NEED HELP:Devices status is down,but Ping/SNMP is working

[sunflower0321]

HI:
some devices status is down,but ping/SNMP is working.SNMP can get information.but the status of device in mysql is down.
who can help me ?
Thanks for any help!
host status on websites:
10.10.10.10 (10.10.10.10) SNMP Information
System:H3C Comware Platform Software, Software Version 3.10, Release 2201 H3C
S5100-24P-EI Copyright(c) 2004-2008 ****** H3C Tech. Co., Ltd. All
rights reserved.
Uptime: 2350028487 (271 Days, 23 Hours, 51 Minutes)
Hostname: WZ_h3c_10.10.10.10
Location:*********
Contact: H3C Technologies Co., Ltd.
mysql
mysql> select hostname,id,status from host ;
+-----------------+----+--------+
| hostname | id | status |
+-----------------+----+--------+
| 127.0.0.1 | 2 | 3 |
| 10.10.10.10 | 78 | 1 |
+-----------------+----+--------+
76 rows in set (0.00 sec)
ping test
[root@cacti bin]# ping 10.10.10.10
PING 10.10.10.10 (10.10.10.10) 56(84) bytes of data.
64 bytes from 10.10.10.10: icmp_seq=1 ttl=246 time=66.2 ms
64 bytes from 10.10.10.10: icmp_seq=2 ttl=246 time=65.2 ms
snmpv2
[root@cacti bin]# snmpwalk -c monitor -v 2c 10.10.10.10
SNMPv2-MIB::sysDescr.0 = STRING: H3C Comware Platform Software, Software Version 3.10, Release 2201
H3C S5100-24P-EI
Copyright(c) 2004-2008 ***** H3C Tech. Co., Ltd. All rights reserved.
SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.25506.1.28
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (2350041223) 271 days, 23:53:32.23
SNMPv2-MIB::sysContact.0 = STRING: ***** H3C Technologies Co., Ltd.
SNMPv2-MIB::sysName.0 = STRING: WZ_h3c_10.10.10.10
SNMPv2-MIB::sysLocation.0 = STRING: *****
SNMPv2-MIB::sysServices.0 = INTEGER: 78
snmpv3
[root@cacti bin]# snmpwalk -v3 -u 324dsfdsfs -l auth -a sha -A 6189023123 10.10.10.10
SNMPv2-MIB::sysDescr.0 = STRING: H3C Comware Platform Software, Software Version 3.10, Release 2201
H3C S5100-24P-EI
Copyright(c) 2004-2008 ***** H3C Tech. Co., Ltd. All rights reserved.

SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.25506.1.28
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (2350048571) 271 days, 23:54:45.71
SNMPv2-MIB::sysContact.0 = STRING: ***** H3C Technologies Co., Ltd.
SNMPv2-MIB::sysName.0 = STRING: WZ_h3c_10.10.10.10
SNMPv2-MIB::sysLocation.0 = STRING: ********
SNMPv2-MIB::sysServices.0 = INTEGER: 78
spine version
[root@cacti bin]# ./spine
SPINE: Using spine config file [/etc/spine.conf]
SPINE: Version 0.8.7g starting
spine test
[root@cacti bin]# ./spine --verbosity=5 78 78

