how to send alerts to Remedy?

[user70]

I need to send alerts to Remedy for it to create incident ticket. Has anyone manage to do it?

[noname]

Just considering,

- That software can create incident from received mail?
- That software can monitor syslog (or other log file) and create incident when particular strings were existed in the log?
- That software have cli script (or else) to create incident from outside of it? (then I use procmail)