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so mad at American crafts......
Posted: Tue Jun 23, 2009 4:12 am
by Bernadettte
I just opened up my thickers tangerine puffy stickers and the one sheet is missing! I have two sheets of a -t and no sheet with v's and u's and I need that, urgggg. Doesn't the stuff get checked before it's sent?
Does this mean I have to buy another pack from here? Has this ever happened to anyone else?
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 4:41 am
by slicette
Bernadette, it's not a "quick" solve, but I'm sure if you e-mail them and let them know they'll make up for it.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 6:42 am
by sylgise5
yes, I was sent a new package
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 6:53 am
by beachlover
oh no! never had that happen to me thank goodness! I did just buy that exact pack this weekend while at a crop though; now I have to go check and see if I have both sheets in there too
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 6:58 am
by scrapy1967
I would try calling them I have that same pack I will have to check them too.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 7:11 am
by Nikki_E
Oh no!
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 7:20 am
by debamas
How frustrating! I bet you have to wait longer for your shipments too. I bet it will be replaced, but such a let down especially in the middle of a project.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 8:26 am
by 1grandma
Be sure to get in touch with them. If they do not know that something is wrong they won't be able to fix it. And they sure do not want to lose customers.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 8:54 am
by steph191
I would definitely email them. I'm sure they'd send you a new pack.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 9:03 am
by AmyTeets
Definitley get in touch with them, accidents happen
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 9:07 am
by KBeachy
That's really upsetting! I would definetly call them about it.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 9:07 am
by grifscap
They do have pretty good customer service.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 9:15 am
by jcsmaestra
Call them. I'm sure they will rectify that.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 9:26 am
by bluetulip
I agree with the others- get in contact with them!
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 9:59 am
by Beth-W
I've never had that happen before and I own waaaayyyy too many packages of Thickers.
That does sound like a pain. I know some people write the company and have luck getting a replacement.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 10:33 am
by writerlady
ooh - I hate it when that happens. I think if you just get in touch with the seller - they will make good on your purchase. Good luck!
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 10:38 am
by suslvgeo
welllll that IS a bummer!! But I agree with others, contact who you bought it from AND American Crafts, they should be able to send you another package!
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 11:00 am
by carrie123
They were GREAT with me. I had some problems with the Thickers loosing the "sticky" and all falling off my layouts. I emailed them and they sent me replacements for ALL of the Thickers that I had plus a Pack of 200 sheets of paper! Just email them, I am sure they will help.
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 11:07 am
by Bernadettte
now that I have calmed down (thanks for letting me vent). I used another font for the V that i needed and used the n for the u. So its all good, but i sent them a mail anyway
Re: so mad at American crafts......
Posted: Tue Jun 23, 2009 11:23 am
by purplewhale
Glad you did email them anyway. I'm sure that American Crafts wants to know about their boo-boos too!
Warmest,
-L