We're kicking off Black Friday with 12 Days Of Deals! Today only, take 25% off Simple Stories products, no code necessary!
0
User avatar

LindseyS

Cherry Tart

Help!! I cannot order. Says check shipping address
I have been trying for 2 days now to order. I just may give up!! I cannot find a phone number to call to process via phone either. Any suggestions? I fill everything out, inc my cc # and it will never let me check out. It states something about my shipping address. Which I have set same as billing. I have also changed it to see if that works, and hav looked to see if I missed checking a certain box etc. Plus the site continually flips back to the left side menu. Over and over again. So frustrated. My first experience with this site and so many annoyances. Lol! But i love the products so maybe a 1800# I can call? Thx! :-)
User avatar

Deanna13

A Cherry on Top

Re: Help!! I cannot order. Says check shipping address
Under Step #3 there is a little box you must check. See if that is your problem.
Image Image ImageImage
User avatar

Brandon Singer

Site Admin

Re: Help!! I cannot order. Says check shipping address
Looks like you are using the mobile site. There does seem to be some issues. I'm working on fixing it now.

You can call us at 888-381-9399 to finish your order. I can also mark your order as placed and then you can view your order under 'my account' and add the payment. 
-Echo
User avatar

Brandon Singer

Site Admin

Re: Help!! I cannot order. Says check shipping address
And it is fixed now.
-Echo
User avatar

LindseyS

Cherry Tart

Re: Help!! I cannot order. Says check shipping address
Great.. Except now one of my items is discontinued!! :-/ the websters pages weekly 15 month A2 size. Which is the product I came to your site for. Any remedy? Thx for my help! :-)
User avatar

Brandon Singer

Site Admin

Re: Help!! I cannot order. Says check shipping address
I don't know the items well myself. But is this item almost the same? http://www.acherryontop.com/shop/compan ... rs%20Pages It looks like it is just 12 months. 
-Echo
Post Reply

Return to “Website Problems”