Strange Problem in Windows 2003 Enterprise Edition

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obzerver
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Strange Problem in Windows 2003 Enterprise Edition

Post by obzerver »

After I couldn't fix the problem with Cacti running on RedHat Linux, I thought of installing anew on Windows.

However, the installation failed. I followed the documents word by word
both on this forum and other one written by unknown person at
http://home.comcast.net/~bsod2600/install_windows.html

After the installation, and creating a graph, I don't see the graph,
I See an X - Mark

how to solve this problem ?
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obzerver
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Post by obzerver »

please note: RRDTOOL is the same RRDTOOL

first i had installed in c:\rrdtool then moved it to c:\cacti

and it is version c:/cacti/rrdtool.exe

C:\cacti>rrdtool info
RRDtool 1.2.15 Copyright 1997-2006 by Tobias Oetiker <tobi@oetiker.ch>
Compiled Jul 15 2006 12:45:48

Usage: rrdtool [options] command command_options

* info - returns the configuration and status of the RRD

rrdtool info filename.rrd

RRDtool is distributed under the Terms of the GNU General
Public License Version 2. (www.gnu.org/copyleft/gpl.html)

For more information read the RRD manpages


C:\cacti>


and when i click on
RRDTool Utility Version
The version of RRDTool that you have installed RRDTool 1.2.X


Log file
11/18/2007 04:16:02 PM - SYSTEM STATS: Time:1.1109 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 04:11:01 PM - SYSTEM STATS: Time:1.1085 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 04:06:01 PM - SYSTEM STATS: Time:1.1159 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 04:01:01 PM - SYSTEM STATS: Time:1.1122 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:56:02 PM - SYSTEM STATS: Time:1.2717 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:53:42 PM - AUTH LOGIN: User 'admin' Authenticated
11/18/2007 03:51:01 PM - SYSTEM STATS: Time:1.1095 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:46:01 PM - SYSTEM STATS: Time:1.1141 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:42:01 PM - SYSTEM STATS: Time:1.1104 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:38:01 PM - SYSTEM STATS: Time:1.1122 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:34:01 PM - SYSTEM STATS: Time:1.1159 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:30:01 PM - SYSTEM STATS: Time:1.1152 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 03:30:00 PM - POLLER: Poller[0] WARNING: Scheduled Task is out of sync with the Poller Interval! The Poller Interval is '300' seconds, with a maximum of a '300' second Scheduled Task, but 373 seconds have passed since the last poll!
11/18/2007 03:23:48 PM - SYSTEM STATS: Time:1.2660 Method:cmd.php Processes:1 Threads:N/A Hosts:2 HostsPerProcess:2 DataSources:0 RRDsProcessed:0
11/18/2007 01:52:55 PM - AUTH LOGIN: User 'admin' Authenticated
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TheWitness
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Post by TheWitness »

Please upgrade to 0.8.7a ASAP.

TheWitness
True understanding begins only when we realize how little we truly understand...

Life is an adventure, let yours begin with Cacti!

Author of dozens of Cacti plugins and customization's. Advocate of LAMP, MariaDB, IBM Spectrum LSF and the world of batch. Creator of IBM Spectrum RTM, author of quite a bit of unpublished work and most of Cacti's bugs.
_________________
Official Cacti Documentation
GitHub Repository with Supported Plugins
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For those wondering, I'm still here, but lost in the shadows. Yearning for less bugs. Who want's a Cacti 1.3/2.0? Streams anyone?
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obzerver
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Post by obzerver »

it is the latest version 0.8.7a as you can see from the attachment.
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BSOD2600
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Post by BSOD2600 »

1) try changing the rrdtool version to 1.0, click save. change it back to 1.2 click save again. In the Technical Support page, does it give you that error still?

2) If #1 didnt fix it, then try switching to the cygwin version of rrdtool.
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obzerver
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Post by obzerver »

BSOD2600, first of all thanks for the great Windows Installation Document.


I have tried changing the rrdtool version to 1.0, click save. change it back to 1.2 click save again. In the Technical Support page, does it give you that error still?

but still i am facing the same problem.

I've installed cygwin in the c:\cygwin directory as per the document... but still it gives me the same problem..

how can I solve it ?
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BSOD2600
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Post by BSOD2600 »

Are you using the cygwin or win32 version of rrdtool?

