SNMP Device Status -UNKNOWN

forumuser · Post by **forumuser** » Wed Jul 25, 2007 9:21 am

Hi,

I have installed cacti 0.8.6j) from the 'windows Installer' and has been working fine with no additions/patches/tweaks done. (windows 2003)
When trying to add a new device to Cacti, it is able to pull the SNMP information of the device, but the status is 'Unknown' So not giving any graphs for the selected interface. Any suggestions..?

Status: unknown
Current :0ms
Average : 0ms
Availability: 100%

Thank you in advance.

ForumUser

BSOD2600 · Post by **BSOD2600** » Wed Jul 25, 2007 11:26 am

sounds like its never been polled. Look in the log file, does cacti consider the device up or down?

forumuser · Post by **forumuser** » Wed Jul 25, 2007 11:35 am

BSOD2600 wrote:sounds like its never been polled. Look in the log file, does cacti consider the device up or down?

Looking at cacti log in the server, do not see any info relates to this particular device. Where else have to look..? or any setting need to change when check the log..? Please advise.

Thank you
Forumuser

BSOD2600 · Post by **BSOD2600** » Wed Jul 25, 2007 2:12 pm

Have you set up cacti to poll anything on this device? Look in data sources for this device.

forumuser · Post by **forumuser** » Wed Jul 25, 2007 2:51 pm

BSOD2600 wrote:Have you set up cacti to poll anything on this device? Look in data sources for this device.

Yes.. Cacti Settings (Poller)

General Enabled

If you wish to stop the polling process, uncheck this box. Enabled
Poller Type

The poller type to use. ----> cmd.php

Also, inthe 'Data Sources:
ACTIVE.

BSOD2600 · Post by **BSOD2600** » Wed Jul 25, 2007 4:26 pm

do you have any data sources listed?
Does your scheduled task for cacti actually run?

rushnow · Post by **rushnow** » Fri Jul 27, 2007 2:49 am

Hi, I am new to cacti and after a few hours of reading and tweaking I have it up and running. I am having the same problem as the user below.

I have four devices on my Cacti.
Two identical - Cisco 2621 Routers
One router reads perfect
The other router does the snmp walk and lists off all the interfaces, but does not ever seem to poll. I am not seeing any errors. The Device page shows a status of unknown and a avaliblity of 100%

One Cisco 2924 Switch - Works fine in all aspects in cacti.
One Dell 3348 Switch - The snmp walk works and lists all the interfaces.

Also I did check the Poller settings and Data Sources.

This is running on Windows 2003 Server.
I installed using the latest Windows MSI installer.
cacti-0.8.6j.1.5.exe

forumuser wrote:Hi,

I have installed cacti 0.8.6j) from the 'windows Installer' and has been working fine with no additions/patches/tweaks done. (windows 2003)
When trying to add a new device to Cacti, it is able to pull the SNMP information of the device, but the status is 'Unknown' So not giving any graphs for the selected interface. Any suggestions..?

Status: unknown
Current :0ms
Average : 0ms
Availability: 100%

Thank you in advance.

ForumUser

BSOD2600 · Post by **BSOD2600** » Fri Jul 27, 2007 11:04 am

Under data sources, are there any listed for those Madison devices?

Look in the cacti log when it tries to talk to the Madison devices, does it say up down, no response, etc?

forumuser · Post by **forumuser** » Fri Jul 27, 2007 10:44 pm

BSOD2600 wrote:do you have any data sources listed?
Does your scheduled task for cacti actually run?

-->Scheduled Task for Cacti Run with no issues :Every 5Min.
(Also I have 20 of other devices showing 'UP' in cacti with no issues)

--> No data Sources listed for this device.

Thank you
ForumUSer

BSOD2600 · Post by **BSOD2600** » Sat Jul 28, 2007 10:51 am

forumuser wrote:--> No data Sources listed for this device.

Thats why its status is unknown -- no data to collect.

forumuser · Post by **forumuser** » Sun Jul 29, 2007 3:10 pm

That is the whole issue. How to make it work..? I have NO issues with other devices and a router Directly connected to this switch.

SNMP is detecting the device.

Thanks
ForumUser

BSOD2600 · Post by **BSOD2600** » Sun Jul 29, 2007 4:23 pm

Add some data sources for the device... use the 'create graphs for this device' screen.

forumuser · Post by **forumuser** » Sun Jul 29, 2007 5:48 pm

Hi BSOD,
Thanks for the reply . But I have done that before and eveno 'NOW' with no success . No graph .. only red cross mark. One thing I observed for this device...

1. When I add this device, the page that pops up (with device SNMP info) was always 'blank'. I go to 'DEVICES' and click on the device , then it shows the SNMP info of the device.

2. Also, the i/f I added for monitoring has 'IPaddress' but cacti doesnot show the IP /descrpiption when click on 'Create Graph for this device'.

Please advise.
Thanks
ForumUSer

BSOD2600 · Post by **BSOD2600** » Mon Jul 30, 2007 12:38 am

What device are you having all these problems with?
Does cacti successfully poll / display other device types just fine?

As for red X's on graphs, read http://docs.cacti.net/node/283

forumuser · Post by **forumuser** » Mon Jul 30, 2007 10:08 am

BSOD2600 wrote:What device are you having all these problems with?
Does cacti successfully poll / display other device types just fine?

As for red X's on graphs, read http://docs.cacti.net/node/283

Hi,

The device is 6509 with Sup 720. Other devices are good with NO issues. Below are my observattions when tried with other Cisco6509 in the network.
Devices with IOS: s72033-ipservices_wan-vz.122-18.SXF8.bin are NO GOOD. Status 'Unknown'.

There are no 'rrd' file created for these devices.

Any otehr IOS (ex: s72033-adventerprisek9_wan-mz.122-18.SXF5.bin) are GOOD. No issues.

Also, the above (s72033-ipservices_wan-vz.122-18.SXF8.bin) version is fine when I tried same (utilization graph) with SOLARWINDS.

So something to do with CACTI. Any suggestions..? like patches..??

Thanks
Forumuser

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SNMP Device Status -UNKNOWN

SNMP Device Status -UNKNOWN

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