads. The change broke the use of https over CDN, so we switched to have all files download directly to worldcommunitygrid.org. This has caused an increase load on the web servers, which unfortunately was running quite a bit more busy then usual. The servers hit a snag and were not able to recover from, which caused the site outage. We have moved the validators/transitioner and a few other tasks away from the web servers on to other machines to decrease the load. We are also working to get the CDN back up and running which hopefully will be soon. Also, during this time, we have updated some of our load balancer rules. Again, we apologize for the unplanned outage and hope to have everything back to normal soon. Thanks, -Uplinger |
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anhhai
Veteran Cruncher Joined: Mar 22, 2005 Post Count: 839 Status: Offline Project Badges: 
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several of my systems are saying the feeder isn't running and have run out of WUs. Others are getting WUs just fine
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges:
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anhhai,
I'm attempting to clear your scheduler requests from the backup systems and hopefully this will solve your issue. Thanks, -Uplinger |
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uplinger
Former World Community Grid Tech Joined: May 23, 2005 Post Count: 3952 Status: Offline Project Badges:
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anhhai,
I saw requests to the backup servers for scheduler request coming in. I have cleared those from the backups and have not seen any more requests in the past 5 minutes, please let me know if you are still encountering the issue. Thanks, -Uplinger |
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anhhai
Veteran Cruncher Joined: Mar 22, 2005 Post Count: 839 Status: Offline Project Badges:
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Its working now, thx Keith
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