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https://www.acherryontop.com/forum/viewtopic.php?f=17&t=277204
simplescrap wrote: ↑Sun Apr 14, 2024 1:48 amI get the ‘thanks for the feedback” notice everytime, but they just don’t show up anymore.
TamIAm wrote: ↑Mon Apr 15, 2024 1:35 pmsimplescrap wrote: ↑Sun Apr 14, 2024 1:48 amI get the ‘thanks for the feedback” notice everytime, but they just don’t show up anymore.
If I go to your profile and click on the link for your product reviews I see 9 for the 9th. Is this correct?
I don't think they show up on the actual product page anymore but you can still submit reviews and get points.
I don't think you can tag people on this board but maybe a DM will help?
https://www.acherryontop.com/bio/10600782
It doesn't link to the products so I don't know.simplescrap wrote: ↑Mon Apr 15, 2024 7:51 pmTamIAm wrote: ↑Mon Apr 15, 2024 1:35 pmsimplescrap wrote: ↑Sun Apr 14, 2024 1:48 amI get the ‘thanks for the feedback” notice everytime, but they just don’t show up anymore.
If I go to your profile and click on the link for your product reviews I see 9 for the 9th. Is this correct?
I don't think they show up on the actual product page anymore but you can still submit reviews and get points.
I don't think you can tag people on this board but maybe a DM will help?
https://www.acherryontop.com/bio/10600782
None of mine are appearing on my end and there was a lot more than nine. I didn't get any cherry points for any of them.
Several items I should be the only review what can you see my reviews on? This is just so weird.
matt wrote: ↑Thu Apr 18, 2024 2:17 pmHi all, a little while back we switched over our product reviews to a new system - you may have gotten an email from or seen reference to Shopper Approved. Using their service makes our company reviews and our product reviews more authoritative and they can be displayed in search results on Google, among other things. It also makes them a little easier to review and manage for us.
As you all have noticed, we're displaying the Shopper Approved reviews on product pages now, but we still have a few places where you can enter a review into the old system. Brandon is working on getting this updated and switched over fully, but in the meantime, if you want a review to appear on the product page, the best way is to leave it there directly (go to the product page and tap the "Write a Review" button), or to respond to the survey request email that you get after your order is delivered.
It is our intention to copy over any new reviews that were left in the old system during this transition period, so they should all eventually show up. Sorry for all the confusion!
matt wrote: ↑Thu Apr 18, 2024 2:17 pmHi all, a little while back we switched over our product reviews to a new system - you may have gotten an email from or seen reference to Shopper Approved. Using their service makes our company reviews and our product reviews more authoritative and they can be displayed in search results on Google, among other things. It also makes them a little easier to review and manage for us.
As you all have noticed, we're displaying the Shopper Approved reviews on product pages now, but we still have a few places where you can enter a review into the old system. Brandon is working on getting this updated and switched over fully, but in the meantime, if you want a review to appear on the product page, the best way is to leave it there directly (go to the product page and tap the "Write a Review" button), or to respond to the survey request email that you get after your order is delivered.
It is our intention to copy over any new reviews that were left in the old system during this transition period, so they should all eventually show up. Sorry for all the confusion!
You should still be getting points if you're leaving reviews in the old system (from your account page, for example). If that's where you did it and you didn't get points, let me know and we can look into it further. Any reviews left via the product page or the survey email don't currently get points, unfortunately. That's one of the technical issues we're trying to figure out before we can fully move over.simplescrap wrote: ↑Tue Apr 23, 2024 11:39 pmMatt,
Why are points not showing up for leaving reviews then? I have been going directly to product page after opening my orders, clicking on the individual items and they don’t show up and I am not receiving any points. I left about 50 one day, they showed up the next day, but now they are all gone. I never received any points.
matt wrote: ↑Wed Apr 24, 2024 1:32 pmYou should still be getting points if you're leaving reviews in the old system (from your account page, for example). If that's where you did it and you didn't get points, let me know and we can look into it further. Any reviews left via the product page or the survey email don't currently get points, unfortunately. That's one of the technical issues we're trying to figure out before we can fully move over.simplescrap wrote: ↑Tue Apr 23, 2024 11:39 pmMatt,
Why are points not showing up for leaving reviews then? I have been going directly to product page after opening my orders, clicking on the individual items and they don’t show up and I am not receiving any points. I left about 50 one day, they showed up the next day, but now they are all gone. I never received any points.
Hmm, that should be working still. Let me have Brandon take a look and we'll see what we can figure out. Sorry for the trouble.simplescrap wrote: ↑Wed Apr 24, 2024 3:16 pmThe way I leave reviews is by going to my account history, opening up my orders, clicking on a product and then leave a review. Nothing is showing up, despite the fact it did for 2 days (but I didn't get cherry points which is when I emailed) . After I sent the email all my reviews disappeared and now nothing happens when i leave reviews. I have tried on my android phone, iPad and computer.