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wplachy
Senior Cruncher
Joined: Sep 4, 2007
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[Resolved] Unable to Upload or Report Completed Tasks - HTTP Error

I have (1) task unable to report and (16) unable to upload. Problem began about 2.5 hours ago.

Log times are UTC -6 hours.

01/09/14 12:39:12 PM World Community Grid [sched_op] Starting scheduler request
01/09/14 12:39:12 PM World Community Grid Sending scheduler request: To report completed tasks.
01/09/14 12:39:12 PM World Community Grid Reporting 1 completed tasks
01/09/14 12:39:12 PM World Community Grid Requesting new tasks for CPU
01/09/14 12:39:12 PM World Community Grid [sched_op] CPU work request: 6285.37 seconds; 0.00 devices
01/09/14 12:39:12 PM World Community Grid [sched_op] NVIDIA work request: 0.00 seconds; 0.00 devices
01/09/14 12:39:15 PM World Community Grid Scheduler request failed: HTTP service unavailable
01/09/14 12:39:15 PM World Community Grid [sched_op] Deferring communication for 1 min 49 sec
01/09/14 12:39:15 PM World Community Grid [sched_op] Reason: Scheduler request failed

01/09/14 12:41:06 PM World Community Grid Started upload of FAHV_x1vrtRTaj_0704649_0013_0_0
01/09/14 12:41:09 PM World Community Grid Temporarily failed upload of FAHV_x1vrtRTaj_0704649_0013_0_0: transient HTTP error
01/09/14 12:41:09 PM World Community Grid Backing off 2 min 1 sec on upload of FAHV_x1vrtRTaj_0704649_0013_0_0

Edit: problem cleared @ 22:27 UTC
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Bill P

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[Edit 1 times, last edit by wplachy at Jan 9, 2014 10:27:35 PM]
[Jan 9, 2014 8:14:36 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Sgt.Joe
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Re: Unable to Upload or Report Completed Tasks - HTTP Error

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Sgt. Joe
*Minnesota Crunchers*
[Jan 9, 2014 8:20:27 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: Unable to Upload or Report Completed Tasks - HTTP Error

Add me to the list unable to upload any tasks. crying

Fri 10 Jan 2014 07:39:42 EST | World Community Grid | Started upload of MCM1_0001237_9115_0_0
Fri 10 Jan 2014 07:39:42 EST | World Community Grid | Started upload of MCM1_0001237_8325_0_0
Fri 10 Jan 2014 07:39:45 EST | World Community Grid | Temporarily failed upload of MCM1_0001237_9115_0_0: transient HTTP error
Fri 10 Jan 2014 07:39:45 EST | World Community Grid | Backing off 3 min 29 sec on upload of MCM1_0001237_9115_0_0
Fri 10 Jan 2014 07:39:45 EST | World Community Grid | Temporarily failed upload of MCM1_0001237_8325_0_0: transient HTTP error
Fri 10 Jan 2014 07:39:45 EST | World Community Grid | Backing off 2 min 35 sec on upload of MCM1_0001237_8325_0_0
[Jan 9, 2014 8:43:54 PM]   Link   Report threatening or abusive post: please login first  Go to top 
keithhenry
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Re: Unable to Upload or Report Completed Tasks - HTTP Error

Saw the same problem a few hours ago when it first started. Trick is being able to tell if the problem is with my machines or WCG's servers. Normally, if I see the same thing on both of my crunchers, it's usually on the WCG server end. If it's just on one machine, normal worst case scenario is the usual solution with M$ problems - reboot. As for WCG server problems, IBM normally runs software on their servers that notifies the admins when a wide variety of error conditions occur. In the old days, the admins had a pager that went off. Nowadays, I'm sure they just get a text message to their smartphone. Over the years, I've seen that the admins are usually working on a problem within 2-3 hours. You have to allow some bit of time for the monitoring software to note that there is a problem (some problems get noticed faster that others), then the notice goes out to the admin. They have to get online (which can take a bit if it's the weekend/evening and they're not by their laptop), check things out, confirm the problem and, in the midst of that, try to remember to post something here in the forums so we know they are working on the problem.

As a cruncher, the real trick is, as I said, knowing if the problem is on my machine(s) or WCG's servers. Invariably, folks will post about it here in the forums and, for me, that's the surest sign the problem is not on my end. It usually means waiting for an hour or two after the problem starts and then seeing at least a couple of different threads about it here in the forums. wink Not all of us are techie wizards so that doesn't bother me. There's been at least one or two instances over the years that the multiple threads and "me too"s have helped id the magnitude of a problem when that has mattered. Mind you I'm not complaining or anything, just adding a dash of "perspective". I've learned plenty from my fellow crunchers here in the forums over the years. It's only fair that I try to return the favor.

BTW, looks like they fixed the problem while I typed this. biggrin
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[Jan 9, 2014 10:15:52 PM]   Link   Report threatening or abusive post: please login first  Go to top 
knreed
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Re: Unable to Upload or Report Completed Tasks - HTTP Error

[Jan 9, 2014 10:45:56 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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