Make sure the IUSR_ and IIS_WPG accounts have read/execute rights on rrdtool.exe.
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obzerver
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Post by obzerver »

Hi,
BSOD2600, i followed your document @ http://home.comcast.net/~bsod2600/install_windows.html


As the document mentions to install all the required tools, I did that
-------------
Downloads

Required:

Cacti. Latest version available.
RRDTool. Minimum version: 1.0. Recommended: 1.2.15.
Note: Cygwin build for versions before 1.2.15 are required. Win32 build should work fine after 1.2.15.
PHP. Minimum: 4.3.6. Recommended: 5.2. Download the installer and zip package.
MySQL. Minimum: 4.1. Recommended: 5.0. Download the larger ZIP/Setup.exe file, NOT Windows Essentials.
Note: MySQL 5 is only supported in Cacti 0.8.6i or later.
Optional:

Cactid. Latest version available.
Cygwin. Recommended: 1.5. Download setup.exe.
Apache. Minimum version: 2.0. Recommended version: 2.2. Download the MSI installer.
Net-SNMP. Minimum: 5.3.1. Recommended: 5.4. Download the Win32 installer.

---------------------

Okay, the users IUSR_ and IIS_WPG folder c:\rrdtool\ had the full rights I selected the rrdtool.exe and gave full rights to the above mentioned users.
Put c:\rrdtool in Path directory

using http://www.cacti.net/downloads/rrdtool/ ... 1.5.20.zip

-----------------------

ERROR: Installed RRDTool version does not match configured version.
Please visit the Configuration Settings and select the correct RRDTool Utility Version.


and I don't see the graphs. I see X Mark in the graph photo placeholder.

Can't figure out what the problem is:

Formatted the PC.
1- DId a fresh 2003 Ent Installation
2- Did fresh installation of Cacti


What do you guys think the problem is.
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TheWitness
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Post by TheWitness »

Hmm. Tony should answer this, but in the mean time, you should goto the cli and run the following:

Code: Select all

rrdtool
And post the output here. Please note in your post, which RRDtool you are using (cygwin vs. mfc).

TheWitness
True understanding begins only when we realize how little we truly understand...

Life is an adventure, let yours begin with Cacti!

Author of dozens of Cacti plugins and customization's. Advocate of LAMP, MariaDB, IBM Spectrum LSF and the world of batch. Creator of IBM Spectrum RTM, author of quite a bit of unpublished work and most of Cacti's bugs.
_________________
Official Cacti Documentation
GitHub Repository with Supported Plugins
Percona Device Packages (no support)
Interesting Device Packages

For those wondering, I'm still here, but lost in the shadows. Yearning for less bugs. Who want's a Cacti 1.3/2.0? Streams anyone?
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obzerver
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Joined: Mon Oct 29, 2007 4:20 am

Post by obzerver »

C:\>rrdtool
RRDtool 1.2.15 Copyright 1997-2006 by Tobias Oetiker <tobi@oetiker.ch>
Compiled Jul 15 2006 12:45:48

Usage: rrdtool [options] command command_options

Valid commands: create, update, updatev, graph, dump, restore,
last, first, info, fetch, tune, resize, xport

RRDtool is distributed under the Terms of the GNU General
Public License Version 2. (www.gnu.org/copyleft/gpl.html)

For more information read the RRD manpages


C:\>

I am using the one downloaded from: http://www.cacti.net/downloads/rrdtool/ ... 1.5.20.zip

please note:

1- the message from technical support page

ERROR: Installed RRDTool version does not match configured version.
Please visit the Configuration Settings and select the correct RRDTool Utility Version.
 doesn't go

2- Cacti Log file
Log File [Total Lines: 46 - All Items Shown]

