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World Community Grid Forums
Category: Support
Forum: BOINC Agent Support
Thread: Finished Tasks Can't Be Uploaded |
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Thread Status: Active Total posts in this thread: 23
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges: 
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WCG BOINC 6.2.28. wasu,Just this time. Not sure it's internet connection because I can browse web but the WCG tasks are held at transfer state. How to analyze this problem? I asked which version just in case you used a very old one. This one is OK and when you have this problem I don't think a more recent one would be more clever at recovering. I have seen this problem too after some connection problems more serious than usual, i.e. a temporary hiccup at ISP or router level. In such cases, although it may be possible to surf the net again it happens that you need to quit and restart BOINC to recover and have it see the net again. If it happens once in a while, that's life, ISPs need to reset sometimes. If it becomes really frequent try to find neighbours or friends using the same ISP to see if you are alone with this problem or if they have trouble too. If it's you alone check all your cable connections and/or try to use another port on your router. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
The only times that I have had this problem, I solved it by powering down my router / modem, then restarting them. They re-established the network connection and everything worked.
Lawrence |
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wasu
Cruncher Joined: May 9, 2007 Post Count: 9 Status: Offline |
Thanks for all helps.
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starlight
Cruncher England Joined: Jun 29, 2005 Post Count: 42 Status: Offline Project Badges: 
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Hi,
This has been going on for several days. Six tasks waiting to report. Boinc 6.2.28 Reboot at least once a day, Win 7, prof. 64bit. Note: router powered down at night. 09/04/2010 10:27:19||Starting BOINC client version 6.2.28 for windows_intelx86 09/04/2010 10:27:19||log flags: task, file_xfer, sched_ops 09/04/2010 10:27:19||Libraries: libcurl/7.19.0 OpenSSL/0.9.8i zlib/1.2.3 09/04/2010 10:27:19||Running as a daemon 09/04/2010 10:27:19||Data directory: C:\ProgramData\BOINC 09/04/2010 10:27:19||Running under account boinc_master 09/04/2010 10:27:19||Processor: 8 GenuineIntel Intel(R) Core(TM) i7 CPU 860 @ 2.80GHz [Intel64 Family 6 Model 30 Stepping 5] 09/04/2010 10:27:19||Processor features: fpu tsc pae nx sse sse2 pni mmx 09/04/2010 10:27:19||OS: Microsoft : x64 Editon, (06.01.7600.00) 09/04/2010 10:27:19||Memory: 7.99 GB physical, 15.98 GB virtual 09/04/2010 10:27:19||Disk: 148.04 GB total, 84.97 GB free 09/04/2010 10:27:19||Local time is UTC +1 hours 09/04/2010 10:27:19|World Community Grid|URL: http://www.worldcommunitygrid.org/; Computer ID: 1149864; location: (none); project prefs: default 09/04/2010 10:27:19||General prefs: from World Community Grid (last modified 09-Dec-2007 04:04:13) 09/04/2010 10:27:19||Host location: none 09/04/2010 10:27:19||General prefs: using your defaults 09/04/2010 10:27:19||Reading preferences override file 09/04/2010 10:27:19||Preferences limit memory usage when active to 3272.82MB 09/04/2010 10:27:19||Preferences limit memory usage when idle to 4909.23MB 09/04/2010 10:27:19||Preferences limit disk usage to 23.28GB 09/04/2010 10:27:19|World Community Grid|Started upload of CMD2_0379-HSP71A.clustersOccur-2BXH_A.clustersOccur_7_19961_20199_1_0 09/04/2010 10:27:19|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:27:42|World Community Grid|Temporarily failed upload of CMD2_0379-HSP71A.clustersOccur-2BXH_A.clustersOccur_7_19961_20199_1_0: connect() failed 09/04/2010 10:27:42|World Community Grid|Backing off 39 min 40 sec on upload of CMD2_0379-HSP71A.clustersOccur-2BXH_A.clustersOccur_7_19961_20199_1_0 09/04/2010 10:27:44|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:28:44|World Community Grid|Fetching scheduler list 09/04/2010 10:28:49|World Community Grid|Master file download succeeded 09/04/2010 10:28:54|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:29:16||Project communication failed: attempting access to reference site 09/04/2010 10:29:18||Internet access OK - project servers may be temporarily down. 09/04/2010 10:29:19|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:30:19|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:30:41||Project communication failed: attempting access to reference site 09/04/2010 10:30:42||Internet access OK - project servers may be temporarily down. 09/04/2010 10:30:44|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:31:44|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:32:06||Project communication failed: attempting access to reference