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World Community Grid Forums
Category: Support
Forum: BOINC Agent Support
Thread: Stuck Uploading, not downloading |
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Thread Status: Active Total posts in this thread: 16
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mclaver
Veteran Cruncher Joined: Dec 19, 2005 Post Count: 566 Status: Offline Project Badges: 
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I have 13 computers connected, all on the same network. 12 are working fine but this morning one of the computers does not seem to be uploading or downloading. This computer has been working fine for months. W2K BOINC 5.10.45.
----------------------------------------7/11/2008 8:55:16 AM||Starting BOINC client version 5.10.45 for windows_intelx86 7/11/2008 8:55:16 AM||log flags: task, file_xfer, sched_ops 7/11/2008 8:55:16 AM||Libraries: libcurl/7.18.0 OpenSSL/0.9.8e zlib/1.2.3 7/11/2008 8:55:16 AM||Data directory: D:\BOINC 7/11/2008 8:55:22 AM||Processor: 2 AuthenticAMD AMD Athlon(tm) 64 X2 Dual Core Processor 4200+ [x86 Family 15 Model 3 Stepping 2] 7/11/2008 8:55:22 AM||Processor features: fpu tsc sse 3dnow mmx 7/11/2008 8:55:22 AM||OS: Microsoft Windows 2000: Professional Edition, Service Pack 4, (05.00.2195.00) 7/11/2008 8:55:22 AM||Memory: 2.00 GB physical, 2.60 GB virtual 7/11/2008 8:55:22 AM||Disk: 5.23 GB total, 1.02 GB free 7/11/2008 8:55:22 AM||Local time is UTC -5 hours 7/11/2008 8:55:23 AM|World Community Grid|URL: http://www.worldcommunitygrid.org/; Computer ID: 271160; location: home; project prefs: home 7/11/2008 8:55:23 AM||General prefs: from World Community Grid (last modified 08-Mar-2008 08:14:57) 7/11/2008 8:55:23 AM||Host location: home 7/11/2008 8:55:23 AM||General prefs: using separate prefs for home 7/11/2008 8:55:23 AM||Preferences limit memory usage when active to 2047.48MB 7/11/2008 8:55:23 AM||Preferences limit memory usage when idle to 2047.48MB 7/11/2008 8:55:23 AM||Preferences limit disk usage to 0.55GB 7/11/2008 8:55:24 AM|World Community Grid|Started upload of X0000048240371200503242301_1_0 7/11/2008 8:55:27 AM|World Community Grid|File dddt_image02_6.05.tga exists already, skipping download 7/11/2008 8:55:29 AM|World Community Grid|File dddt_image03_6.05.tga exists already, skipping download 7/11/2008 8:55:29 AM|World Community Grid|Started download of dddt_image04_6.05.tga 7/11/2008 8:55:29 AM|World Community Grid|Started download of dddt_image05_6.05.tga 7/11/2008 8:56:23 AM|World Community Grid|Restarting task lu675_00044_1 using hpf2 version 518 7/11/2008 8:56:48 AM|World Community Grid|Restarting task R00042_edfc67edc1c80359ff3fbb52740a6d54_00_003_14 using rice version 617 7/11/2008 8:56:50 AM|World Community Grid|Temporarily failed upload of X0000048240371200503242301_1_0: system connect 7/11/2008 8:56:50 AM|World Community Grid|Backing off 1 hr 50 min 51 sec on upload of X0000048240371200503242301_1_0 7/11/2008 8:56:50 AM|World Community Grid|Temporarily failed download of dddt_image04_6.05.tga: system connect 7/11/2008 8:56:50 AM|World Community Grid|Backing off 1 min 0 sec on download of dddt_image04_6.05.tga 7/11/2008 8:56:50 AM|World Community Grid|Temporarily failed download of dddt_image05_6.05.tga: system connect 7/11/2008 8:56:50 AM|World Community Grid|Backing off 1 min 0 sec on download of dddt_image05_6.05.tga    |
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges: 
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Have you tried the two main magical actions:
----------------------------------------1. Stopping/restarting Boinc 2. Rebooting the system If yes and still unsuccessful, can you access internet from this particular machine without any unusual problem? Has there been any recent software update (system, security software) on this machine. More questions and/or advice eventually after you answered this first set... Cheers. Jean. |
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mclaver
Veteran Cruncher Joined: Dec 19, 2005 Post Count: 566 Status: Offline Project Badges:
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All good questions. I have rebooted and restarted. I runt Symantec Firewall and have turned it off temporarly. All other Internet access through IE works fine.
