knreed
Former World Community Grid Tech
Joined: Nov 8, 2004
Post Count: 4504
Status:
Offline
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Upload and Download Errors on BOINC
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We had an outage today for about 4 hours which ended at 18:00 UTC. The error was due to a problem with mounting of the data filesystem on one of our web servers. This issue only involved the BOINC system and it only impacted some of those members. These members will see errors in the transfers tab of the BOINC client for both uploads of results and downloads of new work. The BOINC client will automatically retry the transfers when the back off timer expires so members do not need to do anything. If however you wish to, then you can use the 'Retry Now' button for each item on the list and they will be able to upload and download correctly.
We apologize for the error and we are working on resolving the root cause of the problem to prevent it happening again in the future.
At this time the system is back in normal operations and members can upload and download work correctly.
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