currently unable to handle this request

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bantee
Posts: 4
Joined: Wed Apr 27, 2022 1:08 pm

currently unable to handle this request

Post by bantee »

We're running Cacti 1.19 on RHEL 7. The gui says we're running version 1.19, however, when checking at the o.s. level, it says we have 1.20 installed.
/***/
# sudo rpm -qa | grep -i cacti
cacti-1.2.20-1.el7.noarch
/***/

After logging in, getting error "x.x.x.x is currently unable to handle this request" HTTP ERROR 500

Did some research and first 2 recommendations were to upgrade, but hoping there is a quicker-simpler fix for this.

Thanks for your help!
netniV
Cacti Guru User
Posts: 3441
Joined: Sun Aug 27, 2017 12:05 am

Re: currently unable to handle this request

Post by netniV »

If you are using hte package, this is normally installed to /usr/share/cacti/ and you can check the version in the include/cacti_version

You should also check what is serving the website and the configuration it uses matches for the folder that has cacti in it.
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bantee
Posts: 4
Joined: Wed Apr 27, 2022 1:08 pm

Re: currently unable to handle this request

Post by bantee »

Thanks for the info. We decided to go ahead and install a new OEL 8 server and used this link for the cacti install: https://techviewleo.com/install-and-con ... cle-linux/
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