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mclaver
Veteran Cruncher Joined: Dec 19, 2005 Post Count: 566 Status: Offline Project Badges:
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The only change I did make yesterday was to change in My Projects to Participate in all Projects instead of just Help Conquer Cancer, Human Proeteme, Nutricionous Rice. I have just started receving work from Discovering Denque and fighting aids. This does not seem to have impacted othher computers and I have not processed any work from them yet as I usually que up three days of work.
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mclaver
Veteran Cruncher Joined: Dec 19, 2005 Post Count: 566 Status: Offline Project Badges:
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It seems like I fixed the problem although I hope it does not happend again. The three units that have been stuck in uploading showed up in the transfer tab. I have never seen anythink in this tab. I tried a "retry" for each of the thre units stuck in uploading. They disapeared from the transfer tab and changed from uploading to ready to report in the tasks tab. I then went to the prject tab and selected update. They then seemed to upload ok, although it is not clear if I am downloading yet.
----------------------------------------Not sure why this started happing on one computer. I will have to monitor it. |
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges:
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I am puzzled. You are not leaving much room for fancy guesses: detailed message log, precise answers to questions...
---------------------------------------- Strictly speaking the error messages "Temporary failed download... system connect" are related to connection problems between your client and the data servers. But you say your other PCs have no problem, there is no data server problem reported in WCG, either by techs or by other members, and the problem lasts. Also this machine apparently has no problem receiving your project prefs from the host. You have even thought of pausing your firewall, which is fine. If there were encryption problems they should affect uploads only and there would be different messages. For the time being the only thing I see in your log which might still be wrong is the allowed disk usage (0.55 GB). Since you are running with three days of queue and that you allowed new projects to drop in your machine maybe you reached the limit. Normally that should have nothing to do with connection problems but since the upload and download failures happen right in the same second that could be one of those "collateral damages" that make the life of IT people so exciting! Could you please check the space used by your D:\Boinc directory (right click on the Boinc directory from "My Computer", then Properties).In the meantime maybe I (or another CA) will have one bright idea. Cheers. Jean. |
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JmBoullier
Former Community Advisor Normandy - France Joined: Jan 26, 2007 Post Count: 3716 Status: Offline Project Badges:
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I tried a "retry" for each of the thre units stuck in uploading. They disapeared from the transfer tab and changed from uploading to ready to report in the tasks tab. Well, I had not seen your last message before posting my previous one. I thought of asking you to do it but I assumed (wrongly) that Boinc was doing the retry by itself when restarting. Also I have not often been successful with retries in the Transfer tab when I had transmission problems, until I restart Boinc. By the way if it is the download problem which caused the upload one that could explain that your specific retry on upload files was successful. When Boinc starts it initiates the uploads and the downloads at the same time if both are pending. So, all is fine if downloads are coming. If they are not, you might still check the total space used by Boinc, just in case... Cheers. Jean. |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
I, too, have been getting these same issues on one of my units. System has been working for some time; disk, memory, availability, all have been working well. Restart of boinc agent doesn't fix; it will be some time before I can reboot the machine. All other machines on various architectures appear to be working fine.
This is an x86_64 OS; had to run 5.18.16 because we are using CentOS. We aren't using the gui, so that isn't the issue here. Can't get the image of the .gif in here, but essentially the same message, except instead of "system connect" I get "file not found". We can get info in and out just fine, internally and externally, per normal operations. Just an issue with boinc/wcg. Any more ideas? |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
Hello krevels,
Has this CentOS Linux64 system ever worked successfully with BOINC? Are you having trouble with the SSL handshake? Which file is missing? Lawrence |
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Former Member
Cruncher Joined: May 22, 2018 Post Count: 0 Status: Offline |
It has appeared to be working just fine, at least up until today, when I noticed that the number of CPU's computing boinc processes was dwindling. Sure enough, check the on-screen listing, and lots of generated messages as previously outlined.
I see "valid" results in the stats, so I think things were working fine. Nothing has been added to the system, nor have any updates taken place for some time. I had originally tried to install the latest agent, but was forced to go to an older version to get it to work. As it stands right now, I'm NOT computing any boinc processes, although I see the boinc agent pop up on the radar screen every so often, so at least it is trying. Kevin |
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