SPINE: Using spine config file [/etc/spine.conf]
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The path_php_server variable is /var/www/html/script_server.php
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The path_cactilog variable is /var/www/html/log/cacti.log
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The log_destination variable is 1 (FILE)
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The path_php variable is /usr/bin/php
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The availability_method variable is 2
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The ping_recovery_count variable is 2
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The ping_failure_count variable is 1
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The ping_method variable is 1
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The ping_retries variable is 3
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The ping_timeout variable is 1000
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The snmp_retries variable is 3
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The log_perror variable is 1
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The log_pwarn variable is 1
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The boost_redirect variable is 0
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The log_pstats variable is 0
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The threads variable is 3
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The polling interval is 300 seconds
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The number of concurrent processes is 2
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The script timeout is 25
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The number of php script servers to run is 3
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: StartHost='78', EndHost='78', TotalPHPScripts='0'
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The PHP Script Server is Not Required
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The Maximum SNMP OID Get Size is 10
11/25/2011 04:51:18 PM - SPINE: Poller[0] Version 0.8.7g starting
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: MySQL is Thread Safe!
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: Spine is running asroot.
11/25/2011 04:51:18 PM - SPINE: Poller[0] SPINE: Initializing Net-SNMP API
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: Issues with SNMP Header Version information, assuming old version of Net-SNMP.
11/25/2011 04:51:18 PM - SPINE: Poller[0] SPINE: Initializing PHP Script Server(s)
11/25/2011 04:51:18 PM - SPINE: Poller[0] NOTE: Spine did not detect multithreaded device polling.
11/25/2011 04:51:18 PM - SPINE: Poller[0] NOTE: Spine is behaving in a 0.8.7g manner
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: Initial Value of Active Threads is 0
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: Valid Thread to be Created
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 1
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: In Poller, About to Start Polling of Host
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: Valid Thread to be Created
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 2
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: In Poller, About to Start Polling of Host
11/25/2011 04:51:18 PM - SPINE: Poller[0] Host[0] TH[1] DEBUG: HOST COMPLETE: About to Exit Host Polling Thread Function
11/25/2011 04:51:18 PM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 1
11/25/2011 04:51:19 PM - SPINE: Poller[0] Host[78] SNMP Result: Host responded to SNMP
11/25/2011 04:51:19 PM - SPINE: Poller[0] Host[78] TH[1] Host has no information for recache.
11/25/2011 04:51:19 PM - SPINE: Poller[0] Host[78] TH[1] NOTE: There are '1' Polling Items for this Host
11/25/2011 04:51:19 PM - SPINE: Poller[0] Host[78] TH[1] DS[1877] SNMP: v3: 10.10.10.10, dsname: 5min_cpu, oid: .1.3.6.1.4.1.2011.6.1.1.1.2.65536, value: 19
11/25/2011 04:51:19 PM - SPINE: Poller[0] Host[78] TH[1] DEBUG: HOST COMPLETE: About to Exit Host Polling Thread Function
11/25/2011 04:51:19 PM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 0
11/25/2011 04:51:19 PM - SPINE: Poller[0] DEBUG: Thread Cleanup Complete
11/25/2011 04:51:19 PM - SPINE: Poller[0] DEBUG: PHP Script Server Pipes Closed
11/25/2011 04:51:19 PM - SPINE: Poller[0] DEBUG: Allocated Variable Memory Freed
11/25/2011 04:51:19 PM - SPINE: Poller[0] DEBUG: MYSQL Free & Close Completed
11/25/2011 04:51:19 PM - SPINE: Poller[0] Time: 0.6290 s, Threads: 3, Hosts: 2
log
11/25/2011 04:51:19 PM - SPINE: Poller[0] Host[78] TH[1] DS[1877] SNMP: v3: 10.10.10.10, dsname: 5min_cpu, oid: .1.3.6.1.4.1.2011.6.1.1.1.2.65536, value: 19
poller
[root@cacti html]# php poller.php
PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Asia/Chongqing' for 'CST/8.0/no DST' instead in /var/www/html/lib/poller.php on line 337
OK u:0.03 s:0.04 r:44.61
OK u:0.03 s:0.04 r:44.61
OK u:0.03 s:0.04 r:44.61
OK u:0.03 s:0.04 r:44.61
[root@cacti html]# php poller_export.php
PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Asia/Chongqing' for 'CST/8.0/no DST' instead in /var/www/html/include/global_constants.php on line 154
PHP Warning: date(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Asia/Chongqing' for 'CST/8.0/no DST' instead in /var/www/html/include/global_constants.php on line 154

[TheWitness]

PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Asia/Chongqing' for 'CST/8.0/no DST' instead in /var/www/html/lib/poller.php on line 337

You need to edit both your cli and apache PHP.INI files and set the 'date.timezone'. See if that fixes things up a bit.

[sunflower0321]

PHP Warning: strtotime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'Asia/Chongqing' for 'CST/8.0/no DST' instead in /var/www/html/lib/poller.php on line 337

You need to edit both your cli and apache PHP.INI files and set the 'date.timezone'. See if that fixes things up a bit.

thanks for your help.I did it.but device status is still down,ping and snmp is still working.
when I run php poller.phpI got the messege.It is another device.

11/29/2011 10:40:22 AM - SPINE: Poller[0] Host[42] Hostname[20.20.20.20] ERROR: HOST EVENT: Host is DOWN Message: Host did not respond to SNMP