11/19/2007 03:31:02 PM - SYSTEM STATS: Time:2.1197 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 03:26:02 PM - SYSTEM STATS: Time:2.1259 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 03:21:02 PM - SYSTEM STATS: Time:2.1244 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 03:16:02 PM - SYSTEM STATS: Time:2.1244 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 03:11:02 PM - SYSTEM STATS: Time:2.1259 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 03:06:02 PM - SYSTEM STATS: Time:2.1998 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 03:03:08 PM - AUTH LOGIN: User 'admin' Authenticated
11/19/2007 03:01:02 PM - SYSTEM STATS: Time:2.1189 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 02:56:03 PM - SYSTEM STATS: Time:2.4449 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 02:56:00 PM - POLLER: Poller[0] WARNING: Scheduled Task is out of sync with the Poller Interval! The Poller Interval is '300' seconds, with a maximum of a '300' second Scheduled Task, but 880 seconds have passed since the last poll!
11/19/2007 02:41:23 PM - SYSTEM STATS: Time:3.1673 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
11/19/2007 02:36:23 PM - SYSTEM STATS: Time:2.8431 Method:cmd.php Processes:1 Threads:N/A Hosts:4 HostsPerProcess:4 DataSources:4 RRDsProcessed:0
3- Poller cache
Showing Rows 1 to 4 of 4 [1] Next >>

Data Source Name** Details
EZnet Router - 5 Minute CPU SNMP Version: 1, Community: 7Ej3c1m5, OID: .1.3.6.1.4.1.9.2.1.58.0
RRD: C:\Inetpub\wwwroot\cacti\rra\eznet_router_5min_cpu_8.rrd
EZnet Router - 5 Minute Total VPDN Sessions SNMP Version: 1, Community: 7Ej3c1m5, OID: .1.3.6.1.4.1.9.10.24.1.1.4.1.3.2
RRD: C:\Inetpub\wwwroot\cacti\rra\eznet_router_5min_vpdn_9.rrd
SBMJ1 - 5 Minute CPU SNMP Version: 1, Community: public, OID: .1.3.6.1.4.1.9.2.1.58.0
RRD: C:\Inetpub\wwwroot\cacti\rra\sbmj1_5min_cpu_13.rrd
SBMJ1 - 5 Minute Total VPDN Sessions SNMP Version: 1, Community: public, OID: .1.3.6.1.4.1.9.10.24.1.1.4.1.3.2
RRD: C:\Inetpub\wwwroot\cacti\rra\sbmj1_5min_vpdn_14.rrd

4- SNMP Cache is EMPTY





A quick question: is the graph not appearing because there is no data is mySQL database ? could this be also possible or there is some other problem ?

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BSOD2600
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Post by BSOD2600 »

1) is your cacti scheduled task set to run every 5 minutes?
2) Make sure both the poller and cron times in cacti's settings are set to 5 minutes.
3) Change the logging level to debug for ONE polling cycle and post the results as an attachment.
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obzerver
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Joined: Mon Oct 29, 2007 4:20 am

Post by obzerver »

Thanks BSOD for replying.
1) is your cacti scheduled task set to run every 5 minutes?
Yes, it is. I have also included in the attachment.
2) Make sure both the poller and cron times in cacti's settings are set to 5 minutes.
Yes, it is...
3) Change the logging level to debug for ONE polling cycle and post the results as an attachment.
Ok I have done ..
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obzerver
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Post by obzerver »

Sorry, here is the log file and screen shot from Schedule
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obzerver
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Post by obzerver »

rrdtool.exe output:
Graphs -> Tree Mode -> SBMJ1 - CPU Usage -> Properties Logged in as admin (Logout)



c:/rrdtool/rrdtool.exe graph - \
--imgformat=PNG \
--start=-86400 \
--end=-300 \
--title="SBMJ1 - CPU Usage" \
--rigid \
--base=1000 \
--height=120 \
--width=500 \
--alt-autoscale-max \
--lower-limit=0 \
--vertical-label="percent" \
--slope-mode \
--font TITLE:12: \
--font AXIS:8: \
--font LEGEND:10: \
--font UNIT:8: \
DEF:a="C\:/Inetpub/wwwroot/cacti/rra/sbmj1_5min_cpu_13.rrd":5min_cpu:AVERAGE \
DEF:b="C\:/Inetpub/wwwroot/cacti/rra/sbmj1_5min_cpu_13.rrd":5min_cpu:MAX \
AREA:a#FF0000FF:"CPU Usage" \
GPRINT:a:LAST:"Current\:%8.0lf" \
GPRINT:a:AVERAGE:"Average\:%8.0lf" \
GPRINT:b:MAX:"Maximum\:%8.0lf"

Any clue as to what the problem might be ?
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BSOD2600
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Post by BSOD2600 »

Does cacti consider your device up?
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