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Former Member
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confused UD Client sending results after 5-8 Seconds

I use the United Devices Client. It works fine for severals months. In the last few days it does strange. After die Client reveived new work for Genome Comparison it runs only 5-8 Senconds. Then it sends the results to Grid Server and so on. Where´s the problem ? confused
[Feb 26, 2007 6:03:11 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Former Member
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Re: UD Client sending results after 5-8 Seconds

It is difficult to determine problems with the UD client because it does not log error information well. The BOINC agent has better error logs. Think about using BOINC instead of UD.
[Feb 26, 2007 6:36:51 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Sekerob
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Re: UD Client sending results after 5-8 Seconds

I use the United Devices Client. It works fine for severals months. In the last few days it does strange. After die Client reveived new work for Genome Comparison it runs only 5-8 Senconds. Then it sends the results to Grid Server and so on. Where´s the problem ? confused


Can you please go thru the Problem Reporting page in the link below. Any change/failure of hardware/software can cause this.
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[Feb 26, 2007 8:05:38 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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confused Re: UD Client sending results after 5-8 Seconds

Ok, I tried to collect the reqiured information:

Client: UD 3.0 (2844)
Device ID: 531651
Device Name: Coppermine
Run Mode: Single Userb with Screensaver enabled
OS: Windows XP with SP2 Build: 2600.xpsp.051011-1528
Agend Directory: D:\Programme\WorldCommunityGird
No Change on the OS since UD installation
AntiVirus Programm: Kaspersky Internet Security 6.0.2.614
Software Firewall: Kaspersky Internet Security 6.0.2.614
Spam Filter: included in Kaspersky Internet Security 6.0.2.614
CPU: x86 Family 6 Model 8 Stepping 6, GenuineIntel Pentium III
RAM 256MB SDRAM 66 MHz
384 MB Swap File / 204 MB used when UD running
Graphic Card: NeoMagic MagicGraph 256AV with 4MB
No Hardware Tuning
No Software Tuning
All Hardware is ok
Internet Browser: Firefox 2.0.0.2 & Internet Explorer 7
Network: static IP Adress
Router: Eumexip 300 with NAT enabled
NAT Port Forwarding on Port 5235, 5236, 5237, 5190, 443
ISP: ADSL 2000
No Proxy
Password Authentication
Only Genome Comparision is running / unable to determine the Version
No other distribution Projects installed
No 3rd party Add-Ons installed
ErrorMessage: Something in your machine is making the grid project programm repeatedly crash and contact the server every few minutes.....



Where is the Problem ?
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[Edit 1 times, last edit by Former Member at Feb 26, 2007 6:16:18 PM]
[Feb 26, 2007 12:16:45 PM]   Link   Report threatening or abusive post: please login first  Go to top 
Sekerob
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Re: UD Client sending results after 5-8 Seconds

Please edit out IP address (operate little pencil next to post title). Keep that to yourself.

If u followed the checklist and performed the hardware tests, than the prime suspect is on Kaspersky. Like most all security software it gets updated automatically on a daily basis. Switch it off, module by module AV, FW, SF until UD starts working. In some cases the Security software had to be completely uninstalled for any features deeply hidden to get deactivated and boot to get rid of it. Also switch project in profile to e.g. FAAH.

The project version identification method is described here: http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=10301
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[Edit 1 times, last edit by Sekerob at Feb 26, 2007 1:08:47 PM]
[Feb 26, 2007 12:57:12 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: UD Client sending results after 5-8 Seconds

I found the bug. It´s as you said the Kaspersky Internet Security.
By the way the Version 6.0.1.411 works well with the UD.
It´s the new Version 6.0.2.614 (the lastest one crying ) who causes the problem.
It seems as if this Version of Kaspersky is incompantible with UD.
You can complete shutdown all functions. As long as you not deinstall it the UD will no t proper work.
No problem with the previous Version of Kaspersky.
[Feb 27, 2007 6:05:37 AM]   Link   Report threatening or abusive post: please login first  Go to top 
Sekerob
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Re: UD Client sending results after 5-8 Seconds

Thanks davidoff01,

We'll lite a cigar on that and add it to our kb list of 'known issues with security software'. Particular, yet again, the complete uninstall - and boot - of one such package to get into business is vexing.

cheers
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[Feb 27, 2007 8:45:17 AM]   Link   Report threatening or abusive post: please login first  Go to top 
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Re: UD Client sending results after 5-8 Seconds

I added this thread to the Kaspersky paragraph in "Problems with Anti-Virus and Firewall Programs" at http://www.worldcommunitygrid.org/forums/wcg/viewthread?thread=1804
[Feb 27, 2007 10:54:28 PM]   Link   Report threatening or abusive post: please login first  Go to top 
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