And I run spine
[root@cacti bin]# ./spine --verbosity 5 42 42
SPINE: Using spine config file [/etc/spine.conf]
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The path_php_server variable is /var/www/html/script_server.php
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The path_cactilog variable is /var/www/html/log/cacti.log
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The log_destination variable is 1 (FILE)
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The path_php variable is /usr/bin/php
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The availability_method variable is 1
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The ping_recovery_count variable is 2
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The ping_failure_count variable is 1
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The ping_method variable is 1
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The ping_retries variable is 3
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The ping_timeout variable is 1000
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The snmp_retries variable is 3
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The log_perror variable is 1
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The log_pwarn variable is 1
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The boost_redirect variable is 0
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The log_pstats variable is 0
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The threads variable is 3
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The polling interval is 300 seconds
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The number of concurrent processes is 2
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The script timeout is 25
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The number of php script servers to run is 3
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: StartHost='42', EndHost='42', TotalPHPScripts='0'
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The PHP Script Server is Not Required
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The Maximum SNMP OID Get Size is 10
11/29/2011 10:43:20 AM - SPINE: Poller[0] Version 0.8.7g starting
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: MySQL is Thread Safe!
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: Spine is running asroot.
11/29/2011 10:43:20 AM - SPINE: Poller[0] SPINE: Initializing Net-SNMP API
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: Issues with SNMP Header Version information, assuming old version of Net-SNMP.
11/29/2011 10:43:20 AM - SPINE: Poller[0] SPINE: Initializing PHP Script Server(s)
11/29/2011 10:43:20 AM - SPINE: Poller[0] NOTE: Spine did not detect multithreaded device polling.
11/29/2011 10:43:20 AM - SPINE: Poller[0] NOTE: Spine is behaving in a 0.8.7g manner
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: Initial Value of Active Threads is 0
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: Valid Thread to be Created
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: In Poller, About to Start Polling of Host
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 1
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: Valid Thread to be Created
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: In Poller, About to Start Polling of Host
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 2
11/29/2011 10:43:20 AM - SPINE: Poller[0] Host[0] TH[1] DEBUG: HOST COMPLETE: About to Exit Host Polling Thread Function
11/29/2011 10:43:20 AM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 1
11/29/2011 10:43:21 AM - SPINE: Poller[0] Host[42] SNMP Result: Host responded to SNMP
11/29/2011 10:43:21 AM - SPINE: Poller[0] Host[42] TH[1] Host has no information for recache.
11/29/2011 10:43:21 AM - SPINE: Poller[0] Host[42] TH[1] NOTE: There are '1' Polling Items for this Host
11/29/2011 10:43:21 AM - SPINE: Poller[0] Host[42] TH[1] DS[1845] SNMP: v3: 20.20.20.20, dsname: 5min_cpu, oid: .1.3.6.1.4.1.2011.6.1.1.1.2.65536, value: 12
11/29/2011 10:43:21 AM - SPINE: Poller[0] Host[42] TH[1] DEBUG: HOST COMPLETE: About to Exit Host Polling Thread Function
11/29/2011 10:43:21 AM - SPINE: Poller[0] DEBUG: The Value of Active Threads is 0
11/29/2011 10:43:22 AM - SPINE: Poller[0] DEBUG: Thread Cleanup Complete
11/29/2011 10:43:22 AM - SPINE: Poller[0] DEBUG: PHP Script Server Pipes Closed
11/29/2011 10:43:22 AM - SPINE: Poller[0] DEBUG: Allocated Variable Memory Freed
11/29/2011 10:43:22 AM - SPINE: Poller[0] DEBUG: MYSQL Free & Close Completed
11/29/2011 10:43:22 AM - SPINE: Poller[0] Time: 1.3690 s, Threads: 3, Hosts: 2

[TheWitness]

Change the timeout and retries for both ping timeout and the snmp timeout.

TheWitness

[sunflower0321]

Change the timeout and retries for both ping timeout and the snmp timeout.

TheWitness

At first,thanks for you help.and I tried what you talked to me.but It doesn't work .And there is a issus that when I　used SNMPv2,the status of the device became up,When I changed to SNMPv3,It will become to down.I checked my SNMPv3 configuration on my device many times.It is correct .so What is the problem?

[TheWitness]

What cacti version, what version of php? What snmpv3 settings? If you remove php-snmp does it work?

[sunflower0321]

What cacti version, what version of php? What snmpv3 settings? If you remove php-snmp does it work?

my cacti version is 0.87g,my php version is 5.3.2.
my snmpv3 setting is "AuthNoPriv".all this type device is the same setting.but some devices is "on",some devices is "down" .snmpwalk v2c v3 is all working.In the device config page,It has snmp information.

I don't know the path of php-snmp,could you tell me about that ?
Thank you very much.

[TheWitness]

If you run "php -m" does the "php" module show up? If so, and you don't know how to remove it, do the following:

1) Edit <path_cacti>/include/global.php
2) Locate:

Code: Select all

/* built-in snmp support */
$config["php_snmp_support"] = function_exists("snmpget");

3) Change to:

Code: Select all

/* built-in snmp support */
$config["php_snmp_support"] = false;

4) Try again.

TheWitness

[sunflower0321]

If you run "php -m" does the "php" module show up? If so, and you don't know how to remove it, do the following:

1) Edit <path_cacti>/include/global.php
2) Locate:

Code: Select all

/* built-in snmp support */
$config["php_snmp_support"] = function_exists("snmpget");

3) Change to:

Code: Select all

/* built-in snmp support */
$config["php_snmp_support"] = false;

4) Try again.





TheWitness

At first,Thank you .and I tried it,but it doesn't work yet.I can get snmp information and snmpwalk is still work.I can get snmpv2 and snmpv3 information..but the status of device is still down..when I　changed snmp to v2 version.it will be work.
do you know why?thanks for your help again.

[TheWitness]

What poller are you using. If using spine, you should pull a fresh copy from SVN (branches/0.8.7).

TheWitness