site 09/04/2010 10:32:08||Internet access OK - project servers may be temporarily down. 09/04/2010 10:32:09|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:33:09|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:33:31||Project communication failed: attempting access to reference site 09/04/2010 10:33:33||Internet access OK - project servers may be temporarily down. 09/04/2010 10:33:34|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:34:34|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:34:56||Project communication failed: attempting access to reference site 09/04/2010 10:34:57||Internet access OK - project servers may be temporarily down. 09/04/2010 10:34:59|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:36:09|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:36:32||Project communication failed: attempting access to reference site 09/04/2010 10:36:34||Internet access OK - project servers may be temporarily down. 09/04/2010 10:36:34|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:42:25|World Community Grid|Sending scheduler request: Requested by user. Requesting 0 seconds of work, reporting 5 completed tasks 09/04/2010 10:42:48||Project communication failed: attempting access to reference site 09/04/2010 10:42:49||Internet access OK - project servers may be temporarily down. 09/04/2010 10:42:50|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 10:57:15|World Community Grid|Sending scheduler request: Requested by user. Requesting 4 seconds of work, reporting 5 completed tasks 09/04/2010 10:57:37||Project communication failed: attempting access to reference site 09/04/2010 10:57:39||Internet access OK - project servers may be temporarily down. 09/04/2010 10:57:40|World Community Grid|Scheduler request failed: Couldn't connect to server 09/04/2010 11:07:23|World Community Grid|Started upload of CMD2_0379-HSP71A.clustersOccur-2BXH_A.clustersOccur_7_19961_20199_1_0 09/04/2010 11:07:46||Project communication failed: attempting access to reference site 09/04/2010 11:07:46|World Community Grid|Temporarily failed upload of CMD2_0379-HSP71A.clustersOccur-2BXH_A.clustersOccur_7_19961_20199_1_0: connect() failed 09/04/2010 11:07:46|World Community Grid|Backing off 32 min 9 sec on upload of CMD2_0379-HSP71A.clustersOccur-2BXH_A.clustersOccur_7_19961_20199_1_0 09/04/2010 11:07:48||Internet access OK - project servers may be temporarily down. 09/04/2010 11:19:45|World Community Grid|Sending scheduler request: Requested by user. Requesting 4 seconds of work, reporting 5 completed tasks 09/04/2010 11:20:08||Project communication failed: attempting access to reference site 09/04/2010 11:20:10||Internet access OK - project servers may be temporarily down. 09/04/2010 11:20:10|World Community Grid|Scheduler request failed: Couldn't connect to server Thanks Joe |
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges:
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Hi Joe!
----------------------------------------Sadly, I don't see anything obvious in your message log.  Just a few questions while trying to imagine possible causes: - Have you other machines attached to WCG on the same router? - Have you upgraded your firewall recently? - Are you filtering ranges of IP addresses (e.g. to protect a P2P application)? - Is this machine at home or at work? Read you later. Jean. |
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starlight
Cruncher England Joined: Jun 29, 2005 Post Count: 42 Status: Offline Project Badges:
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Hi Jean,
Just a few questions while trying to imagine possible causes: - Have you other machines attached to WCG on the same router? - Have you upgraded your firewall recently? - Are you filtering ranges of IP addresses (e.g. to protect a P2P application)? - Is this machine at home or at work? In order: -No -No -No -home The machine has been up and running fine since Jan. No changes to the router/firewall etc. Not running any unusual apps. More importantly, still no joy. Thanks Joe |
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges:
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Joe,
----------------------------------------If I am not misreading your message log the situation of your client is as follows: - 5 tasks successfully uploaded and "Ready to report" - 1 task "Uploading" - no task "Running", although the client is not trying to get new tasks. Although the client can successfully access the reference site via internet it is unsuccessful at contacting the servers either for uploading the last result or for reporting completed tasks. Would you please try the following link from the browser of the failing machine https://grid.worldcommunitygrid.org/boinc/wcg_cgi/fcgi If you get the usual message for unreachable websites it is the whole machine which cannot reach the servers. If you get some kind of XML error message (e.g.unrecognised data**) your browser could reach the server and the problem is with BOINC itself. In this case I would like you to check your firewall (the builtin Windows one or a 3rd party one?). Please check its logs for barred attempts from the BOINC client to the link above, and also check program authorizations. Read you later. Jean. ** My message is in French, so I cannot give you the exact text. |
