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Former Member
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confused No points rewarded?

Hi everyone.

Been running this program for a while now, pretty much with no problem so far. However, today 2 computers under me were not given points after their result has been returned. Upon looking at the stats under 'My Grid', it confirms that the result has been uploaded but the points awarded was given as 0... confused

Any help? Thanks in advance wink
[May 13, 2005 12:23:42 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: No points rewarded?

Something is wrong here.
I suggest you record the current points as shown on the Agents on those 2 computers and the website, and see what happens. Maybe this will turn out to be one of those 'irreproducible results' that leave people forever puzzled. Or maybe this is the first sign of a problem. Time will tell.

Please keep us informed.
mycrofth
[May 13, 2005 12:56:53 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: No points rewarded?

I have already checked the agent one of the computer (Home, the other is a mate's notebook in the office) and the stats tally up with the one on the website. Subsequent completed results by this computer are also processed properly ie given points. I will continue monitoring to see if this problem happens again.
Thanks.
[May 13, 2005 3:35:17 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: No points rewarded?

Glad to hear that your home computer seems to be crunching along after a hiccup. I had a minor recent puzzle on my own system. I had to give permission to penetrate my firewall Saturday night after I downloaded the new version. Everything went well, results returned, etc., then Tuesday evening I suddenly had to give permission to go through my firewall again. I had rebooted sometime that morning, and cannot remember if I ever rebooted after downloading the new version. Still . . . peculiar things happen sometimes that I never quite understand.

mycrofth
[May 13, 2005 4:39:49 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: No points rewarded?

Well, checked the computers and seems like everything is running as normal now. Oh well, just a pity that the points for those 2 results are missing. Would have been useful to boost up my stats...wink

Thank a lot for your help mycrofth biggrin
[May 14, 2005 2:11:03 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: No points rewarded?

Err... mycrofth, it happened again but to a differant computer this time. Result confirmed by the website, but no points given and run time was given as 1 second....?
[May 16, 2005 8:32:36 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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confused Re: No points rewarded?

My first thought is that things like this can happen when a hardware error causes a glitch (software exception) that causes the program to abort. In these cases, I believe that UD.exe downloads both a new Work Unit AND a new copy of WCGrid_Rosetta.exe. The reason is that some malware might have damaged the software copy on disk, so UD.exe tries to eliminate that possibility. The download does not fix any hardware problem, of course.

Actually, WCGrid_Rosetta.exe is created for each new run from a copy in the main WorldCommunityGrid subdirectory labeled ud_nnnnnnn.exe and ud_nnnnnnn.dll, where nnnnnnn is a sequence of digits. I have never tried disassembly. I simply assume without checking that there is some encryption to discourage a prankster from creating a hacked copy to feed bad results back to the server. No need to make it impossible. That sort of juvenile personality usually lacks much persistence when there are so many websites and people that are easy targets.

This possibility can be checked by using Windows Explorer to go to C:\Program Files\WorldCommunityGrid and right-clicking on ud_nnnnnnn.exe, then selecting Properties to see what date it was actually installed on your hard disk. The date you see before you drill down to Properties is a published date. This is analogous to the difference between book publishing date, often shown in paperbacks, and actual printing date which printers never bother to stamp on a book, though they sometimes include a way to tell if it was the 4th printing or 5th printing, for example.

The current version of Rosetta was released on Saturday, 7 May 2005. It might not have been downloaded to your machine for a day or two. If your copy of ud_nnnnnnn.exe is dated yesterday or the day before, then this is what has happened. Several things can cause this. Hardware error; software problems such as malware; anything that corrupts the temporary results file on your disk such as a power failure while writing to it; or simply aborting WCGrid_Rosetta.exe using Task Manager, these are all possibilities. Now that I think of it, Task Manager is probably the most common cause where other people have access to the computer.

At least this gives you a date to check.

mycrofth
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[Edit 1 times, last edit by Former Member at May 16, 2005 9:55:19 AM]
[May 16, 2005 9:50:35 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Viktors
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Re: No points rewarded?

Just to add some more, here is my list of things which can cause these kinds of problems:

- exceeding the total system virtual memory limit [increase limit]
- running out of disk space
- file system corruption [run scandisk]
- virus/worm/trojan attack [scan your system thoroughly]
- firewall, spyware detector, virus detector configuration
- intermittent memory failure [use a memory tester]
- intermittent cpu failure [use a cpu tester]
- overclocked system [reduce clock speed to within specifications]
- excessive heat [improve cooling]
- power supply capacity and/or electrical noise [might need replacement]
- disk sector read/write error [run scandisk surface test]
- communication error
- device driver or other software bug [update all system software]
- deliberate killing of grid processes
[May 16, 2005 2:33:01 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: No points rewarded?

All right. Thanks for all your help. Will try to look into the problem...
[May 17, 2005 6:25:24 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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