Phoca Forum

Hello,
I'm using Gallery 4.1.1.
I would like to install the update 4.2.1, but I get the error :
An error has occurred.
-1 Copy file failed

Tried installing through "Upload Package File" and "Install from Folder" but I get the same error.

Any workaround ?

Greets,
DrWeB

Hi,

Do you have the right permissions? Check these please > 644

Kind regards, Christine

Hello Christine,
On which folders should I check ?
Greets,
Kurt

Hi,

a) In general, folder should be 755, files 644.
b) (configuration.php I always have: 444 - except when I need to change something on it). But there is no need to do something on it in your case.

c) So, check especially: index.php
d) Also; whether your "tmp" is writable or not. Sometimes the "tmp" is full of 'old' installations, so you have to delete these items (just only to have the index.html in "tmp")

Above, are just some ideas

Kind regards, Christine

Hi,
Everything is as you described.
No old files in tmp-folder etc

Any other ideas ?
Kind regards,
Kurt

Hi,
do you use 'FTP Settings' inside Joomla! Global Configuration --> Server Settings?
Check file/folder ownership

Kind regards,
Benno

Ho Benno,

FTP-settings are disabled in the website.

Greets,
Kurt

Hi,
What's about ownership?

Kind regards,
Benno

Hi Benno,
What exactly do you mean ?
Kurt

Hi Kurt,

a) about ownership etc: https://docs.joomla.org/How_do_UNIX_fil ... ns_work%3F
b) and server configuration: https://docs.joomla.org/Security_Checkl ... ing_Apache > "PHP Being Run as an Apache Module"
c) in some cases (of course, it depends on your hoster) [provided the permissions are set correctly as mentioned above] to aks for: "recursive".
Your response belongs to permissions settings. Mostly: index.php and/or tmp file and/or wrong hoster configuration, see b)

Hi Benno

Kind regards, Christine