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starlight
Cruncher England Joined: Jun 29, 2005 Post Count: 42 Status: Offline Project Badges:
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Hi Jean,
----------------------------------------Actually 6 tasks trying to report. Would you please try the following link from the browser of the failing machine https://grid.worldcommunitygrid.org/boinc/wcg_cgi/fcgi Yielded: XML Parsing Error: junk after document element Location: https://grid.worldcommunitygrid.org/boinc/wcg_cgi/fcgi Line Number 8, Column 1:Content-type: text/plain ^ So my machine has general access. Where are the boinc logs? Do you know the IP and port addresses, I'll try a basic ping. Regards Joe [Edit 1 times, last edit by starlight at Apr 10, 2010 8:57:00 AM] |
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Ingleside
Veteran Cruncher Norway Joined: Nov 19, 2005 Post Count: 974 Status: Offline Project Badges: 
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Hi Jean, Actually 6 tasks trying to report. Would you please try the following link from the browser of the failing machine https://grid.worldcommunitygrid.org/boinc/wcg_cgi/fcgi Yielded: XML Parsing Error: junk after document element Location: https://grid.worldcommunitygrid.org/boinc/wcg_cgi/fcgi Line Number 8, Column 1:Content-type: text/plain ^ So my machine has general access. Where are the boinc logs? From your log: 09/04/2010 10:27:19||Data directory: C:\ProgramData\BOINC The log-file is called stdoutdae.txt (and stdoutdae.old for older info). Do you know the IP and port addresses, I'll try a basic ping. 198.20.8.241 at port 443 (SSL), the address you've already tested. Unfortunately, it doesn't seem the server respond to either ping nor tracert, but since your web-browser did get a connection, atleast your computer does reach the correct destination. Your BOINC-client on the other hand for some reason doesn't seem to have a success, or, it's having problems with the response. Now, since you've re-booted both computer and any routers and so on, you shouldn't hit the problem with BOINC-client getting "stuck" with a bad address atleast... You can try more detailed logging on your connection, this is enabled by editing (or adding if file not already present) a cc_config.xml file, located in your data-directory (C:\ProgramData\BOINC). Use notepad or similar to edit this file. To debug connection-problems, cc_config.xml should atleast include: <cc_config> <log_flags> <file_xfer_debug>1</file_xfer_debug> <http_debug>1</http_debug> <proxy_debug>1</proxy_debug> <http_xfer_debug>1</http_xfer_debug> </log_flags> </cc_config> If you've already got a cc_config.xml, it can also include a <options> </options> -block, if so, place the <log_flags> -block afterwards. And if you've already got a <log_flags>-block, just add the 4 new lines to this part. Especially <http_xfer_debug> and <http_debug> can give very much logged info, so appart for during debugging, it's recommended to disable these again. To disable any of these options, just replace the 1 with a 0, and save the edited file. To start using any of the options, after saving cc_config.xml to data-directory, if BOINC-client already running, goto Advanced view, and select Advanced, Read config file.  "I make so many mistakes. But then just think of all the mistakes I don't make, although I might." [Edit 3 times, last edit by Ingleside at Apr 10, 2010 12:53:13 PM] |
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges:
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Actually 6 tasks trying to report. So the failing upload shown in your log has finally succeeded. And the problem would not be permanent. Strange.XML Parsing Error: junk after document element Yes, that's the same message as mine. Location: https://grid.worldcommunitygrid.org/boinc/wcg_cgi/fcgi Line Number 8, Column 1:Content-type: text/plain ^ So my machine has general access. Where are the boinc logs? I was not talking of the BOINC logs (you have shown them already), I was talking of the logs of the firewall where rejected attempts are listed and of the place where program authorizations are shown and can be changed eventually.In ZoneAlarm they call the former Alert Log and the latter Program Control. Which firewall are you using? Ingleside has already given you the next steps we will have to go through to find where and how the communication with the servers is failing. Please follow his instructions. |
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